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Symptom
TheServerGuide Setup and
Installation CD will not start.
The ServerGuide program will
not start the operating-system
CD.
Service processor problems
Use this information to diagnose and resolve service processor problems for the blade server.
IBM continually updates the support website with tips and techniques that you can use to resolve any
problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support
search website at http://www.ibm.com to see if any service bulletins have been generated. In the Search
field, enter the following terms: 7872, retain tip, and service processor.
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The management module
reports a general monitor
failure.
Solving shared BladeCenter resource problems
Use this information to diagnose and resolve shared BladeCenter resource issues.
Problems with BladeCenter shared resources might appear to be in the blade server. The following sections
provide procedures to help you isolate blade server problems from shared BladeCenter resource problems. If
the problem is thought to be with a shared resource, see the BladeCenter component documentation for
additional information. If the problem cannot be solved, see "Solving undetermined problems" on page 274.
To check the general function of shared BladeCenter resources, complete the following tasks:
• Make sure that:
– The BladeCenter unit has the required power modules and is connected to a working power source.
– Power management has been correctly set for your BladeCenter unit configuration.
• Determine whether the problem is being experienced with more than one blade server. Perform a test of
the function on a known-good blade server.
• Try the blade server in a different blade server bay.
• Try a known-good blade server in the blade server bay.
Action
• Make sure that the CD drive is associated with the blade server that you are
configuring.
• Make sure that the blade server supports the ServerGuide program and has a
bootable CD (or DVD) drive.
• If the startup (boot) sequence settings have been changed, make sure that the CD
drive is first in the startup sequence.
Make sure that the operating-system CD is supported by the ServerGuide program.
See theServerGuide Setup and Installation CD label for a list of supported operating-
system versions.
Action
Disconnect the BladeCenter chassis from all electrical sources, wait for 30 seconds,
reconnect the BladeCenter chassis to the electrical sources, and restart the blade
server. If the problem remains, see "Solving undetermined problems" on page 274.
.
269
Chapter 5
Diagnostics
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