Polycom RealPresence Group Series Manual
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Polycom RealPresence Group Series Manual

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Polycom Documentation
Copyright © 2020, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

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  • Page 1 Polycom Documentation Copyright © 2020, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc...

  • Page 2: Table Of Contents

    Polycom Partner and Solution Resources........
  • Page 3 Download and Install Polycom People+Content Technology... . 22 Share Content using Polycom People+Content IP ....22 Stop Sharing Content with Polycom People+Content IP.

  • Page 4: Copyright And Trademark

    Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
  • Page 5 Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocumentationFeedback@polycom.com. Polycom Support Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

  • Page 6: Before You Begin

    Before You Begin This guide is for users who want to perform basic to intermediate tasks on the Polycom® RealPresence® Group Series system. Please read the RealPresence Group Series documentation before you operate the system. The following related documents for RealPresence Group Series systems are available at...

  • Page 7: The Polycom Community

    To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 8: Getting Started With Polycom Realpresence Group Series

    Polycom Reseller for assistance. RealPresence Group System Power RealPresence Group Series systems have a power proximity sensor instead of a physical power button. Instead of pressing an actual button that moves to power on the system, you can touch the proximity sensor , or touch near it, on the front of the system.

  • Page 9: System Health Check

    Touch and hold the power sensor on the front of the system. Press and hold on the remote control. The indicator light changes color and blinks when the system is shutting down. Related Topics RealPresence Group System Power Printed from Polycom, Inc. (http://documents.polycom.com) Page 9...

  • Page 10: Using The Touch User Interface

    Using the Touch User Interface RealPresence Group Series systems have touch capabilities that let you control the system, VisualBoard application, or manage Skype for Business remote desktop content when connected to touch-capable monitors. This interface works with your system remote control and by touch.

  • Page 11: New Meetings

    LDAP group members and up to 200 global contacts stored by the presence service. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.

  • Page 12: Calling Favorites

    2 Tap Click to Search to enter the name of the contact. 3 Scroll through the directory entries to locate the desired contact. 4 Select the contact for Calling and Info options. 5 Tap Audio Call or Video Call. Related Topics New Meetings Printed from Polycom, Inc. (http://documents.polycom.com) Page 12...

  • Page 13: Calling

    Tap and hold # to display @ for IP dialing. 4 Tap Call. Related Topics Calling Accept a Call Unless your system is configured to answer calls automatically, answer the call manually. Procedure • Tap Accept. Printed from Polycom, Inc. (http://documents.polycom.com) Page 13...

  • Page 14: Decline A Call

    You cannot forward calls from the RealPresence Group Series system to another system or the Skype for Business client. You can only receive and respond to calls forwarded to the system.

  • Page 15: Managing Multiple Calls

    Calling Answer a Call While in a Meeting You can answer an incoming call during a meeting using the RealPresence Touch device, when the device is paired to a RealPresence Group Series system registered to Skype for Business. Procedure •...

  • Page 16: Joining Meetings From The Calendar With Touch User Interface

    IP address, or SIP address. 4 Tap a contact or tap next to a number to add the participant to the Invitees list. 5 Continue adding participants until the Invitees list is complete. 6 Tap Start Meeting. Printed from Polycom, Inc. (http://documents.polycom.com) Page 16...

  • Page 17: Add Participants To A Skype For Business Meeting

    Joining Meetings from the Calendar with Touch User Interface Ignore an Incoming Call while in a Meeting When you receive an incoming call during an active meeting, you can choose to ignore the incoming call instead of answering the call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 17...

  • Page 18: View A Scheduled Meeting

    2 Tap Join. Related Topics Joining Meetings from the Calendar with Touch User Interface Hang Up a Participant in a Skype Meeting You can hang up an individual participant in a Skype meeting. Printed from Polycom, Inc. (http://documents.polycom.com) Page 18...
  • Page 19 Procedure • From the active call screen, under People, select the participant that you want to hang up, then Related Topics Joining Meetings from the Calendar with Touch User Interface Printed from Polycom, Inc. (http://documents.polycom.com) Page 19...

