3Com VCX Connect Installation And Configuration Manual
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3Com VCX Connect Installation And Configuration Manual

Ip telephony solution
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VCX
Installation and
Configuration Guide
VCX
™
Connect IP Telephony Solution
System Release 7.1
VCX Connect 100
VCX Connect 200
http://www.3com.com/
Part Number 900-0464-01 AB
Published August 2007
Connect
™

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Summary of Contents for 3Com VCX Connect

  • Page 1 Connect ™ Installation and Configuration Guide ™ Connect IP Telephony Solution System Release 7.1 VCX Connect 100 VCX Connect 200 http://www.3com.com/ Part Number 900-0464-01 AB Published August 2007...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Accessing a VCX Connect Server Obtaining a License VCX™ C ONNECT ERVER NSTALLATION Installing a Primary and Secondary Pair of VCX Connect Servers Overview of the Installation Process Preparation Configuring Networking Parameters Configuring the Media Gateways Moving the VCX Connect Servers and Media Gateways...
  • Page 4 Preparation Configuring Network Parameters Configuring the Media Gateways Moving the VCX Connect Server and Media Gateways Installing a License Key Changing Default Passwords System Configuration Installing an Add-On Secondary VCX Connect Server Overview of the Installation Process Preparation Configuring Networking Parameters...
  • Page 5 VCX S PGRADING OFTWARE Upgrading VCX Software USB D EVICES Using USB Storage Devices Supported File Systems Requirements Connecting USB Devices Disconnecting USB Devices Troubleshooting AMPLE ONFIGURATION CRIPTS Sample Configuration Scripts Networking Sample Script Reconfiguration Sample Script BTAINING UPPORT FOR RODUCTS Register Your Product to Gain Service Benefits Solve Problems Online...

  • Page 7: Vcx™ Connect

    ONNECT NSTALLATION AND ONFIGURATION The VCX Connect product is a member of the VCX IP Telephony Solutions and is designed to accommodate up to 250 telephone users. Other VCX IP Telephony products support larger number of users and offer additional features that are not present in the VCX Connect product.

  • Page 8: Installation And Configuration

    Administrator uses to set up the IP Messaging services on a VCX system. VCX IP Messaging Module User Guide — 3Com Native Interface – Describes how to use the voicemail system. VCX Telephone Guides (Basic, Business, and Manager telephones) –...

  • Page 9: Hardware Documentation

    V7122 Digital Gateway Installation Guide – Describes the steps involved in installing and configuring the V7122 Digital (T1) Media Gateway. Hardware Refer to the hardware documentation for the VCX Connect 100 and VCX Documentation Connect 200 servers for dimensions, weight, and other physical parameters.
  • Page 10 ONFIGURATION Camp On — Enables a “camping-on” telephone at the VCX Connect site to be called back by the VCX Connect system when a camped-on telephone at the VCX Connect site is available Bridged Station Appearances — Enables a primary telephone at...

  • Page 11: Preconfigured Parameters

    CAUTION: Before you create any new parameters, modify the network parameters of your VCX Connect servers so that the new parameters use the new IP addresses. For instructions on how to change the network...

  • Page 12: Vcx Connect 200 Server

    The supported configurations of the VCX Connect product are: Configurations A primary and secondary pair of servers (either two VCX Connect 100 servers or two VCX Connect 200 servers). A single primary server (either a VCX Connect 100 server or a VCX Connect 200 server).

  • Page 13: Configuration Overview

    The server being added must be the same as the original (primary) server. For example, you cannot add a VCX Connect 200 server as a secondary server to a VCX Connect 100 primary server. Configuration All VCX Connect servers arrive from the factory configured with default IP Overview addresses.

  • Page 14: Accessing A Vcx Connect Server

    The serial cable for the VCX Connect 100 server comes with the server. One end connects to the serial port (marked 1010) on the connection module on the front panel of the server. The other end connects to the serial port on the PC.

  • Page 15: Obtaining A License

    No Parity No flow control No flow control Obtaining a License VCX Connect 100 and VCX Connect 200 servers come from the factory with pre-installed licenses that support: 25 telephones 25 voice mailboxes To support additional telephones or voice mailboxes, you must purchase additional telephone and/or voice mailbox licenses.
  • Page 16 1: VCX™ C HAPTER ONNECT NSTALLATION AND ONFIGURATION secondary server may not be able to support all telephones and voice mailboxes. Example: The primary server has a license for 25 additional telephones (50 total) and 25 additional voice mailboxes (50 total). The secondary server has only the default licenses and can support only 25 telephones users and voice mailboxes.

