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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Type
Error Message
Error
Interconnect 5 (SideScale Card)
configuration error
Error
Interconnect 5 (Unknown Scale ID)
configuration error
Error Code: 0x806F012B
188
BladeCenter HX5 Blade ServerProblem Determination and Service Guide
Action
1. Reseat the scalable blade complex (see "Removing the
blade server from the BladeCenter chassis" on page 66
and "Installing a blade server in a BladeCenter chassis" on
page 67).
2. Reseat the scalability expansion card (see "Removing the
2-node scalability card" on page 83 and "Installing the 2-
node Scalability card" on page 85, or "Removing the 1-
node speed burst card" on page 81 and "Installing the 1-
node speed burst card" on page 82).
3. Update the firmware for the blade server (see "Updating
firmware and device drivers" on page 30).
4. Replace the scalability expansion card (see "Removing the
2-node scalability card" on page 83 and "Installing the 2-
node Scalability card" on page 85, or "Removing the 1-
node speed burst card" on page 81 and "Installing the 1-
node speed burst card" on page 82).
5. (Trained service technician only) Replace the system-
board assembly (see "Removing the system-board
assembly - BladeCenter HX5" on page 140 and "Installing
the system-board assembly - BladeCenter HX5" on page
142).
1. Reseat the scalable blade complex (see "Removing the
blade server from the BladeCenter chassis" on page 66
and "Installing a blade server in a BladeCenter chassis" on
page 67).
2. Reseat the scalability expansion card (see "Removing the
2-node scalability card" on page 83 and "Installing the 2-
node Scalability card" on page 85, or "Removing the 1-
node speed burst card" on page 81 and "Installing the 1-
node speed burst card" on page 82).
3. Attempt to create the hardware partition again (see
"Working with a scalable blade complex" on page 16).
4. Update the firmware for the blade server (see "Updating
firmware and device drivers" on page 30).
5. Replace the scalability expansion card (see "Removing the
2-node scalability card" on page 83 and "Installing the 2-
node Scalability card" on page 85, or "Removing the 1-
node speed burst card" on page 81 and "Installing the 1-
node speed burst card" on page 82).
6. (Trained service technician only) Replace the system-
board assembly (see "Removing the system-board
assembly - BladeCenter HX5" on page 140 and "Installing
the system-board assembly - BladeCenter HX5" on page
142).
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