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3Com VCX Manual

3Com VCX Manual

Business telephone
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VCX
™
Business Telephone
Guide
™
VCX
Connect IP Telephony Solution
System Release 8.0
Part Number 900-0511-01 Rev AA
Published April 2008
http://www.3com.com/

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  • Page 1 ™ Business Telephone Guide ™ Connect IP Telephony Solution System Release 8.0 Part Number 900-0511-01 Rev AA Published April 2008 http://www.3com.com/...
  • Page 2 Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com and the 3Com logo are registered trademarks of 3Com Corporation. VCX is a trademark of 3Com Corporation.

  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Conventions Figures Related Documentation Comments ETTING TARTED VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources VCX B — M 3102 USINESS ELEPHONE ODEL Buttons and Controls Access Buttons Status Lights Assigning Model 3102 Access Button Functions Using the TUI...
  • Page 4 Answering a Call Answering a Second Call Making Calls Making Internal Calls Redialing a Call Making External Calls Making a Call to a Remote Office Using Unique Extensions Class of Service Override Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset Returning to the Headset After a Long Delay...
  • Page 5 Viewing the User Directory Controlling Caller ID Setting up a Conference Call Setting up an Unannounced Conference Setting up an Announced Conference Adding a Recipient to an Existing Conference Creating a Cascaded Conference Dropping Conference Recipients Camping on a Busy Extension Transferring Your Telephone Settings to Another Phone Forwarding Calls to Voice Mail Transferring a Call to Another User’s Voice Mail...
  • Page 6 Accessing the VCX User Interface VCX User Interface Overview Enabling Call Forwarding Configuring a Call Coverage Point Assigning Access Button Functions Using the VCX User Interface Enabling Bridged Extensions Bridged Line Interaction with Other Features Do Not Disturb and Bridged Line Calls...

  • Page 7: About This Guide

    BOUT UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: VCX 3102 Business Telephone ■ VCX 3105 Attendant Console ■ If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

  • Page 8: Figures

    BOUT UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network.

  • Page 9: Related Documentation

    Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. For documentation on VCX IP Telephony and Messaging, related application software, and hardware, open a browser and navigate to this location: http://csoweb4.3com.com/VCX/vcx_doc.cfm.
  • Page 10 BOUT UIDE...

  • Page 11: Getting Started

    ETTING TARTED This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: VCX Telephone Overview ■ Initial Voice Mailbox Setup ■ Configuration Options ■...

  • Page 12: Vcx Telephone Overview

    HAPTER ETTING TARTED VCX Telephone Your VCX telephone must be configured to work in an IP network. This Overview means your telephone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process.

  • Page 13: Initial Voice Mailbox Setup

    Initial Voice Mailbox Setup Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

  • Page 14: Configuration Options

    Chapter 7 for more information on using the VCX 7000 User Interface. Additional You may also want to refer to the following documents in the VCX Information documentation set for additional information: Sources VCX Business Telephone Quick Reference Guide — Provides a ■...
  • Page 15 VCX B — USINESS ELEPHONE 3102 ODEL This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3102 Business Telephone. This chapter includes the following topics: Buttons and Controls ■ Access Buttons ■ Status Lights ■ Assigning Model 3102 Access Button Functions Using the TUI ■...

  • Page 16: Vcx Business Telephone - Model

    USINESS ELEPHONE ODEL Buttons and Figure 1 shows the buttons and controls on the VCX Model 3102 Controls Business Telephone. Figure 1 VCX Model 3102 Business Telephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options.
  • Page 17 (see Chapter System Speed Dial — System speed dial numbers can be configured ■ at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter Advanced Settings — Configures network parameters.
  • Page 18 17 Hands Free button — Allows you to answer internal (intercom) calls without picking up the handset. An external call (a call from outside your VCX system) rings to your telephone as usual. See Using the Hands Free Feature. The light next to the Hands Free button remains red as long as this option is enabled.