  • Page 20: Sharing Content

    Content sent from the Polycom® People+Content™ IP application, which is installed on a computer connected to the RealPresence Group Series system • Content from a DVD or DVR player connected directly to a RealPresence Group Series system • Content from the Polycom® VisualBoard™ application •...

  • Page 21: Control Shared Skype For Business Content

    Your computer resolution can be set to anything, but the application scales images to 1024x768 or 1280x720. Note For a computer connected directly to the RealPresence Group Series system, Polycom recommends using the Send Computer button or Content button instead of People +Content IP.

  • Page 22: Download And Install Polycom People+Content Technology

    Note If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People+Content IP application launches automatically.

  • Page 23: Stop Sharing Content With Polycom People+Content Ip

    Stop Sharing Content with Polycom People+Content IP You can stop sharing content, and allow others to share content or just continue the call. Procedure • Under People+Content IP, tap Stop. The content from the connected computer is no longer showing.

  • Page 24: Settings

    Set Auto Answer Point-to-Point Calls to Yes. Related Topics Settings Audio Adjustments You can control several audio settings on the system, including adjusting the volume, adding a headset, and muting the microphone. Related Topics Settings Printed from Polycom, Inc. (http://documents.polycom.com) Page 24...

  • Page 25: Mute The Microphone

    Unmute to resume audio. Related Topics Audio Adjustments Adjust the Volume You can raise or lower the volume while in a call. Changing the volume only affects the level of sound you hear on your system. Printed from Polycom, Inc. (http://documents.polycom.com) Page 25...

  • Page 26: Generate Touch Tones

    If your administrator has enabled user access to User Settings, you can choose whether to have video display on the web. Note that if this setting is turned on, an administrator can view the video images from meetings using the RealPresence Group Series web interface. Procedure 1 From the Home screen, tap Settings >...

  • Page 27: Change The Video Layout

    You can only mute your video. Procedure 1 During a call, tap and select Start Video. 2 Preview your video stream and select Start Video. Your video stream starts streaming to the other call participants. Printed from Polycom, Inc. (http://documents.polycom.com) Page 27...

  • Page 28: Accept Or Decline A Video Stream Request

    When you stop the video, a video pause icon is displayed. Related Topics Video Adjustments Start Sending Video If your near-end site video is currently not displayed, you can choose to display your video to others in a conference call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 28...

  • Page 29: Cameras

    Using previously stored camera presets, you can quickly move the camera to a desired position. Procedure 1 On any screen, tap > Camera Presets. 2 Tap and hold one of the camera positions to select the preset. Printed from Polycom, Inc. (http://documents.polycom.com) Page 29...

  • Page 30: View Camera Presets

    You can view stored camera positions on the RealPresence Touch device. Icons for preset positions 0-9 are shown on the screen. The default position is 0. Procedure 1 On any screen, tap 2 Tap Camera Presets. Related Topics Cameras Printed from Polycom, Inc. (http://documents.polycom.com) Page 30...

  • Page 31: Troubleshooting

    Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 32: Locate Diagnostics Information

    Active Alerts. 2 For more details, select More Information. Related Topics System Information Locate the System Serial Number You can view the system's 14-digit serial number on the local interface of the system. Printed from Polycom, Inc. (http://documents.polycom.com) Page 32...

  • Page 33: Locate The Software Version

    Quick Access menu, then tap Settings > System Information > Status > Active Alerts for messages generated by your system. Related Topics System Information Locate the LAN Status You can view the LAN status on the local interface. Printed from Polycom, Inc. (http://documents.polycom.com) Page 33...

  • Page 34: View The Status Of The Eagleeye Director Ii Camera System

    View the Status of the EagleEye Director II Camera System You can view the status of the camera system to help with troubleshooting camera issues. Procedure • Navigate to Settings > System Information > Status. Related Topics Troubleshooting Printed from Polycom, Inc. (http://documents.polycom.com) Page 34...

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