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Part Number: 900-0095-01 Rev BA
Published: May 2003
NBX
Telephone Guide
®
Telephones
NBX 1102 Business Telephone
■
NBX 2102 Business Telephone
■
NBX 2102-IR Business Telephone
■
NBX 2101 Basic Telephone
■
Attendant Consoles
NBX 1105 Attendant Console
■
NBX Complement Attendant Software
■
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Table of Contents
Related Manuals for 3Com 2101
Summary of Contents for 3Com 2101
- Page 1 Part Number: 900-0095-01 Rev BA Published: May 2003 Telephone Guide ® Telephones NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ NBX 2101 Basic Telephone ■ Attendant Consoles NBX 1105 Attendant Console ■ NBX Complement Attendant Software ■...
- Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
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Page 3: Table Of Contents
ONTENTS BOUT UIDE How to Use This Guide Conventions Documentation Comments on the Documentation ETTING TARTED Setting Up Your Password and Voice Mail for the First Time NBX NetSet Utility Starting the NBX NetSet Utility Navigation and Shortcut Icons in the NBX NetSet Utility Quick Reference Guides NBX B USINESS... - Page 4 Changing Your Name Announcement and Personal Greeting Listening to NBX Messages From Your Computer From Your NBX Telephone From Any Internal NBX Telephone From a Remote Location Information About Your Messages Replying to a Message Forwarding a Message Creating and Sending a Message Creating Personal Voice Mail Group Lists Modifying or Deleting Groups Marking a Message as Private or Urgent...
- Page 5 Direct Mail Transfer Establishing a Conference Call More About Conference Calls Disconnecting the Last Person That You Called Setting the Volume ERSONALIZING Guidelines About Features on NBX Telephones Ringer Tones Speed Dials Personal Speed Dials System-wide Speed Dials Special Case: One-Touch Speed Dials Printing Speed Dial Lists Printing Labels for NBX Telephones Off-Site Notification...
- Page 6 Hunt Groups and Calling Groups Hunt Groups Calling Groups Group Membership Call Park Paging Dialing a Call to a Remote Office Using Unique Extensions Using Site Codes Bridged Extensions Delayed Ringing Pulse Dialing Using a Feature Code Using a Mapped Button Using a Personal Speed Dial Additional Applications TTENDANT...
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Page 7: About This Guide
This guide is intended for anyone using NBX Attendant Console, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Messaging system and the NBX NetSet If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions in the release notes. -
Page 8: Conventions
NBX Basic Telephone, or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. NBX 100 Communications System 3Com SuperStack 3 NBX Networked Telephony Solution lists conventions that are used throughout this guide. Type Description... -
Page 9: Documentation
Your suggestions are important to us. They help us to make the NBX Documentation documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: NBX_Techpubs_comments@3com.com Include the following information with your comments: ■... - Page 10 BOUT UIDE...
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Page 11: Getting Started
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: ■ ■ ■ For how to access NBX password as described next and then see the NBX Feature Codes Guide in the NBX NetSet Setting Up Your The procedure by which you set up your password and voice mailbox for... - Page 12 NBX Voice Messaging, use this code sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for NBX NetSet and your voice messaging application. FOR ALL VOICE MESSAGING...
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Page 13: Nbx Netset Utility
NBX NetSet Utility The NBX NetSet administration utility has two interfaces: ■ ■ standard and enhanced features that you can monitor and change in the NBX NetSet utility. See If your NBX system uses a third-party messaging application, off-site notification and other voice messaging features are available through your messaging application. -
Page 14: Navigation And Shortcut Icons In The Nbx Netset Utility
1: G HAPTER ETTING TARTED Navigation and The icons at the lower right of any Personal Settings window allow you Shortcut Icons or your administrator to navigate to the following features: in the NBX NetSet Table 5 Navigation Icons Utility Icon The icons below the window are shortcuts to these features: One-Touch Speed Dials... -
Page 15: Nbx Business Telephones
NBX B This chapter describes the buttons, controls, and features on the following NBX telephone models: NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ The chapter covers these topics: Business Telephone Buttons and Controls ■... -
Page 16: Business Telephone Buttons And Controls
2: NBX B HAPTER USINESS Business Telephone Figure 1 Buttons and Figure 1 NBX Controls The NBX Business Telephones have these features: 1 Handset 2 MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system. See Chapter 3 Display panel —... - Page 17 5 Soft buttons — Allow you to select names from the internal user directory, select and dial a personal speed dial or system-wide speed dial, and select and redial a recent call to or from your telephone. See the NBX Telephone Display Panel” Slct (Select) ■...