  • Page 19: Access Buttons

    18 Access buttons on the telephone. The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask your administrator for more information.

  • Page 20: Status Lights

    2: VCX B — M 3102 HAPTER USINESS ELEPHONE ODEL 4 Personal Speed Dial 4 5 Personal Speed Dial 3 6 Personal Speed Dial 2 7 Personal Speed Dial 1 8 Headset — Enables or disables the use of a headset connected to the telephone.

  • Page 21: Assigning Model 3102 Access Button Functions Using The Tui

    3102 Access Button view, and possibly modify, the VCX features associated with the Access Functions Using the buttons on your telephone. You can also use the VCX User Interface to view and modify button mappings (see Assigning Access Button Functions Using the VCX User Interface).
  • Page 22 ■ Each number in the Button Number column corresponds to a button’s physical position in its column. Table 4 3Com Default Button Mappings for the Model 3102 Telephone – Left Column Button Number Feature...

  • Page 23: Viewing And Changing Speed Dial Button Information

    Assigning Model 3102 Access Button Functions Using the TUI Table 5 3Com Default Button Mappings for the Model 3102 Telephone – Right Column Button Number Feature Additional Information Headset Enable/Disable None Do Not Disturb None Call Forward All Destination number...
  • Page 24 2: VCX B — M 3102 HAPTER USINESS ELEPHONE ODEL...

  • Page 25: 3105 Attendant Console

    This chapter includes the following topics: 3105 Attendant Console — A device that works along with VCX ■ telephones to increase call handling capability. In many offices, the Attendant Console is used by a receptionist or switchboard operator,...

  • Page 26: Access Buttons

    The 3105 Attendant Console has 50 Access buttons and 4 Console preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone with which it is associated. Figure 3 illustrates the buttons and controls on the VCX 3105 Attendant Console.
  • Page 27 Serial Transfer. 5 Labels — You can print labels for your Attendant Console using the label maker utility, which is available through the 3Com web site. See Printing Labels. 6 Label cover tabs — Allow you to unsnap the plastic cover to insert...

  • Page 28: Printing Labels

    1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have buttons 51 through 100 selected. Printing Labels To create, print, and save labels for your Attendant Console (or any VCX telephone): 1 Open a browser and navigate to: http://csoweb4.3com.com/VCX/vcx_doc.cfm 2 Locate the LabelMaker program in the VCX Documentation section, and download it to your system.

  • Page 29: Attendant Console Status Lights

    LabelMaker to a new location. To reuse your saved LabelMaker, run the file that you saved to your computer. If you download the LabelMaker from the 3Com web site, you always get the default version. If you save the default version to the same place you saved an earlier edited version, you overwrite the earlier version.
  • Page 30 3: 3105 A HAPTER TTENDANT ONSOLE...

  • Page 31: Basic Telephone Operation

    ASIC ELEPHONE PERATION This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics: Logging In to Your Telephone ■ Answering a Call ■ Making Calls ■ Terminating Calls ■...

  • Page 32: Logging In To Your Telephone

    Extension: 1001 Feb 17 08:12:00 Note that your administrator initially determines the format for the date and time display. You can change this format (and time zone location of your telephone) through the VCX User Interface. See VCX User Interface Overview and the VCX User Interface online Help.

  • Page 33: Changing Your Password

    The VCX call processor periodically communicates with each VCX telephone. If you change your password through the VCX User Interface but do not change it through the TUI, the VCX call processor detects a password mismatch and logs you out. If this happens, follow steps 1 and...

  • Page 34: Answering A Call

    Configuring a Call Coverage Point Call Forwarding. Answering a On 3Com Business Telephones, when a new call arrives while you are on Second Call a call: 1 Press Hold to put the current call on hold. 2 Press the Access button for the line whose status light is blinking, indicating a new call.

  • Page 35: Redialing A Call

    In some companies with geographically separated offices, everyone in the entire organization has a unique telephone extension. Whenever you make a call to an extension that is not located at your own site, your VCX system sets up a connection to the VCX system at the other extension’s...