  • Page 17: Installing A Primary And Secondary Pair Of Vcx Connect Servers

    “Installing an Add-On Secondary VCX Connect Server” page Installing a Primary A VCX Connect system can include both a primary and a secondary and Secondary Pair server in order to support continued operation if the primary server of VCX Connect becomes unavailable.

  • Page 18: Preparation

    1 Unpack the primary server and connect it to a power source. 2 Unpack the secondary server and connect it to a power source. 3 If you are using a VCX Connect 200 server, unpack any gateways and connect them to a power source.
  • Page 19 After you finish, the script may display an error message indicating that the Network Time Protocol (NTP) server(s) could not be reached. You can safely ignore this message. The VCX Connect server is not yet connected to the network and therefore cannot contact the NTP server(s).

  • Page 20: Configuring The Media Gateways

    7 Connect to the secondary VCX Connect server. 8 On the secondary VCX Connect server, log in to the root account and change the network parameters by running the vcx-config-network -...

  • Page 21: Moving The Vcx Connect Servers And Media Gateways

    2 If you are using a VCX Connect 200 server, shut down the separate media gateways by removing the power cord from the chassis, move the media gateways to their final location, and reconnect them to power and to the network segment on which they will operate.

  • Page 22: Installing License Keys

    ONNECT ERVER NSTALLATION 3 Move both primary and secondary VCX Connect servers to their final location and reconnect them to power and to the network segment on which they will operate. 4 Start the primary and secondary VCX Connect servers and wait for approximately 5 minutes for the boot processes to be completed.

  • Page 23: Installing A Single (Primary) Vcx Connect Server

    1 Unpack the primary server and connect it to a power source. 2 If you are using a VCX Connect 200 server, unpack any gateways and connect them to a power source.

  • Page 24: Configuring The Media Gateways

    Configuring the Media Gateways For a VCX Connect 100 server, the media gateways are located within the same chassis as the VCX Connect server. Use this default IP address to access the media gateways in the VCX Connect servers:...
  • Page 25 8 to identify the correct manual. For a VCX Connect 200 server, the media gateways are separate units and have this default IP address: 10.10.10.10 1 Connect the media gateway Ethernet port to the same hub or switch to which the PC is connected.

  • Page 26: Moving The Vcx Connect Server And Media Gateways

    Moving the VCX Connect Server and Media Gateways 1 Shut down the primary server and disconnect all cabling. 2 If you are using a VCX Connect 200 server, shut down the separate media gateways by removing the power cord from the chassis, move the media gateways to their final location, and reconnect them to power and to the network segment on which they will operate.

  • Page 27: Installing An Add-On Secondary Vcx Connect Server

    Installing an Add-On Secondary VCX Connect Server Installing an This section describes how to install a secondary VCX Connect server as a Add-On Secondary backup to a primary VCX Connect server already in operation. The VCX Connect Server secondary server provides a fail-over point in the event that the primary server becomes unavailable for any reason.

  • Page 28: Preparation

    CAUTION: Some VCX Connect servers have two Ethernet interfaces. The VCX software on a VCX Connect server uses only the eth0 interface. You can connect to either the eth0 or the eth1 interface in order to configure...
  • Page 29 Secondary Server IP Address: 192.168.1.192 Default Password (root account): pvadmin CAUTION: The default password for the root account is pvadmin. 3Com strongly recommends that, for security reasons, customers change the default passwords on these VCX accounts:...

  • Page 30: Installing A License Key

    Configuring the Media Gateways For a VCX Connect 100 server, the media gateways are located within the same chassis as the VCX Connect server. Use this default IP address to access the media gateways in the VCX Connect servers: Primary VCX Connect 100 Server Gateways: 192.168.1.200...
  • Page 31 5 Repeat steps 1 through 4 for any additional gateways that require reconfiguration. When you are adding a secondary VCX Connect 200 server, the media gateways are typically already in place because they were installed and configured when the primary VCX Connect server was installed. If you purchased additional media gateways with the secondary VCX Connect server, follow the instructions in this section.

  • Page 32: Reconfiguring The Secondary Server

    Reconfiguring the Secondary Server Reconfigure the secondary server so that it will operate in conjunction with the primary server. 1 Access the secondary VCX Connect server using the ssh command. Sample command: ssh root@<secondary server IP address> 2 Run the...

