Using The Documentation; Getting Help And Information From The World Wide Web; How To Send Dsa Data To Ibm; Creating A Personalized Support Web Page - Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available in the
documentation that comes with the product. That documentation can include printed documents, online
documents, readme files, and help files.
See the troubleshooting information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where
you can get the latest technical information and download device drivers and updates. To access these
pages, go to http://www.ibm.com/supportportal.

Getting help and information from the World Wide Web

Up-to-date information about IBM products and support is available on the World Wide Web.
On the World Wide Web, up-to-date information about IBM systems, optional devices, services, and support
is available at http://www.ibm.com/supportportal. IBM System x information is at http://www.ibm.com/
systems/x. IBM BladeCenter information is at http://www.ibm.com/systems/bladecenter. IBM IntelliStation
information is at http://www.ibm.com/systems/intellistation.

How to send DSA data to IBM

Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.
Before you send diagnostic data to IBM, read the terms of use at http://www.ibm.com/de/support/ecurep/
terms.html.
You can use any of the following methods to send diagnostic data to IBM:
• Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html
• Standard upload with the system serial number: http://www.ecurep.ibm.com/app/upload_hw
• Secure upload: http://www.ibm.com/de/support/ecurep/send_http.html#secure
• Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hw

Creating a personalized support web page

You can create a personalized support web page by identifying IBM products that are of interest to you.
To create a personalized support web page, go to http://www.ibm.com/support/mynotifications. From this
personalized page, you can subscribe to weekly email notifications about new technical documents, search
for information and downloads, and access various administrative services.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with your IBM products.
For information about which products are supported by Support Line in your country or region, see http://
www.ibm.com/services/supline/products.
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BladeCenter HX5 Blade ServerProblem Determination and Service Guide