Problem Solution - QuickLabel QL-60 User Manual

Problem Solution

Table 12: Problem solution
Transfer ribbon creases
Print image has smears or
voids
Printer does not stop after
transfer ribbon runs out
Printer prints a sequence of
characters instead of the
label format
Printer transports label
media, but transfer ribbon
does not move
Printer only prints each
second label
Vertical white lines in the
print image
QL-30/60 User Guide
Problem
Transfer ribbon deflection
not adjusted
Head locking system not
adjusted
Transfer ribbon too wide
Printhead is dirty
Temperature too high
Unsuitable combination of
labels and transfer ribbon
Thermal printing is chosen
in the software
Printer is in ASCII dump
mode
Transfer ribbon incorrectly
inserted.
Unsuitable combination of
labels and transfer ribbon
Setting of the size in the
software is too large.
Printhead is dirty
Printhead is defective
(failure of heat elements)
Cause
Adjust the transfer ribbon
deflection.
Feed Path of the Transfer
Ribbon" on page 48.
Adjust the head locking
system.
Head Locking System" on
page 44.
Use a transfer ribbon slightly
wider than the width of label.
Clean the printhead.
"Cleaning the Printhead" on
page 51.
Decrease temperature via
software.
Use different type of ribbon.
Change to thermal transfer
printing.
Cancel the ASCII dump
mode.
Check and, if necessary,
correct the transfer ribbon
web and the orientation of
the label side.
Use different type of ribbon.
Change the size in the
software.
Clean the printhead.
"Cleaning the Printhead" on
page 51.
Change the printhead. See
Service Guide.
Fault Correction
Remedy
See "Setting the
See "Setting the
See
See
57