  • Page 33: Backing Up The Database On The Primary Server

    /opt/3com/VCX/scripts/rc3.d ./S20vcxdata start Copying the Database Backup File to the Secondary Server 1 While still logged in to the cworks account on the primary VCX Connect server, navigate to the directory that contains the database backup files. cd /opt/3com/VCX/vcxdata/db/export/ 2 Identify the backup file that you just created.

  • Page 34: Restoring The Database On The Secondary Server

    Enter y to confirm. 3 When prompted for the site ID, enter the site description that you configured on both the primary and secondary VCX Connect servers. The database backup file is used to populate the database on the secondary VCX Connect server.

  • Page 35: Configuring Mirroring For Ip Messaging

    NORMAL, the replication process has been completed. Configuring Mirroring for IP Messaging When you add a secondary VCX Connect server after the primary server has been in operation for some time, you must: Back up the IP Messaging data on the primary server...

  • Page 36: Copying The Ip Messaging Backup Files To The Secondary Server

    Copying the IP Messaging Backup Files to the Secondary Server To copy backup files to the secondary VCX Connect server: 1 Log in to the app account on the primary VCX Connect server. 2 Enter these commands: cd /opt/3comdata/umsdata/ scp -r <DATE>...

  • Page 37: Synchronizing Ip Messaging Tables

    Verifying Table Synchronization To verify that table synchronization, enter this command: tblcmp If the table synchronization was successfully completed, the output from this command on a VCX Connect system should be similar to this: sstables_done 10c10 < _vngd_val:nanval,140,0,####138,####140 > _vngd_val:nanval,141,0,####138,####141 If table synchronization was not successfully completed, the output from command is a longer list of status messages.
  • Page 38 2: VCX™ C HAPTER ONNECT ERVER NSTALLATION...

  • Page 39: Configuring Ip Telephony

    IP T ONFIGURING ELEPHONY Some parameters of the VCX Connect product are preconfigured at the factory. This section describes: Modifications that you must perform to tailor the preconfigured parameters to your needs Additional steps that you perform to complete the installation of the...

  • Page 40: Ip Telephony Configuration

    Table 4 VCX Basic Configuration Steps Related Section in the VCX Administration Guide Step Purpose (Revision AJ) 1 Access the VCX Enables configuration of your VCX Connect Accessing a VCX Site through the Administrator Provisioning server. Central Manager application through a web Page 29 browser (Internet Explorer 6.0...
  • Page 41 Page 95 telephone user. 15 Configure each telephone Programs the phone with an extension and 3Com Telephone Configuration through its Local User specifies the IP addresses of the primary and Page 144 Interface (LUI).

  • Page 42: Ip Messaging Configuration

    3 Enter the administrative login ID and password. CAUTION: The default login ID is sockroot and the default password is secret. For security reasons, 3Com strongly recommends that customers change the default password for this account. See “About the IP Messaging Provisioning Password”...

  • Page 43: Additional Configuration Steps

    To import user data: 1 Open a browser and access the IP address of your VCX Connect server. 2 In the window that appears, click Central Management Console. 3 Enter the administrative login ID and password. The defaults are admin and besgroup.

  • Page 44: File Formats

    To leave a user parameter undefined, leave the corresponding cell in the table blank. Resource Files The VCX Connect server includes the following sample files in the directory. /opt/3com/downloads The Import Data tool in the VCX Central Manager interface loads any of the following files and creates VCX telephone extensions and associated user data based on the content of the files.

  • Page 45: Configuring Telephones

    Configuring Telephones Importing this file updates the specified users and ties one telephone (per line in the file) to a user by specifying the MAC address of the telephone. A user can have more than one telephone tied to their name.

  • Page 46: About Vcx Administrator Web Passwords

    3Com Corporation strongly recommends, for security reasons, that the default passwords be changed. To modify the default passwords, log in to the root account on the server and enter the following commands: cd /opt/3com/VCX/tomcat/scripts ./admincfg This script generates the following prompts: This script will change the admin user information.

  • Page 47: About The Ip Messaging Provisioning Password

    About the IP Messaging Provisioning Password When prompted to apply the changes and restart Tomcat, you must enter Y (uppercase Y). Any other entry (for example, lower case y or “yes”) will cancel the changes. About the IP To change the default password for IP Messaging Provisioning interface, Messaging you must use the AppMon interface to the IP Messaging.
  • Page 48 3: C IP T HAPTER ONFIGURING ELEPHONY To modify the default password for the IP Messaging Web interface: 1 In the System Admin window, type root in the Login text box and press the Enter or Return key. 2 In the Password text box, type the default password (secret) and press the Enter or Return key.

