Page 1 ® The Labels You Want When You Need Them. USER GUIDE Congratulations on owning a Kiaro! 50 inkjet color label printer. This User Guide will help you start printing labels, re-load printing supplies, troubleshoot problems, and perform routine maintenance. QuickLabel.com...
Page 3 Kiaro! 50 User Guide Part Number 22834645-EN-E Revision 1.3 8/2016 QuickLabel, An AstroNova™ Division World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: (877) 757-7978 Fax: (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: (877) 757-7310 E-mail: support@QuickLabel.com...
Page 4 If the customer discovers a defect, this defect must be reported promptly to QuickLabel. QuickLabel will, at its option, repair the printer or repair or replace its defective component(s) at no additional charge. A loaner unit is available with our QuickSwap Repair Service, part of our Customer Support Package.
Page 5 QuickLabel Kiaro! printing system. If the customer suspects a defect in a Kiaro! 50 ink cartridge, the customer must notify QuickLabel within the warranty period. Upon return of the ink cartridge to the QuickLabel factory and QuickLabel's verification of the defect, QuickLabel will replace the defective ink cartridge.
Page 6: Obtaining Service
Obtaining Service To obtain warranted service, please contact QuickLabel Technical Support through one of the Factory Sales and Service Centers. Contact Information for Factory Sales and Service QuickLabel USA and World Headquarters 600 East Greenwich Avenue West Warwick, RI 02893 USA...
Page 7 Canada. RoHS2 Compliance The Kiaro! 50 Label Printer does not contain the substances specified within ANNEX II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium,...
Page 8 For more information regarding return and recycling of WEEE products, please contact QuickLabel. Also, this product complies with the “India E-waste Rule 2011" and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for...
Page 9 Battery - For CA, USA only Included battery contains Perchlorate Material ---- special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate for detail. European Union (and EEA) only Contains a preservative to control microbial deterioration. Contains 1,2-benzisothiazol-3(2H)-one. May produce an allergic reaction. Contains less than 30% of components with unknown hazards to the aquatic environment.
Page 10: Declaration Of Conformity
AstroNova, Inc. Nom et adresse du fabricant 600 East Greenwich Avenue Hersteller West Warwick, RI 02893 USA Nome del costruttore Model No. Kiaro! 50 Modele No. Model Nr. Modello No. Description of Products Color Label Printer Description des produits Produktbeschreibungen...
Page 11 Declaration of Conformity Declaration de Conformité Ubereinstimmungserklärung Dichiarazione di Conformità DoC-22834645-D Manufacturer’s name and address AstroNova, Inc. Nom et adresse du fabricant 600 East Greenwich Avenue Hersteller West Warwick, RI 02893 USA Nome del costruttore Model No. Kiaro! 50D Modele No. Model Nr.
Page 13: Table Of Contents
......27 QuickLabel Services ........28 Kiaro! 50 Label Materials .
Page 14 Chapter: 4 Kiaro! 50 Maintenance Utility ..... . 57 About the Maintenance Utility ......57 Printer Information Tab .
Page 15 Label Specifications ........116 Kiaro! 50 User Guide...
Page 16 Contents Kiaro! 50 User Guide...
Page 17: Quick Start
Never place the printer where it will be exposed to rapid changes in temperature, such as in direct sunlight, near an air conditioner, or in a car on a hot day. This could cause a fire or damage to the printer. Kiaro! 50 User Guide...
Page 18: System Requirements
Note: Two types of power cords come with printer. Use the appropriate power cord for the power supply used at the installation site. Keep the shipping box, packing materials, and protectors for future storage or transportation of the printer. If any items are missing or damaged, contact QuickLabel Support. Kiaro! 50 User Guide...
Page 19: Installing The Printer
Caution: When carrying the printer, be sure to hold it at the bottom with both hands so that it does not fall. Remove all pieces of orange tape. Open the ink tank cover. Kiaro! 50 User Guide...
Page 20: Loading Ink Tanks
They may be needed for shipping the printer. Note: Be careful not to stain clothes or the area around the printer with the ink adhered on the protectors. Loading Ink Tanks Take out the ink tank from the plastic bag. Kiaro! 50 User Guide...
Page 21 Note: This step applies only to the Kiaro! 50D ink. If you are using the standard Kiaro! 50, skip this step. Remove the orange protective cap. Hold the ink tank as shown to prevent ink staining your fingers.
Page 22 In addition, ink colors could be mixed, resulting in a printing failure Press on the top of the ink tank until the ink tank clicks. Kiaro! 50 User Guide...
Page 23 Before installing each ink tank, confirm the ink color according to the label. If any one of the ink tanks is not installed, the printer will not print. Be sure to install all ink tanks. Close the ink tank cover. Kiaro! 50 User Guide...
Page 24: Connecting The Power Cord
If the connection terminal of the AC adapter is brought into contact with any metallic part when the power plug is still connected to the power outlet, a fire or an electric shock could result. Kiaro! 50 User Guide...