  • Page 36: Class Of Service Override

    In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago VCX system sets up the necessary connection to the Dallas VCX system and then to the extension at that site.

  • Page 37: Terminating Calls

    Terminating Calls Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively, depending on your telephone model, you can press the Release button, or if the call is on Speaker, turn the Speaker off by pressing the Speaker button.
  • Page 38 User Directory — Displays a directory of the people in your ■ organization. See Viewing the User Directory. Personal Speed Dial — Personal speed dial numbers can be ■ configured at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter...

  • Page 39: Controlling The Volume

    Controlling the Volume System Speed Dial — System speed dial numbers can be configured ■ at the telephone or through the VCX User Interface, which is accessed through the web (see Chapter Advanced Settings — Configures network parameters, sets your ■...

  • Page 40: Using The Hands Free Feature

    4: B HAPTER ASIC ELEPHONE PERATION You can also use Feature Codes to adjust the volume. Pressing Feature + 102 raises the volume (increases the number of displayed bars by one). Pressing Feature + 103 lowers the volume (decreases the number of displayed bars by one).

  • Page 41: Returning To The Headset After A Long Delay

    If you plan to not use the headset for a long time, 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.

  • Page 42: Dialing A New Call While On A Call

    4: B HAPTER ASIC ELEPHONE PERATION Dialing a New Call You can put a call on hold, dial a new call, and toggle between the two While on a Call calls: 1 Press the Hold button. 2 Press one of the Access buttons not currently being used. 3 When you hear dial tone, dial the second call.

  • Page 43: Attended Transfer

    2 Dial the extension number to which you want to transfer the call. The VCX call processor dials the call. 3 If the recipient: a Answers, announce the call. Note that, at this point you cannot return to the original caller.

  • Page 44: Serial Transfer Feature Code Method

    4: B HAPTER ASIC ELEPHONE PERATION 3 Press the mapped Attendant Serial Calling button again on the Attendant Console to complete the call. Serial Transfer Feature Code Method 1 While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the system prompts you to enter a destination number.

  • Page 45: Activating Do Not Disturb

    A user that receives a page hears the page tone. If the VCX system or the telephone reboots or is upgraded with new software, the ringer resets to the default ringer enabled (feature disabled) mode.

  • Page 46: Activating Malicious Call Trace

    ■ The log for the call includes a malicious call identifier. ■ For external malicious calls, the VCX system sends a message to the ■ authorities configured by your administrator to receive these reports. Once you use the Malicious Call Trace feature code during a call, you...

  • Page 47: Feature

    EATURE ODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.

  • Page 48: Feature Code Overview

    Furthermore, the number of VCX features exceeds the number of buttons available on any phone. Feature codes allow the VCX telephone feature set to be available to all VCX phones, regardless of the number of buttons on the phone.

  • Page 49: Feature Codes

    Feature Codes Feature + 446 *446 Then, either press Ok or press Feature + 120 to complete the command. Some features require additional information. For example, if you want to enable call forwarding when your telephone is busy, you must designate the extension to which you want your calls forwarded.
  • Page 50 HAPTER EATURE ODES notation represents a variable that you must supply, for <parameter> example, a telephone extension. Table 7 VCX Feature Codes Alphabetical by Feature or Task Feature Feature Code Entry Description Controlling Caller ID Anonymous Now Feature + 889...
  • Page 51 Feature Codes Table 7 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Setting up a Conference Call Conference Call Feature + 430, then <destination>, then Feature + 430 Display Software Version Feature + 837 Displays the current version of VCX software running on the phone.
  • Page 52 5: F HAPTER EATURE ODES Table 7 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Remote Call Forward Remote Call Forward Feature + 468, then <extension to forward> + #, then <destination> + # *468*<extension to forward>...
  • Page 53 Feature Codes Table 7 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Speed Dial — Personal Feature + 601 + n Allows you to dial a personal speed dial number. To configure personal speed...
  • Page 54 5: F HAPTER EATURE ODES Table 7 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Volume — Up or Down Feature + 102 to raise the volume Adjusts the volume setting for the current mode:...

