Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual page 196

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Type Error Message
Error FW/BIOS, firmware progress
(Firmware Error) no system memory
Error
FW/BIOS, firmware progress
(Firmware Error) no usable system
memory
180
BladeCenter HX5 Blade ServerProblem Determination and Service Guide
Action
1. Make sure that the server contains the correct number of
DIMMs of the correct DIMM type, in the correct order (see
"Installing a DIMM - BladeCenter HX5" on page 104 for
the correct order to install DIMMs).
2. Reseat the DIMMs (see "Removing a DIMM - BladeCenter
HX5" on page 103 and "Installing a DIMM - BladeCenter
HX5" on page 104).
3. Install DIMMs in the correct order (see "Installing a DIMM -
BladeCenter HX5" on page 104).
4. Replace any DIMMs not of the same type as the other
DIMMs installed (see "Removing a DIMM - BladeCenter
HX5" on page 103 and "Installing a DIMM - BladeCenter
HX5" on page 104). For information about supported
DIMM types, see http://www.ibm.com/ servers/eserver/
serverproven/compat/us/.
5. Replace any failed DIMMs (see "Removing a DIMM -
BladeCenter HX5" on page 103 and "Installing a DIMM -
BladeCenter HX5" on page 104).
6. Restart the blade server four times, using either the power
button on the front of the blade server or the advanced
management module web interface.
7. Remove the battery and reinstall the battery to clear
CMOS memory and NVRAM. The real time clock will also
be reset. See "Removing the battery" on page 76 and
"Installing the battery" on page 77.
1. Make sure that the server contains the correct number of
DIMMs, in the correct order (see "Installing a DIMM -
BladeCenter HX5" on page 104).
2. Reseat the DIMMs (see "Removing a DIMM - BladeCenter
HX5" on page 103 and "Installing a DIMM - BladeCenter
HX5" on page 104).
3. Install DIMMs in the correct order (see "Installing a DIMM -
BladeCenter HX5" on page 104).
4. Restart the blade server four times, using either the power
button on the front of the blade server or the advanced
management module web interface.
5. Remove the battery and reinstall the battery to clear
CMOS memory and NVRAM. The real time clock will also
be reset.