  • Page 49: Upgrading Vcx Software Upgrading Vcx Software

    CAUTION: VCX servers other than VCX Connect servers cannot be upgraded to run VCX Connect software. VCX Connect software upgrades can be done only from one version of VCX Connect to a more recent version of VCX Connect. CAUTION: If you are connecting to the VCX Connect server using the ssh (secure shell) utility, you will lose your connection to the server when the server reboots.
  • Page 50 A: U VCX S PPENDIX PGRADING OFTWARE...

  • Page 51: Usb Devices

    USB D EVICES Using USB Storage The VCX Connect product supports the use of most USB 1.1 and 2.0 Devices flash memory and disk devices. After they have been recognized by the VCX system, you can transfer files such as database backups and license key files to and from these devices.

  • Page 52: Requirements

    Before you disconnect a USB storage device from a VCX Connect system, Devices you must unmount it. 1 Log in to the root account on the VCX Connect server and enter this command: umount /mnt/usbdisk 2 Remove the storage device from the USB port.

  • Page 53: Troubleshooting

    Using USB Storage Devices The usbdisk directory may not be removed for a few seconds. Troubleshooting If your attempt to mount the USB device fails, you can take these additional steps: 1 Try a different USB device. 2 Look in the file to determine whether the VCX /var/log/messages Connect system saw the USB device and, if so, what it used for a device...
  • Page 54 B: USB D PPENDIX EVICES...

  • Page 55: Sample Configuration Scripts

    VCX Connect server. Networking Sample This script was run on a primary VCX Connect server in order to configure Script the network parameters only. If you run this script on a secondary VCX Connect server, the script questions are identical, but your answers must be changed slightly for the secondary server.
  • Page 56 DNS Search Path : localdomain Replace this string with the search path appropriate for your company and the network segment on which the VCX Connect server will reside. For example, 3Com Corporation uses the search path ne.3com.com for servers that are located in the New England (ne) area of the US.
  • Page 57 Sample Configuration Scripts for more information. When done, enter a blank entry or 0.0.0.0 to stop. Primary NTP Server : 0.pool.ntp.org Secondary NTP Server : 1.pool.ntp.org Tertiary NTP Server : 2.pool.ntp.org These three NTP server names are valid and can be used without change. If you prefer to use different NTP servers, replace one or more of these server names with the names or IP addresses of the NTP servers that you want.
  • Page 58 C: S PPENDIX AMPLE ONFIGURATION CRIPTS 9. Bahamas 26. Haiti 43. Trinidad & Tobago 10. Belize 27. Jamaica 44. United States 11. Canada 28. St Kitts & Nevis 45. Uruguay 12. Chile 29. Cayman Islands 46. St Vincent 13. Colombia 30.
  • Page 59 The sample summary shown next contains changes that were made to the default values for a primary VCX Connect server configured to run in one of 3Com’s testing labs. -------------------------- CONFIGURATION SUMMARY --------------------------...