  • Page 55: Standard Features

    TANDARD EATURES This chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. Chapter 7 describes the telephone features that require configuration through the VCX User Interface.

  • Page 56: Viewing The Call Logs

    10 most recent placed calls, received calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and the telephone automatically dials them. The VCX User Interface provides a Call History log of the most recent 100 calls made to or from your extension and the times of those calls.

  • Page 57: Viewing The User Directory

    Viewing the User You can view a list of users in your organization and their extensions in Directory the Display Panel. When you select a displayed user, your VCX telephone automatically dials the extension. The Users Directory can be local or global.

  • Page 58: Controlling Caller Id

    Controlling Caller This section describes how to enable and use Caller ID privacy features. By default, the VCX system shows your Caller ID (your name and extension) on the Display Panel of the telephone receiving your call if that telephone supports Caller ID. You can control whether the VCX system sends your Caller ID when you make a call.

  • Page 59: Setting Up A Conference Call

    Conferences can be multi-site capable where any endpoint in a conference can be located anywhere within the VCX system. When you set up a conference call, you cannot: Conference a page group number ■...

  • Page 60: Adding A Recipient To An Existing Conference

    6: S HAPTER TANDARD EATURES If the recipient does not want to take the call, hang up the second call ■ and go back to the first call by pressing the Hold button for that call. Adding a Recipient to While participating in a conference of three to five people, any recipient an Existing in the conference can add a new recipient.

  • Page 61: Camping On A Busy Extension

    Camping on a Busy Extension To drop conference recipients, follow these steps: 1 While on a conference, the conference originator presses the Drop soft (right) button. The Conference Drop window displays in the Display Panel. 2 Scroll to the drop action you want to take, either (1) Last or (2) All, and press the appropriate number on the keypad.

  • Page 62: Transferring Your Telephone Settings To Another Phone

    Transferring Your This feature enables you to use any 3Com telephone attached to any Telephone Settings VCX system (call processor) in the Enterprise with all your phone’s to Another Phone settings.

  • Page 63: Forwarding Calls To Voice Mail

    To disable this feature, press Fwd Mail again. The light goes out and ■ calls ring normally. To forward incoming calls to your voice mailbox for any VCX telephone: Press Feature + 440. All future calls transfer automatically to your ■...

  • Page 64: Transferring A Call To Another User's Voice Mail

    6: S HAPTER TANDARD EATURES If you have not enabled this feature code, you can send a call that is ■ ringing (and all subsequent calls) to your voice mailbox by pressing Feature + 440. To disable this feature, press Feature + 440. All calls ring normally. ■...

  • Page 65: Call Waiting

    1002 does ring. Call Waiting The Call Waiting feature in the VCX User Interface allows you to select a ring tone, or to hear a beep sound in the handset/headset, or to disable the ringer (but flash the MWI) on your current call to let you know that another call has arrived on another access line.

  • Page 66: Configuring Personal Speed Dial Numbers

    Access button or entering feature code 601 + an index number 1 through This section describes how to set up speed dialing through the Telephone User Interface. You can also enable speed dialing through the VCX User Interface. See Chapter 7 for information on accessing the VCX User Interface;...

  • Page 67: Editing Personal Speed Dial Numbers

    Speed Dialing 3 Press the # button, then enter the number you want to associate with this speed dial. Include all prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code.

  • Page 68: Dialing System Speed Dial Numbers

    TANDARD EATURES To dial a number configured as a speed dial on a VCX telephone with one or more speed dial Access buttons, press the appropriate button. If the number is not associated with a button, use the next procedure.

  • Page 69: Call Forwarding

    Panel or by entering Feature + 464. Call Forwarding This section describes how to enable and use call forwarding features set up through the Telephone User Interface (TUI). You can also configure and enable call forwarding through the VCX User Interface. See Enabling Call Forwarding.