- Page 18 2: NBX B HAPTER USINESS ELEPHONES 15 Redial button — Redials the last telephone number or extension that you called. See 16 Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress.
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Page 19: Programmable Access Buttons On The Business Telephone
Programmable Figure 2 Access Buttons on Speed Dials screen in the NBX NetSet utility shows your telephone’s the Business current button mappings. Telephone Figure 2 Access Buttons Default Settings Access buttons have these default settings, which your administrator can change: 1 Feature button —... -
Page 20: Status Lights For System Appearance Buttons On The Business Telephone
2: NBX B HAPTER USINESS Status Lights for The light for each Access button that is set up as an incoming line (system System Appearance appearance) indicates the status of the button. Buttons on the pattern that is associated with the status of each line status. Business Telephone Table 6 Status Indicator Lights Light... -
Page 21: Nbx Basic Telephone
NBX B This chapter describes the buttons, controls, and features that are specific to the NBX 2101 Basic Telephone. It covers these topics: Basic Telephone Buttons and Controls ■ Programmable Access Buttons on the Basic Telephone ■ Programmable Access Buttons on the Basic Telephone ■... -
Page 22: Basic Telephone Buttons And Controls
ASIC ELEPHONE Basic Telephone Figure 3 Buttons and Figure 3 NBX Basic Telephone (Model 2101) Controls The NBX Basic Telephone has these features: 1 Handset 2 Display panel — Provides telephone status messages (see Caller ID, Locked Telephone, and other feature information (if enabled), and the number of messages in your voice mail mailbox. -
Page 23: Telephone Key Pad
4 Scroll buttons — Allow you to scroll through user names in the internal user directory, view your personal speed dials and system-wide speed dials, and view recent calls to and from your telephone. See NBX Telephone Display Panel” 5 MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system. -
Page 24: Status Icons On The Basic Telephone
3: NBX B HAPTER ASIC ELEPHONE Status Icons on the Your NBX Basic Telephone allows you to use two telephone lines at the Basic Telephone same time. On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines. -
Page 25: Nbx Voice Messaging
NBX V This chapter covers these topics: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ NBX Messaging A key component of the NBX Networked Telephony Solutions is the Components NBX Messaging system, which includes voice mail, off-site notification, and several administrative features. -
Page 26: Important Considerations
“Security Tips” Use the feature code method in NetSet password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. “Setting Up Your Chapter 1 for details. -
Page 27: Security Tips
If your system uses a messaging application other than NBX Messaging — Use this code sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for NBX NetSet and your messaging application. Security Tips ■ ■... -
Page 28: Listening To Nbx Messages
4: NBX V HAPTER OICE ESSAGING To change your name announcement or personal greeting: 1 Log in to your mailbox at your telephone or remotely. 2 Press 9 for Mailbox Options and then press 1. 3 To review or change your name announcement, press 1 and follow the prompts. -
Page 29: From Your Computer
From Your Computer To listen to your messages from your computer, you must have a sound card and a third-party application such as Windows Media Player: 1 Log on to the NBX NetSet utility with your extension and password. 2 Select a message in the Voice Mail Messages area, Personal Settings tab. 3 Click Listen. -
Page 30: Information About Your Messages
4: NBX V HAPTER OICE ESSAGING Table 9 Managing Your NBX Voice Messages Information About To listen to date, time, and sender information for a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Play or repeat a message. -
Page 31: Replying To A Message
Replying to a You can send a reply to the originator of a voice mail message. Message If you receive a message that is marked Private, you can send a reply only to the originator. To reply to a message after you listen to it: 1 Press 4. - Page 32 4: NBX V HAPTER OICE ESSAGING 4 Optionally, press one of these buttons, OR proceed to step 5. 5 When you are ready to forward the message, press 1. 6 Dial one of these destination numbers plus #: ■ ■ ■...
