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If the blade server is incorrectly configured, a system function can fail to work when you enable it; if
you make an incorrect change to the blade server configuration, a system function that has been
enabled can stop working.
a.
Make sure that all installed hardware and software are supported.See http://www.ibm.
com/systems/info/x86servers/serverproven/compat/us to verify that the blade server supports
the installed operating system, optional devices, and software levels. If any hardware or
software component is not supported, uninstall it to determine whether it is causing the
problem. You must remove nonsupported hardware before you contact IBM or an approved
warranty service provider for support.
b.
Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the blade server, reconnecting
cables, reseating adapters, and turning the blade server back on. For information about
performing the checkout procedure, see "Checkout procedure" on page 145. For information
about configuring the blade server, see Chapter 2 "Configuring the blade server" on page 19.
Step 6.
See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or IBM software or devices, go to http://www.ibm.com/
supportportal.
Step 7.
Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
To search for troubleshooting procedures and RETAIN tips, go to http://www.ibm.com/
supportportal.
Step 8.
Use the troubleshooting tables.
See "Troubleshooting tables" on page 253 to find a solution to a problem that has identifiable
symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the
most obvious symptom. If that procedure does not diagnose the problem, use the procedure for
another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider for assistance with
additional problem determination and possible hardware replacement. To open an online service
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