  • Page 70: Call Forward Ring No Answer

    Forward to Voice Mail, and Bridged Line Calls for additional information. You can also use the VCX User Interface to configure Call Forward, Fall Back to Coverage. When you enable this feature, a forwarded call that is not answered at the forwarding destination falls back to your extension's coverage (either voicemail or Auto Attendant).

  • Page 71: Call Park

    800 through 899 inclusive. Ask your administrator to verify the Call Park extensions for your location. If the specified Call Park extension is in use or if no extension is specified, VCX selects the next available Call Park extension.

  • Page 72: Paging

    Release button. Paging a Group You can view the page groups, the group extensions, and the members of those groups by accessing the VCX User Interface (see Accessing the VCX User Interface).

  • Page 73: Call Pickup

    Call Pickup 3 Speak the message you want to broadcast into the handset. 4 Hang up when you are finished. Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. There are two types of call pickup: Directed Call Pickup —...

  • Page 74: Group Call Pickup

    1 Pick up your handset. 2 Dial the Group Call Pickup extension. The call is directed to your telephone. Call Pickup This section describes how call pickup interacts with other VCX telephone Interaction With features. Note the following considerations: Other Features Call Forwarding —...

  • Page 75: Silent Monitor And Barge In

    Silent Monitor and Barge In Silent Monitor and The VCX system supports Silent Monitor and Barge In. These two features Barge In are typically used in call centers to allow supervisors to listen to (monitor) and optionally join (barge in) a conversation between an agent and a customer to ensure proper customer support.

  • Page 76: Monitoring A Call

    Silent Monitor allows a supervisor to listen to calls that come in to an agent’s extension. The supervisor must be granted explicit permission by the VCX administrator to monitor one or more extensions. If you have been granted monitoring privileges, your administrator will give you a list of the extensions you can monitor.

  • Page 77: Barging In

    Silent Monitor and Barge In To terminate participation in a monitored call, hang up. This has no effect on agent-customer communication (the agent-customer session remains active). If you want to join a monitored call, see the following section, Barging Barging In Barge In allows a supervisor to speak to the agent and customer during a monitored call.

  • Page 78: Remote Call Forward

    Note that person A can be at one site and person B can be at a different site. The VCX administrator must authorize use of the Remote Call Forward feature. The administrator can authorize you to remotely change the call forward options on one telephone or all the phones in the network.

  • Page 79: Hunt Groups

    Hunt Groups 3 Enter the extension of the telephone whose calls you want to forward and press #. The Display Panel prompts you to enter the extension of the telephone that will receive the forwarded calls. 4 Enter the extension of the telephone that will receive forwarded calls and press #.
  • Page 80 ■ administrator for that group. A hunt group is a group of VCX telephone extensions that are configured under a virtual extension. An incoming call to the virtual extension rings on the telephone of one hunt group member. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts”...

  • Page 81: Hunt Group Types

    To illustrate the differences between hunt group types, assume the administrator has configured four members for each type: A, B, C, and D. Note that a member must be logged in to both the VCX system and the hunt group to receive a call.
  • Page 82 (see the discussion of timeout values later in this section). For each hunt group type, your administrator configures two timeout values: Device Timeout — Specifies how long the VCX call processor rings at ■ one extension before moving to the next extension if there is no answer.

  • Page 83: Logging In To A Hunt Group

    You must be logged in to a hunt group to receive calls for that group. You must be logged in to your VCX system account before you can log in to a hunt group. If you are not logged in to the VCX system, which requires password authentication, you cannot log in to a hunt group.

  • Page 84: Hunt Group Interaction With Other Features

    A hunt group call can be parked and then picked up by any user on ■ the same site. If the VCX telephone has Hands Free enabled, an incoming call to a ■ hunt group will not be picked up automatically.

  • Page 85: Viewing Hunt Group Membership And Status

    (same effect as pressing Feature + 972) to display the hunt group list. You can also use the VCX User Interface to view the hunt groups you belong to and your current login status for each group.