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Page 33: Creating And Sending A Message
Creating and To create and send a message directly without actually making a call: Sending a Message 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. -
Page 34: Creating Personal Voice Mail Group Lists
4: NBX V HAPTER OICE ESSAGING Creating Personal A Personal Voice Mail List, also called a mail group, is a collection of Voice Mail Group extensions to which you assign a special “group number.” Use it to send Lists a message to everyone on the list at the same time. A Personal Voice Mail List is not the same as a Hunt Group or Calling Group. -
Page 35: Modifying Or Deleting Groups
Modifying or You can review your voice mail groups, add members, or delete a group. Deleting Groups To modify a voice mail group: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 to select Group Lists. -
Page 36: Marking A Message As Private Or Urgent
4: NBX V HAPTER OICE ESSAGING Marking a Message When you leave a message in another user’s mailbox, you can mark it as as Private or Urgent Private or Urgent. If you do not select a delivery option, your message is sent as a Normal message. -
Page 37: Other Ways To Manage Your Voice Mail Messages
Other Ways to You can listen to and, in some configurations, delete your voice messages Manage Your Voice from within an e-mail application or a messaging application using your Mail Messages Internet browser. For details, see E-mail or Browser” Other Kinds of The NBX system allows you (for the greeting-only mailbox) or the Mailboxes administrator (for phantom or group mailboxes) to set up mailboxes for... -
Page 38: Phantom Mailbox
4: NBX V HAPTER OICE ESSAGING Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples: ■ ■ You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox. -
Page 39: Standard Features
TANDARD This chapter describes standard features of the NBX Business and Basic Telephones. It covers these topics: Answering a Call ■ Using the NBX Telephone Display Panel ■ More Ways to Dial a Call ■ Setting Your Call Coverage Point ■... -
Page 40: Answering A Call
5: S HAPTER TANDARD EATURES Answering a Call To answer an incoming call, pick up the handset or, if you are using an NBX Business Telephone, press the Speaker button. The display panel on an NBX Telephone shows the name and extension of an internal caller. -
Page 41: Using The Nbx Telephone Display Panel
Table 10 Managing Multiple Calls on the NBX Basic Telephone (continued) Line A On hold Active or on hold See also indicators in the NBX Basic telephone display panel during these calls. Using the NBX Use the telephone display panel of the NBX Telephone to dial a number: Telephone ■... -
Page 42: Tips On Using The Lists
5: S HAPTER TANDARD EATURES Tips on ■ Using the Lists and the menu choices: Select an entry Slct | Back | Exit ■ ■ More Ways to Dial This section describes other standard dialing features. For information on a Call dialing from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. -
Page 43: An External Call
3 When you are finished, hang up the handset, or if you are using the Speaker, press the Speaker button again to end the call. For details about placing calls to remote or branch offices, see Call to a Remote Office” An External Call To dial an external call: 1 Pick up the handset or, if you are using an NBX Business Telephone, press... -
Page 44: Putting A Call On Hold
5: S HAPTER TANDARD EATURES 3 Select a call coverage point: ■ The number that you choose may be limited by your call permissions. To view your permissions, see NBX NetSet > User Info > Call Permissions. ■ 4 Click Apply, and then click OK. ■... -
Page 45: To Put More Than One Call On Hold
On an NBX Basic Telephone: 1 Press the Hold button. 2 To obtain dial tone to make the second call: If you DID NOT hang up the handset, press and release the hook ■ switch. If you DID hang up the handset, pick it up again. ■... -
Page 46: Transferring A Call
5: S HAPTER TANDARD EATURES ■ 3 To place the second call on hold, press the Hold button. On an NBX Basic Telephone, you can place at most two calls on hold. On the NBX Basic Telephone, if you have placed two calls on hold, how you return to the calls depends on whether you have hung up since you put the second call on hold. -
Page 47: Blind Transfer
■ Blind Transfer In a blind transfer, you transfer the call without notifying the recipient: 1 While on a call, press the Transfer button. The system places the caller on hold and selects a new line. 2 Dial the number to which you want to transfer the call. 3 As soon as you hear a full ring, press the Transfer button and hang up. -
Page 48: Establishing A Conference Call
5: S HAPTER TANDARD EATURES Establishing a You can establish a Conference Call with up to four parties, including Conference Call yourself. You must be using a telephone on the NBX system. The other three parties can be any combination of internal and external calls. From an NBX Telephone, follow these steps: On the NBX Basic Telephone, you must use the Feature code instructions in parentheses. -
Page 49: More About Conference Calls
More About ■ Conference Calls ■ ■ Disconnecting the Use the Conference Drop feature to disconnect the last person that you Last Person add to a conference call. This feature is helpful if, when you add a party, That You Called your call is answered by someone else. - Page 50 5: S HAPTER TANDARD EATURES ■ ■ Handset Volume — To raise or lower the volume of the dial tone or of the sound that you hear on the handset, pick up the handset and then press the up or down Volume Control buttons repeatedly until the volume is at the level that you prefer.