Page 25: Turning On The Printer And Initial Ink Filling
In such a case, turn off the printer and turn it on again. Initial ink filling will start again. Installing Media for the First Time Ensure the Power LED is lit. If the printer power is off, press the Power key to turn it on. Raise the transport unit lever. Kiaro! 50 User Guide...
Page 26 Caution: When pulling the transport unit out of the printer, hold it firmly with both hands so that it does not fall. When handling the transport unit, be careful not to hit it strongly on a table or the table surface could be damaged. Kiaro! 50 User Guide...
Page 27 Caution: Do not put your hands into the inside of the printer. Failures or physical injury could result. Further, your hands or clothing may get dirty with ink adhered inside of the printer. Open the media set lever. Kiaro! 50 User Guide...
Page 28 Attach the flanges to the media so the media is fed as indicated by the mark on the flange. Push the flanges until they are pressed against the media without clearance. Then insert the roll holder shaft until it clicks. Kiaro! 50 User Guide...
Page 29 If the leading edge contains a partial label, use scissors to cut in the center of the gap as illustrated before the first full label. The arrow indicates the direction of media feed into the printer. Set the roll holder in the transport unit as shown. Kiaro! 50 User Guide...
Page 30 If media has a large slack, take it up onto the media roll to remove the slack appropriately. Media having a large slack may touch the media set lever, causing the printer to malfunction. Note: Ensure that the media guide (A) does not press the media and prevent media movement. Kiaro! 50 User Guide...
Page 31 When positioned correctly, the media guide (A) will prevent side-to-side movement as media feeds through the printer. Note: The guide should be positioned to just touch the edge of the media and not cause media to curl on either side. Kiaro! 50 User Guide...
Page 32 Hold the media set lever as shown. Press the rollers onto the media surface. While ensuring the rollers are firmly pressed onto the media surface, close the media set lever. If the rollers are not pressed onto the media surface, the media set lever can not be closed. Kiaro! 50 User Guide...
Page 33 Slowly insert the transport unit as far as it will go. Caution: When inserting the transport unit, be careful not to get your fingers caught between the transport unit and the main body of the printer. Push the transport unit lever until it clicks. Kiaro! 50 User Guide...
Page 34: Installing The Printer Driver (Usb)
Choose Finish in the installation wizard after successfully installing the Kiaro! 50 Maintenance Utility and driver. Connect the smaller end of the USB cable to the Kiaro! 50 USB type B port. Connect the larger end of the USB cable to an available USB 2.0 port on your computer.
Page 35: Resolving Windows 7 And Windows 8 Usb Installation Issues
If you connected the USB cable before running the installation wizard, Windows 7 and Windows 8 will not recognize the printer correctly. In this case, the Kiaro! 50 will be listed as an Unspecified item in the Devices and Printers window.
Page 36 Quick Start Right-click the QuickLabel Kiaro 50 in the Unspecified list. Then choose Properties. The QuickLabel Kiaro 50 Properties window will open. Choose the Hardware tab. Select Astro-Med IncQuickLabel Kiaro 50 and choose Properties. The Properties window will open. Choose the General tab.
Page 37: Installing The Printer Driver (Network)
These messages indicate that the driver has not been “logo tested” by Microsoft. However, it has been tested thoroughly by QuickLabel, and will not cause any of the problems listed in these messages.
Page 38 DHCP communication. • Select an installation location for the Kiaro! 50 Maintenance Utility when prompted. Choose Finish in the installation wizard after successfully installing the Kiaro! 50 Maintenance Utility and driver. Kiaro! 50 User Guide...
Page 39: Introduction
Connect a LAN cable here to connect to the com- puter. Power Socket Connect the supplied AC adapter to this socket. Rating Plate Label A serial number for identifying the printer is indi- cated on this label. Kiaro! 50 User Guide...
Page 40: Internal View
Ink used to clean the printhead is collected in this cartridge. Transport Unit Part Description Transport Unit Lever Open this lever to pull out the transport unit. Transport Area This area transports media. Media Alignment Line Align the leading edge of the media here. Kiaro! 50 User Guide...
Page 41: Operation Panel
(printing, cleaning, etc.). • Lit (Orange) - An operator call error has occurred. • Blinking (Orange) - A service call error has occurred. • Off - The printer is offline and data cannot be received. Kiaro! 50 User Guide...
Page 42 Note: When the printer is in sleep mode, the Status LED, Ink LEDs, and Maintenance Cartridge LED stay off regardless of the statuses of the printer, ink tanks, and maintenance cartridge. Kiaro! 50 User Guide...
Page 43: Switching The Printer On And Off
When the Status LED is blinking (green), the printer is operating. Make sure the Status LED lights up (green) before turning off the printer. Press and hold the Power key until the Status LED goes out. • When the Power LED stops blinking, the printer is turned off. Kiaro! 50 User Guide...
