Display Call Statistics - Polycom RealPresence Immersive Studio Administrator's Manual

Diagnostic Screen
Call Statistics
System Status
Download Logs
System Log Settings
Restart System
Sessions

Display Call Statistics

You might need to view call statistics on the system local interface to do some troubleshooting for users.
You can only view call statistics during a call.
Procedure
» Go to Diagnostics > System > Call Statistics.
Displays information about the call in progress.
• Streams associated with the participant are displayed beneath the participant information in the
order center, left, and right.
If the system is not in a call, the page displays The System is not currently in a call.
Select More Info to display the following detailed information:
Participant information
◦ Participant Name
◦ Participant Number
Polycom, Inc.
Description
Displays information about the call in progress. To view
more information about a specific stream, navigate to
the desired stream and select More Info. From an
individual stream view you can select Next Stream to
view the next stream in the stream list.
Displays system status information.
Enables you to save system log information for each
codec using separate web UI on each codec.
• Specifies the Log Level to use.
• Enables Remote Logging, H.323 Trace, and
SIP Trace.
• Specifies the Remote Log Server Address.
• Allows you to Send Diagnostics and Usage
Data to Polycom, and get information about
the Polycom Improvement Program.
Instructs the system to restart (system reboot).
Restarting the RealPresence OTX Studio takes four
minutes to complete. The system is not fully functional
until the restart completes. During the restart the
RealPresence Touch unpairs and repairs and the
monitor lifts lower.
View information about everyone logged in to the
RealPresence Immersive Studio system.
Troubleshooting
67