Error Messages While Establishing A Connection With The Cockpit App; Error While Charging The Product - Otto Bock 17KO1 Series Instructions For Use Manual

15.2.2 Error messages while establishing a connection with the cockpit app

Error message
Component was con­
nected to another
device. Establish con­
nection?
Mode change failed

15.2.3 Error while charging the product

LED on LED on bat­
power tery charger
supply
Cause
The component was
connected to another
device
An attempt was made to
switch to a different
MyMode while the com­
ponent was in motion
(e. g. while walking)
A current connection to
the component was
interrupted
Error
Country-specific plug adapter not
fully engaged on power supply
Non-functional socket
Defective power supply
Correction
To disconnect the original connection, tap
the "OK" button.
If the original connection is not to be dis­
connected, tap the "Cancel" button.
For safety reasons, switching MyModes is
only permitted when components are at
rest, e.g. while standing or sitting.
Check the following points:
• Distance from the component to the
device
• Charge level of the component's bat­
tery
• Bluetooth of the component switched
on? (see Page 86)
• Briefly press the
panel to make the component "visible"
for 2 minutes.
• Component switched
Page 85)
• If multiple components were stored,
was the correct component selected?
• Is the component still connected to
another device, and is this connection
still active?
Resolution
Check whether the country-spe­
cific plug adapter is fully
engaged on the power supply.
Check socket with another elec­
tric device.
The battery charger and power
supply must be inspected by an
authorised Ottobock Service
Centre.
button on the control
on? (see
99