  • Page 60: Reconfiguration Sample Script

    Reconfiguration This script was run on a primary VCX Connect server in order to configure Sample Script the network parameters and additional configuration parameters. If you run this script on a secondary VCX Connect server, the script questions are identical, but your answers must be changed slightly for the secondary server.
  • Page 61 Sample Configuration Scripts servers with which it communicates. To accomplish this, it is necessary to carry out several steps including stopping VCX services.If certain parameters are changed, it may also be necessary to discontinue any replication which may be occurring with other servers.
  • Page 62 C: S PPENDIX AMPLE ONFIGURATION CRIPTS VCX Connect servers have factory configured default hostnames (vcxpri and vcxsec). You can change these hostnames if you want, but changes are not required. --------------------- Configuring IP Interface 'eth0' --------------------- IP Address : 192.168.1.190 Network Subnet Mask : 255.255.255.0...
  • Page 63 Sample Configuration Scripts These three NTP server names are valid and can be used without change. If you prefer to use different NTP servers, replace one or more of these server names with the names or IP addresses of the NTP servers that you want.
  • Page 64 C: S PPENDIX AMPLE ONFIGURATION CRIPTS 16. Dominica 33. Mexico 17. Dominican Republic 34. Nicaragua Enter country [44] : Press the Enter of Return key to accept the default country/region (United States) or enter the number that corresponds to your country. Please select a time zone from the following list: 1.
  • Page 65 Sample Configuration Scripts The sample summary shown next contains changes that were made to the default values for a primary VCX Connect server configured to run in one of 3Com’s testing labs. -------------------------- CONFIGURATION SUMMARY -------------------------- Hostname: vcxpri IP Interfaces:...
  • Page 66 : 10.230.143.25 Press the Enter or Return key to leave this parameter blank if: You are installing a VCX Connect primary server only and this is the initial installation You are reconfiguring a primary VCX Connect server that has no...
  • Page 67 The sample summary shown next contains changes that were made to the default values for a primary VCX Connect server configured to run in one of 3Com’s testing labs. ---------------------- Summary of Global Parameters ----------------------- VCX Connect Secondary System : 10.230.143.25...
  • Page 68 Root account password.A blank entry means 'no change'. Password Password (confirm) 3Com recommends that you change the default passwords for the app, cworks, oracle, root, sockroot, tomcat, and vcx accounts. To change a password, enter the new password twice. To leave the default password for any account in place, press the Enter or Return key (twice).
  • Page 69 Messaging system in your installation, leave this entry blank. Hostname of peer IP Messaging system : vcxsec When you are configuring a primary VCX Connect server, the vcxsec hostname appears here. If you are configuring a secondary VCX Connect server, the vcxpri hostname appears here.
  • Page 70 The password to the 'cworks' account on the redundant system is required in order to set up replication with that system. On a Primary regional office or VCX Connect system, specify the password for the Secondary.On a Secondary, specify the password for the Primary. Login Password...
  • Page 71 : private 3Com recommends, for security reasons, that you change the default write community string that is used when a VCX Connect server communicates with an SNMP management station. To change the default value, erase the suggested string (private) and enter one that you want.
  • Page 72 Press the Enter or Return key to accept all of the answers that you have entered or accepted during the entire script. The script then begins to configure the VCX Connect server using the information that you have specified. --------------------------------------------------------------------------- Please wait while the wizard completes.
  • Page 73 Sample Configuration Scripts 10.230.143.24 Shutting down interface eth0: Shutting down loopback interface: Setting network parameters: Bringing up loopback interface: Bringing up interface bond0: Bringing up interface eth0: Shutting down ntpd: [ ntpd: Synchronizing with time server: [FAILED] Starting ntpd: [ Stopping VCX-CommonAgent: Starting VCX-CommonAgent: Stopping httpd: [...
  • Page 74 C: S PPENDIX AMPLE ONFIGURATION CRIPTS Starting vcx/callp: Starting vcx/devdnldsvr: Starting vcx/adhoc: Started VCX Services: 10 started. ------------------------ Reconfiguration Completed ------------------------ At this point, the server configuration has been completed.

  • Page 75: Upport For

    To take advantage of warranty and other service benefits, you must first Product to Gain register your product at: Service Benefits http://eSupport.3com.com/ 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems 3Com offers the following support tool: Online 3Com Knowledgebase —...

  • Page 76: Purchase Extended Warranty And Professional Services

    3Com as a separately ordered product. Separately orderable software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller.

  • Page 77: Telephone Technical Support And Repair

    Diagnostic error messages Details about recent configuration changes, if applicable To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s...
  • Page 78 Latin America — Telephone Technical Support and Repair Antigua 1 800 988 2112 Guatemala AT&T +800 998 2112 Argentina 0 810 444 3COM Haiti 57 1 657 0888 Aruba 1 800 998 2112 Honduras AT&T +800 998 2112 Bahamas...
  • Page 79 Contact Us Country Telephone Number Country Telephone Number US and Canada — Telephone Technical Support and Repair All locations: Network Jacks; Wired or Wireless Network Interface Cards: 1 800 876 3266 1 800 876 3266 All other 3Com products:...
  • Page 80 D: O PPENDIX BTAINING UPPORT FOR RODUCTS...
  • Page 81 36 copying the VCX database file to the secondary access roles 46 server, when adding a secondary server 33 accessing a VCX Connect server 14 adding users 43 additional adminstrative tasks 45 additional configuration steps 43 data importing, file formats 44...
  • Page 82 34 Restricted Software 76 return authorization number (RMA) 77 maintenance releases 76 RMA numbers 77 moving the VCX Connect servers and media gateways primary and secondary servers 21 primary server only 26 sample scripts secondary server 29...
  • Page 83 3Com support contact numbers 76 technical support, Asia and Pacific Rim 77 technical support, Europe, Middle East, and Africa 78 telephone support 76 telephone technical support 76 telephone technical support for Latin America 78 telephone technical support for US and Canada 79...

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