Returning Systems To The Trdi Factory - Teledyne WORKHORSE Operation Manual

WorkHorse H-ADCP Operation Manual

Returning Systems to the TRDI Factory

When shipping the system to TRDI from either inside or outside the United States, the following instruc-
tions will help ensure the H-ADCP arrives with the minimum possible delay. Any deviation from these
instructions increases the potential for delay.
Step 1 - Request a Return Material Authorization
To obtain a Return Material Authorization (RMA) number and shipping instructions for the return of
your instrument, do one of the following:
•
Open the RMA using the web link:
•
Contact Customer Service Administration at
• Call +1 (858) 842-2700
When requesting a RMA number, please give us the following information:
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What issue(s) need to be corrected
•
Name of the Field Service Engineer that knows about the issue
•
When you need the instrument returned
TRDI's Customer Service will then respond with the RMA number for the shipment. Please include this
number on all packages and correspondence.
Step 2 – Provide a MSDS as necessary
Please provide a Material Safety Data Sheet (MSDS) if the system/transducer is painted with antifouling
paint.
Step 3 - Ship via air freight, prepaid
Urgent Shipments should be shipped direct to TRDI via overnight or priority air services. Do not send
urgent airfreight as part of a consolidated shipment. If you ship consolidated, it will cost less, but may lose
up to three days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo shipment to save money. In addi-
tion, some truck lines may offer equivalent delivery service at a lower cost, depending on the distance to
San Diego.
Mark the Package(s)
To: Teledyne RD Instruments, Inc. (RMA Number)
14020 Stowe Drive
Poway, California 92064
Airport of Destination = San Diego
Notify Paxton, Shreve and Hayes
Phone: +1 (619) 232-8941
Fax: +1 (619) 232-8976
http://adcp.com/support/sendadcp.aspx
rdicsadmin@teledyne.com
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
May 2015
Page 101