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Page 51: Personalizing Your Telephone
ERSONALIZING Your NBX Networked Telephony System has many features that can make it easier to use your telephone. This chapter describes: Guidelines About Features on NBX Telephones ■ Ringer Tones ■ Speed Dials ■ Off-Site Notification ■ Do Not Disturb ■... -
Page 52: Guidelines About Features On Nbx Telephones
6: P HAPTER ERSONALIZING Guidelines About ■ Features on NBX Telephones ■ ■ ■ Ringer Tones To help you to distinguish your telephone’s ring from the sound of other phones, use the NBX NetSet utility to select one of nine ringing tones. To change the ringer tone: 1 Verify that your computer has a sound card and speaker. -
Page 53: Speed Dials
Speed Dials This section describes the types of speed dials — personal speed dials and system-wide speed dials, plus the special case for NBX Business Telephones, called One-Touch speed dials. It also describes how you can print a list of speed dials and a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers. -
Page 54: System-Wide Speed Dials
6: P HAPTER ERSONALIZING To use a personal speed dial: 1 Pick up the handset or, if you are using an NBX Business telephone, you can press the Speaker button. 2 Press the Feature button plus the 3-digit personal speed dial code for the number you want to call, or scroll to Personal Speed Dials on the display panel, press Slct, scroll to the number that you want to dial, and press Slct again. -
Page 55: Special Case: One-Touch Speed Dials
Special Case: (NBX Business Telephones only) In most circumstances, your One-Touch administrator designates the bottom 3 of the 12 Access buttons at the Speed Dials right of your NBX Business Telephone (item 7 in extension lines to manage incoming and outgoing telephone calls. Any of the remaining 9 buttons that the administrator has not mapped to a feature or system-wide speed dial is available for a One-Touch speed dial. -
Page 56: Printing Speed Dial Lists
6: P HAPTER ERSONALIZING Printing You may find it useful to have a paper list of personal or system speed Speed Dial Lists dials. To print a list of speed dials: 1 Log in to NBX NetSet > Speed Dials > Personal or System-wide. 2 Click 3 A list appears with all of the personal or system-wide speed dial numbers that are allocated to your telephone. -
Page 57: Off-Site Notification
Off-Site When you enable off-site notification, the NBX Messaging system notifies Notification you that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the Off-Site Notification screen. -
Page 58: Additional Notes
6: P HAPTER ERSONALIZING ■ If you delete the e-mail notice with its attached WAV file after you listen to the message, you delete only the copy. The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages. - Page 59 Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt. See the definitions as well “Resetting the Off-Site Notification If you specify EMail for the first attempt: ■ Attempt Method EMail...
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Page 60: Do Not Disturb
6: P HAPTER ERSONALIZING Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log off (regardless of whether you listen to or delete messages), you start the off-site notification cycle again. You will be notified about the next message that comes into your voice mailbox. -
Page 61: Preventing Unauthorized Use Of Your Telephone
To enable and disable Do Not Disturb using the feature code: 1 Pick up the handset and press Feature + 446. 2 Hang up. Your telephone is now in Do Not Disturb mode. The display panel on an NBX Telephone shows DO NOT DISTURB. 3 To disable Do Not Disturb mode, repeat steps 1 and 2. -
Page 62: Call Permissions
6: P HAPTER ERSONALIZING Call Permissions Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone. The administrator can configure these permissions to change depending on the time of day. For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours. -
Page 63: Palm Integration
Palm Integration (NBX 2102-IR Telephone only) — The infrared port on the front edge of the NBX Model 2102-IR Business Telephone receives infrared signals from a hand-held device running the Palm operating system. You can use your hand-held device to call numbers in its directory and to perform standard NBX Business Telephone operations, such as Forward, Redial, and Transfer. -
Page 64: Ending Calls When Using A Headset
If you plan to not use the headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone. -
Page 65: Getting More From Your Telephone System
ETTING ELEPHONE This chapter covers these topics: Listening to Your Messages in Your E-mail or Browser ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Hunt Groups and Calling Groups ■ Call Park ■ Paging ■ Dialing a Call to a Remote Office ■... -
Page 66: Listening To Your Messages In Your E-Mail Or Browser
7: G HAPTER ETTING ORE FROM Listening to Your You can listen to your voice mail from any computer that allows you to Messages in Your access your e-mail. Your e-mail software application must be IMAP-4 E-mail or Browser compliant, for instance, Microsoft Outlook. If you configure your first off-site notification method to send you an e-mail message when you have voice messages, the NBX system sends each voice mail message as an attachment to an e-mail message. -
Page 67: Calling Line Identity Restriction (Clir)
Calling Line Identity On NBX systems that are configured using T1 lines configured as D1, you Restriction (CLIR) may need to or choose to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call. This feature is called Calling Line Identity Restriction, or CLIR. -
Page 68: Call Pickup
7: G HAPTER ETTING ORE FROM Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user’s telephone. -
Page 69: Hunt Groups And Calling Groups
Hunt Groups and Your administrator can establish informal “call centers” so that incoming Calling Groups calls can be directed to several telephones. Calls that come in to your telephone through your extension go to the call coverage point that you have set up. - Page 70 7: G HAPTER ETTING ORE FROM Hunt groups can be static or dynamic: ■ ■ To log in to a dynamic hunt group using your NBX Telephone: 1 Pick up the handset. 2 Press the Feature button followed by the hunt group number that is assigned by your administrator.