  • Page 86: Emergency Telephone Number Dialing Service

    Emergency VCX phones provide the capability to dial an emergency telephone Telephone Number number even when the telephone is not logged in to a VCX system. The Dialing Service telephone must be properly configured, connected to an operational VCX system, and the region must support this service. If the VCX system is not operational, an emergency call can be routed (optionally) directly through a PSTN media gateway.
  • Page 87 VCX U SING THE NTERFACE This chapter describes how to access the VCX User Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that require configuration through the application and, subsequently, on the telephone itself are described in more detail.

  • Page 88: Using The Vcx User Interface

    HAPTER SING THE NTERFACE Accessing the VCX You can use the VCX User Interface to access and manage advanced VCX User Interface telephone features, change your web login password, and modify your personal account information. The VCX User Interface is a web-based application. Before you begin,...
  • Page 89 Each tabbed page includes a text box that describes the purpose of the page. Each text box also includes a Help button. If you need more information on a page, click Help to launch the VCX User Interface online Help system.
  • Page 90 Date/Time — If you log in to a telephone in another time zone, ■ you can use this option to update the VCX system with your current time zone information. Also allows you to change the date/time format, which is initially set by your administrator.
  • Page 91 Hunt Group and Bridged Calls list. When an extension appears in this list, you can then change the delay time. Privacy — Allows you to control whether the VCX system sends ■ your Caller ID when you make a call. See Controlling Caller Call Restrictions —...

  • Page 92: Enabling Call Forwarding

    Call Pickup Groups — Allows you to view the call pickup groups ■ you belong to and the other members of these call pickup groups. Call Pickup. Log Out — Ends your VCX User Interface session. See Logging Out. ■ Enabling Call...

  • Page 93: Configuring A Call Coverage Point

    VCX User Interface only. This feature cannot be configured through the Telephone User Interface. To set up call forwarding, log in to the VCX User Interface, select the Calling Features option, then access the Call Forwarding tabbed page.

  • Page 94: Assigning Access Button Functions Using The Vcx User Interface

    If you enable Do Not Disturb on your phone, calls will automatically go to the call coverage point, which may or may not be voice mail. The call coverage point must be set through the VCX User Interface (or the Administrator Interface). It cannot be set through the Telephone User Interface.

  • Page 95: Enabling Bridged Extensions

    To view the functions currently mapped to buttons on your phone: 1 Log in to the VCX User Interface, select the My Extensions option, then access the Button Mappings tabbed page. 2 Choose your telephone model (for example, the Model 3102 Business phone) and click Select.
  • Page 96 1 On the telephone whose extension you want to bridge (for example, extension 1000): a Log in to the VCX User Interface, select the My Extensions option, then access the Bridge Permissions tabbed page. b Specify the extension (for example, extension 1001) that you want to receive a bridged call and click Add.
  • Page 97 (In fact, the buttons on the secondary telephone associated with the primary telephone function as speed dial buttons to the primary phone.) Both users can use VCX features to manage bridged calls. For example, bridged calls can be transferred, put on hold, or forwarded to voice mail.

  • Page 98: Bridged Line Interaction With Other Features

    Call Forward - Busy destination configured for the primary phone. Topics in this section describe how bridged calls are handled when certain VCX features are invoked by the primary telephone user, the secondary telephone user, or both users.
  • Page 99 Enabling Bridged Extensions If a secondary telephone enables Do Not Disturb and no other ■ secondary phones are available, the call rings on the primary and there is no indication of the call on the secondary phone. If the primary does not answer, the call goes to the primary phone’s ■...

  • Page 100: Hands Free And Bridged Line Calls

    7: U VCX U HAPTER SING THE NTERFACE Hands Free and Bridged Line Calls Enabling the Hands Free feature has the following effect on bridged calls: If the primary telephone has Hands Free enabled, a call rings briefly on ■...

