Enable Calling The Help Desk - Polycom RealPresence Immersive Studio Administrator's Manual

Note: SVC-based conferences are not supported.
Procedure
1. Go to Admin Settings > Network > Dialing Preference.
2. Configure the settings in the following table.
Dialing Options and Preferred Speeds
Setting
Scalable Video Coding Preference
Enable H.239
Call Type Order
Video Dialing Order
Preferred Speed for Placed Calls:
IP Calls
Maximum Speed for Received Calls:
IP Calls

Enable Calling the Help Desk

You can enable a button on the RealPresence Touch device so that users can place an audio-only call to
the help desk.
Procedure
1. In the RealPresence Group Series system web interface, go to Admin Settings> General
Settings > Pairing >RealPresence Touch Home Screen Configuration.
2. Under Configure Home Screen, select Configure Home Screen Options.
3. At Home screen 1 > Button 1, select Call Help Desk.
The Call Help Desk button displays on the RealPresence Touch home screen.
Polycom, Inc.
Description
AVC Only is supported in this release.
Specifies standards-based People+Content data
collaboration. Enable this option if you know that H.
239 is supported by the far sites you will call.
The default value is Video.
Specifies how the system places video calls to
directory entries that have more than one type of
number. It also specifies how the system places
video calls when the call type selection is either
unavailable or set to Auto. If a call attempt does
not connect, the system tries to place the call using
the next call type in the list.
Determines the speed to use for calls from this
system.
If the far-site system does not support the selected
speed, the system automatically negotiates a lower
speed.
Enables you to restrict the bandwidth used when
receiving IP calls.
If the far site attempts to call the system at a higher
speed than selected here, the call is renegotiated
at the speed specified in this field.
Call Settings
60