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Page 71: Calling Groups
To log out of a dynamic hunt group using the NBX NetSet utility, log in to NBX NetSet > User Information > Hunt Groups. Select the number of the hunt group that you want to log out of. In the Password text box, type the hunt group password. -
Page 72: Call Park
7: G HAPTER ETTING ORE FROM Call Park Use Call Park to place a call in a “holding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging feature, the external paging feature, or both, to announce the call. -
Page 73: Paging
b From an NBX Basic Telephone, press the hook switch. When you hear To retrieve a parked call: 1 Pick up the handset of any telephone on the system. 2 Dial the Call Park extension that was assigned to the call. Paging Depending on your location and equipment, you can broadcast a message in one of three ways, as described in... -
Page 74: Using Site Codes
7: G HAPTER ETTING ORE FROM In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site. -
Page 75: Bridged Extensions
Bridged Extensions With a bridged extension, buttons and status lights on one telephone (the primary telephone) are associated with buttons and status lights on another telephone (the secondary telephone). On the primary telephone, you can perform all operations (such as dialing telephone calls, placing calls on hold, forwarding calls, and so on). -
Page 76: Delayed Ringing
7: G HAPTER ETTING ORE FROM Delayed Ringing (NBX Business Telephone only) The Delayed Ringing feature keeps your NBX Business Telephone from audibly ringing until the caller has heard a specified number of rings (typically, 4). During the first “silent” rings, the line's status light flashes. -
Page 77: Pulse Dialing
Pulse Dialing In some locations, analog telephone users must dial telephone calls using pulse dialing instead of tone dialing (also called Dual Tone Multi Frequency, or DTMF, dialing). Your administrator configures Analog Line Card ports for pulse dialing. Examples: ■ ■... -
Page 78: Additional Applications
7: G HAPTER ETTING ORE FROM Additional These software applications are available on the NBX Resource Pack CD: Applications ■ ■ ■ ■ ■ ■ ■ ■ ■ * Tested with Window XP Home Edition and Windows XP Professional Edition. ELEPHONE YSTEM NBX Call Reports *... -
Page 79: Attendant Consoles
TTENDANT The NBX Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high number of telephone calls or who make frequent calls to the same telephone numbers. -
Page 80: Nbx 1105 Attendant Console
8: A HAPTER TTENDANT ONSOLES NBX 1105 The NBX 1105 Attendant Console has 50 Access buttons and five Attendant Console preprogrammed buttons. Each of the Access buttons can handle two assignments, for total functionality of 100 buttons. The buttons support most of the same functions as the 12 Access buttons on the NBX Business Telephone. - Page 81 Attendant Console Figure 8 1 Access buttons with LEDs — An indicator light next to each button shows whether the line is available or in use and which assigned features are enabled. For details of button status, see 2 Labels —You can print labels for your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD.
