Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual page 4

Removing an expansion unit . . . . . . . .
Installing an expansion unit . . . . . . . .
Removing an SSD expansion card. . . . . .
Installing an SSD expansion card . . . . . .
Removing a solid state drive . . . . . . . . 101
Installing a solid state drive . . . . . . . . 102
Removing a DIMM - BladeCenter HX5 . . . . 103
Installing a DIMM - BladeCenter HX5. . . . . 104
Removing a DIMM - IBM MAX5 expansion
blade . . . . . . . . . . . . . . . . . 107
Installing a DIMM - IBM MAX5 . . . . . . . 108
Removing a hypervisor key . . . . . . . . 112
Installing a hypervisor key . . . . . . . . . 115
Removing an I/O expansion card . . . . . . 119
Installing an I/O expansion card . . . . . . . 121
Removing the control panel . . . . . . . . 124
Installing the control panel . . . . . . . . . 126
Removing and replacing field replaceable units . . 130
Removing a microprocessor and heat sink . . 130
Installing a microprocessor and heat sink . . . 134
Removing the system-board assembly -
BladeCenter HX5 . . . . . . . . . . . . 140
Installing the system-board assembly -
BladeCenter HX5 . . . . . . . . . . . . 142
Chapter 5. Diagnostics . . . . . . . . 145
Service bulletins . . . . . . . . . . . . . . 145
Checkout procedure . . . . . . . . . . . . . 145
Diagnostic tools overview . . . . . . . . . . . 146
Event logs . . . . . . . . . . . . . . . . . 147
Viewing event logs through the Setup
utility . . . . . . . . . . . . . . . . . 148
Viewing event logs without restarting the
blade server . . . . . . . . . . . . . . 148
POST error codes . . . . . . . . . . . . 149
IMM error codes in AMM . . . . . . . . . 162
Light path diagnostics . . . . . . . . . . . . 202
Viewing the light path diagnostics LEDs . . . 203
Light path diagnostics LEDs . . . . . . . . 207
Light path diagnostics LEDs - IBM MAX5 . . . 209
IBM Dynamic System Analysis . . . . . . . . . 211
DSA editions . . . . . . . . . . . . . . 212
Running DSA Preboot . . . . . . . . . . 212
Diagnostic text messages . . . . . . . . . 212
DSA messages . . . . . . . . . . . . . 213
Microprocessor test . . . . . . . . . . . 213
Memory tests . . . . . . . . . . . . . . 216
2
IMM I C test . . . . . . . . . . . . . . 219
Optical drive (CD or DVD) test . . . . . . . 244
Hard disk drive test
Ethernet controller test . . . . . . . . . . 250
ii
BladeCenter HX5 Blade ServerProblem Determination and Service Guide
. . . . . . . . . . . 249
96 Troubleshooting tables . . . . . . . . . . . . 253
97 General problems . . . . . . . . . . . . 254
98 Chassis problems . . . . . . . . . . . . 254
99 Storage drive problems . . . . . . . . . . 254
Intermittent problems . . . . . . . . . . . 255
Keyboard or mouse problems . . . . . . . 256
Memory problems . . . . . . . . . . . . 257
Monitor or video problems . . . . . . . . . 258
Network connection problems . . . . . . . 259
Operating system problems . . . . . . . . 260
Optional-device problems . . . . . . . . . 260
Power error messages . . . . . . . . . . 261
Power problems . . . . . . . . . . . . . 265
Removable-media drive problems . . . . . . 267
ServerGuide problems . . . . . . . . . . 268
Service processor problems . . . . . . . . 269
Solving shared BladeCenter resource
problems . . . . . . . . . . . . . . . 269
Software problems . . . . . . . . . . . . 273
Universal Serial Bus (USB) port problems . . . 273
Solving undetermined problems . . . . . . . . 274
Appendix A. Getting help and
technical assistance . . . . . . . . . . 277
Before you call . . . . . . . . . . . . . . . 277
Using the documentation . . . . . . . . . . . 278
Getting help and information from the World Wide
Web . . . . . . . . . . . . . . . . . . . 278
How to send DSA data to IBM . . . . . . . . . 278
Creating a personalized support web page . . . . 278
Software service and support . . . . . . . . . 278
Hardware service and support . . . . . . . . . 279
IBM Taiwan product service . . . . . . . . . . 279
Appendix B. Notices. . . . . . . . . . 281
Trademarks . . . . . . . . . . . . . . . . 281
Important notes . . . . . . . . . . . . . . . 282
Particulate contamination . . . . . . . . . . . 282
Documentation format . . . . . . . . . . . . 283
Telecommunication regulatory statement . . . . . 284
Electronic emission notices . . . . . . . . . . 284
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . . . 284
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . . 284
Avis de conformité à la réglementation
d'Industrie Canada . . . . . . . . . . . . 284
Australia and New Zealand Class A
statement . . . . . . . . . . . . . . . 284
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . . 284
Germany Class A statement . . . . . . . . 285