Troubleshooting; Access System Diagnostics; System Diagnostics - Polycom RealPresence Immersive Studio Administrator's Manual

Troubleshooting

Topics:
•

Access System Diagnostics

•

System Diagnostics

• Display Call Statistics
• Display System Status
• Download Logs
• Configure System Log Settings
• Restart the System
• Call Detail Report (CDR)
• View Room Control Devices
Polycom RealPresence Immersive Studio systems provide various screens that enable you to review
information about calls made by the system, review network usage and performance, perform audio and
video tests, and send system messages.
Access System Diagnostics
Read this section to learn how to find diagnostic information in the web interface.
Procedure
1. In your web browser address line, enter the RealPresence ITP system's IP address.
2. Enter the Admin ID as the user name (default is admin ), and enter the Admin Remote Access
Password, if one is set.
3. Click Diagnostics from any page in the web interface.
System Diagnostics
You can find some system information by clicking the System link in the blue bar at the top of the page.
The web interface's Diagnostics page has the following groups of settings in addition to the Send a
Message application:
• System
• Audio and Video Tests
System Diagnostics
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