Supported Call Types For Help Desk - Polycom RealPresence Immersive Studio Administrator's Manual

4. Go to Admin Settings > General Settings > My Information > Contact Information.
5. In the Help Desk Number field, enter the audio number or address for the Call Help Desk button.
You cannot edit this field during an active help desk call. For RealPresence OTX Studio systems,
select the POTS/SSTR check box.

Supported Call Types for Help Desk

From a RealPresence Touch device, you can place a call to the help desk using the following call types:
▪ Audio-only SIP
▪ Audio-only H.323
▪ For RealPresence OTX Studio systems: Public Switched Telephone Network (PSTN) number
In the following circumstances, call escalation is rejected and the help desk feature is not supported:
▪ In a Polycom RealPresence Collaboration Server (RMX) SVC conference, you cannot add an audio
call to the conference from a RealPresence Group system.
▪ In a Microsoft CCCP conference, you cannot add a H.323 audio-only call to the conference from a
RealPresence Group system.
Polycom, Inc.
Call Settings
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