Lenovo BladeCenter HX5 7873 Problem Determination And Service Manual page 186

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See "Parts listing - BladeCenter HX5" on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Type Error Message
Error Processor X, interconnect (CPU X Int
Link) critical [Note: X=1-2]
Error Interconnect X, connector (Ext QPI
Link X) critical [Note: X=1-4]
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BladeCenter HX5 Blade ServerProblem Determination and Service Guide
Action
1. Remove the blade server and ensure the processors are
installed correctly (see "Installing a microprocessor and
heat sink" on page 134).
2. Verify that the system is running the latest UEFI firmware
(see "Updating firmware and device drivers" on page 30).
3. Verify that the scalability card is installed correctly (see
"Removing the 2-node scalability card" on page 83 and
"Installing the 2-node Scalability card" on page 85, or see
"Removing the 1-node speed burst card" on page 81 and
"Installing the 1-node speed burst card" on page 82).
4. Run the Setup utility (see "Using the Setup utility" on page
20).
a. Make sure that both processors are displayed by the
system.
b. Load the default settings.
c. Go to the System Settings menu and make sure the
processor is enabled.
5. (Trained service technician only) Replace the processor
(see "Removing a microprocessor and heat sink" on page
130 and "Installing a microprocessor and heat sink" on
page 134).
6. Replace the scalability card (see "Removing the 2-node
scalability card" on page 83 and "Installing the 2-node
Scalability card" on page 85, or see "Removing the 1-
node speed burst card" on page 81 and "Installing the 1-
node speed burst card" on page 82).
7. (Trained service technician only) Replace the system-
board assembly (see "Removing the system-board
assembly - BladeCenter HX5" on page 140 and "Installing
the system-board assembly - BladeCenter HX5" on page
142).
1. Remove the blade server and ensure the processors are
installed correctly (see "Installing a microprocessor and
heat sink" on page 134).
2. Verify that the system is running the latest UEFI firmware
(see "Updating firmware and device drivers" on page 30).
3. Verify that the scalability card is installed correctly (see
"Removing the 2-node scalability card" on page 83 and
"Installing the 2-node Scalability card" on page 85, or see
"Removing the 1-node speed burst card" on page 81 and
"Installing the 1-node speed burst card" on page 82).
4. Run the Setup utility (see "Using the Setup utility" on page
20).
a. Make sure that both processors are displayed by the
system.