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Page 82: Attendant Console Labels
8: A HAPTER TTENDANT ONSOLES Attendant Console To use the Attendant Console LabelMaker: Labels 1 Log in to NBX NetSet > Speed Dials. 2 Right click Attendant Console Labels and save the file to your PC. 3 On your PC, open the file and edit the label template by clicking on the square that you want to edit. -
Page 83: Complement Attendant Software
Complement On your personal computer, the Complement Attendant Software Attendant displays your telephone directory in a series of tabs. Each tab sorts the Software directory by a different type of information, for example, by last name, by department, or by extension. When you answer a call using the Complement Attendant Software, you can select a user from the directory and transfer the call to that user. -
Page 84: Managing Calls
8: A HAPTER TTENDANT ONSOLES Table 15 keyboard shortcuts to functions on the Action menu. Table 15 Attendant Software Buttons and Keyboard Shortcuts Button Answer Dial Park UnPark Release Hold UnHold Transfer Complete Transfer Completes the transfer of a call. Cancel Transfer Conference Complete... -
Page 85: Telephone Installation , Maintenance , And
This chapter covers these topics: ■ ■ ■ ■ ■ ■ Connecting the The underside of an NBX Telephone is shown in Telephone Figure 9 Underside of the NBX Telephone For an NBX Telephone with a model number (found on the label) that ends in PE, see the packing sheet that came with your telephone. -
Page 86: Attaching And Adjusting The Support Bracket
A: T PPENDIX ELEPHONE NSTALLATION The underside of the NBX Telephone includes: 1 Handset cord (connects to the handset) 2 Computer cable (optionally connects to your desktop computer) 3 Ethernet cable (to the LAN jack) 4 Power cord (to an electrical power source) 5 Strain relief tab that prevents the power cord from becoming disconnected 6 Tabs for the mounting bracket... -
Page 87: Wall-Mount Position
Security Wall-Mount For how to order the optional security wall-mount bracket for NBX Bracket Telephones, consult your 3Com NBX Voice-Authorized Partner. Read and follow the instructions that come with the bracket. Attaching and Adjusting the Support Bracket shows the NBX Telephone in the wall-mount position. -
Page 88: Moving Your Telephone
A: T PPENDIX ELEPHONE NSTALLATION Moving Your All NBX Telephones have the Automatic Telephone Relocation feature. Telephone Each telephone has a unique “address.” You can move your telephone to another location, connect it to any Ethernet jack on the LAN, and still maintain all of your personalized features, speed dials, and extension number. -
Page 89: Troubleshooting Problems
Troubleshooting Table 16 Problems likely solutions. Where possible, each solution refers to the section in this guide where you can find detailed information. Table 16 Possible Problems Possible Problem My telephone has no dial tone and the display panel is blank. My telephone has “locked up.”... - Page 90 A: T PPENDIX ELEPHONE NSTALLATION Table 16 Possible Problems (continued) Possible Problem I am unable to log in to the NBX NetSet utility. My telephone is not forwarding my incoming calls to my voice mailbox. On my NBX Business Telephone, I added a One-Touch speed dial, but the telephone does not dial that number.
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Page 91: Index
NDEX Access buttons Attendant Console 80, 81 Basic Telephone 23 Business Telephone 17 account codes and billing codes 66 Acrobat Reader 56, 81 administrator 8 Adobe software 56, 81 All Ports Busy message 89 analog telephones on an NBX system 11 announcements, broadcasting 73 answering calls 40 applying your call permissions to another... - Page 92 NDEX delayed ringing 76 dial tone 89 on analog telephones 7 dialing calls 42 redial 43 release with headset 63 switching from pulse to tone 77 direct mail transfer 47 button on Attendant Console 81 button on Business Telephone 19 directed call pickup 68 display panel call logs, user directory, and speed dial lists 41...
- Page 93 LabelMakers for NBX telephones 56 for the Attendant Console 81 problems with printing 90 length of voice messages 26 lights, status 20 listening to messages from an analog telephone 28 from an NBX telephone 28 from remote telephones 29 lists modifying personal voice mail group lists 35 personal voice mail group lists 34 locking your telephone 61...
- Page 94 NDEX phantom mailboxes 38 picking up calls 68 position, wall-mount bracket 87 printing speed dial lists 56 private messages 36 problems, solving 85 Program button, Business Telephone 17 programmable Access buttons Attendant Console 81 Basic Telephone 23 Business Telephone 17, 19 public address system 73 pulse dialing 77 Quick Reference Guides 14...
- Page 95 voice mail accessing through e-mail 37 changing your password 26 components 25 creating messages 33 forwarding 31 group mailboxes 38 indicators 28 initializing 11 listening remotely 29 listening to messages 28 maximum message length 26 message indicators 28 Message Waiting Indicator Access button 38 password security tips 27 personal group lists, creating and modifying 35 private messages 36...
- Page 96 NDEX...
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