  • Page 101: Call Park And Bridged Line Calls

    Enabling Bridged Extensions calling party is put on hold. However, the light for BSA line on the secondary telephone remains on (does not blink as it would for a non-bridged call on hold). While on a bridged call, the primary telephone user can also press a free SA line to transfer the call from a BSA line to a SA line.

  • Page 102: Attendant Console And Bridged Line Calls

    MSG button again to connect to that mailbox. Personal Speed Dial The VCX User Interface allows you to set up personal speed dial access Access Buttons buttons using two method; by assigning the Personal Speed Dial feature to an access button and by assigning the Call feature to an access button.

  • Page 103: Logging Out

    Logging Out Logging Out To log out of the VCX User Interface, follow these steps: 1 From any screen, click the Log Out button just above the copyright notice. The Login screen appears. 2 Close your web browser.
  • Page 104 7: U VCX U HAPTER SING THE NTERFACE...

  • Page 105: Telephone Nstallation And Maintenance

    ELEPHONE NSTALLATION AND AINTENANCE This chapter covers these topics: Connecting the Telephone ■ Attaching and Adjusting the Articulating Support Bracket ■ Opening the 3105 Attendant Console Label Cover ■ Installing the 3102 Telephone Label Plate ■ Moving Your Telephone ■ Swapping Telephones ■...

  • Page 106: Connecting The Telephone

    Headset connector. Model 3102 and Model 3103 only. Figure 4 shows underside of the VCX 3102 Business Telephone as an example of possible connection points. Connection details for each type of VCX device are listed on the packing sheet that is shipped with the device.
  • Page 107 Connecting the Telephone Figure 4 Underside of the VCX 3102 Business Telephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.

  • Page 108: Installing The 3102 Telephone Label Plate

    HAPTER ELEPHONE NSTALLATION AND AINTENANCE Installing the 3102 The VCX 3102 Business Telephone has a label plate with localized button Telephone Label labels that you must install. Once you snap the plate onto the telephone, Plate you cannot remove it.
  • Page 109 Attaching and Adjusting the Articulating Support Bracket Figure 6 Attaching the Support Bracket To attach the support bracket, 1, snap the bracket into the mounting supports 2, on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management clamps 3, on the stand.
  • Page 110 A: T HAPTER ELEPHONE NSTALLATION AND AINTENANCE Figure 8 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, 3102, or 3103 telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1.

  • Page 111: Opening The 3105 Attendant Console Label Cover

    Telephones associates your telephone extension (and mailbox) with your account. This may allow you to configure another VCX telephone in the system to duplicate your primary phone. This means if you are away from your primary telephone (for example, in a different office), you can program the local telephone to use your extension.

  • Page 112: Cleaning Your Telephone

    A: T HAPTER ELEPHONE NSTALLATION AND AINTENANCE Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.
  • Page 113 Troubleshooting Problems Table 9 Possible Problems (continued) Possible Problem Suggested Solutions On my VCX Business You have the Hands Free feature enabled. For details, Using the Hands Free Feature Telephone, all incoming internal calls come over my speaker phone. My telephone is not...
  • Page 114 A: T HAPTER ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 115 All Ports Busy message 112 dropping 37 answering a call 34 forwarding to call coverage 93 forwarding to voicemail 63 forwarding using feature codes 69 forwarding using the VCX User interface 92 Barge In 75 holding 41 bracket making 34 3102, telephone support 108...
  • Page 116 49 mapping button functions 94 forward universal (call forwarding) mapping button functions (VCX UI) set through VCX User interface 92 3102 Business Telephone 21 set with a feature code 70 message waiting indicator forwarding a call to a remote location 78...
  • Page 117 32 through the VCX User Interface 90 time zone relocating telephones 111 setting through the VCX User Interface 90 Remote Call Forward 78 transferring a call 42 ring no answer (call forwarding) attended 43 set through VCX User interface 92...
  • Page 118 NDEX volume controlling 39 Wait for NCP message 113 zone paging 72...

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