Page 44: Quicklabel Services
QuickLabel BPO Blanket Purchase Order Program As the manufacturer of the Kiaro! 50 and the supplies, QuickLabel has the advantage of providing you with lower prices due to production efficiencies. QuickLabel's Kiaro! 50 BPO Program covers all of your requirements for printing supplies over a 12-month period.
Page 45: Quicklabel Kiaro! 50 Support
We provide factory-direct technical support for the Kiaro! 50 label printer, including ongoing maintenance, training, troubleshooting, and repair consultations. This support service is a standard part of the One Year Warranty that comes with your Kiaro! 50 purchase. We offer additional support in the form of an optional Customer Support Agreement, which acts as an extended warranty for your Kiaro! 50.
Page 46 Introduction Kiaro! 50 User Guide...
Page 47: Designing And Printing Labels
Most graphic design software applications provide anti-aliasing features that result in the appearance of smooth color transitions. When designing labels that will be printed on the Kiaro! 50, do not use anti-aliasing. This is especially important if you are printing text or barcodes. For example, an anti-aliased barcode may not scan correctly due to the color transitions between lines.
Page 48: Printing Black
This will ensure such design elements never run to or over the edge of the label. Printing Black There are two ways to print black with the Kiaro! 50 printer. The printing method will vary based on the RGB values of the black color being printed. •...
Page 49: Setting Up The Printer Driver
Kiaro! 50 Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Kiaro! 50 from the printer list and choose Properties or Setup (varies based on program).
Page 50: Setting Up A Custom Label Stock
Kiaro! 50 Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Kiaro! 50 from the printer list and choose Properties or Setup (varies based on program).
Page 51 Note: Choose the “Where do I find these values?” button to view a help topic that describes how to locate setup information about your labels. Enter a name for the label stock. Select whether to specify sizes in inches or millimeters. Kiaro! 50 User Guide...
Page 52 • Vertical Offset - Negative values move the image down on the label (out away from the printer). Positive values move the image up on the label (in toward the printer). Kiaro! 50 User Guide...
Page 53: Setting Up Appearance Options
Kiaro! 50 Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Kiaro! 50 from the printer list and choose Properties or Setup (varies based on program).
Page 54 - If you select this option, the printer driver will not apply color adjustments. Instead, color will be managed by the application (Adobe Photoshop or Illustrator for example). If you select Automatic, select the type of automatic color adjustment. Kiaro! 50 User Guide...
Page 55: Setting Advanced Color Options
Advanced Color Settings window. Note: Driver instructions apply only to printing via third party design applications. If you are using Custom QuickLabel Omni, this process is not required. Open the appropriate printer window based on your version of Windows.
Page 56 Designing and Printing Labels Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Kiaro! 50 from the printer list and choose Properties or Setup (varies based on program).
Page 57: Setting Up Layout Options
Note: Driver instructions apply only to printing via third party design applications. If you are using Custom QuickLabel Omni, this process is not required. Open the appropriate printer window based on your version of Windows.
Page 58 Designing and Printing Labels Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Kiaro! 50 from the printer list and choose Properties or Setup (varies based on program).
Page 59: Printing Labels
Print the labels. The Status Monitor will automatically open and display information about printer and job status. The job progress will be displayed in the Status Monitor. If necessary, you can cancel the print job by choosing Cancel Job/Reset Error the Status Monitor. Receive the printed labels. Kiaro! 50 User Guide...
Page 60: Using The Status Monitor
- Operating the Manual Cut on page 55 Using the Status Monitor Viewing the Printer Status Open the Kiaro! 50 Status Monitor. You can access the Status Monitor from the Windows Start Menu, Kiaro! 50 Maintenance Utility, or the printer driver. •...
Page 61: Viewing The Job Status And Cancelling Jobs
Help > Help Topics. Viewing the Job Status and Cancelling Jobs Open the Kiaro! 50 Status Monitor. You can access the Status Monitor from the Windows Start Menu, Kiaro! 50 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start >...
Page 62: Installing Media
Designing and Printing Labels • In the Kiaro! 50 printer driver printing preferences, choose Status Monitor from the Status tab. You can view estimates of remaining ink percentages in the Ink Levels area. You can view an estimate of the maintenance cartridge level percentage in the Maintenance Cartridge Level area.
Page 63 Caution: When pulling the transport unit out of the printer, hold it firmly with both hands so that it does not fall. When handling the transport unit, be careful not to hit it strongly on a table or the table surface could be damaged. Kiaro! 50 User Guide...
Page 64 If you are replacing an empty media roll, open the media set lever. Peel off the tape affixed at the end of the remaining media. Pull out the remaining media through the media ejection slot. Remove the roll holder. Kiaro! 50 User Guide...
Page 65 Removing the roll holder with media still set between the media guides could damage the guides or sensor. Remove the media or media core from the roll holder. First remove the roll holder shaft and then remove the left and right flanges. Kiaro! 50 User Guide...
Page 66 If the leading edge contains a partial label, use scissors to cut in the center of the gap as illustrated before the first full label. The arrow indicates the direction of media feed into the printer. Kiaro! 50 User Guide...
Page 67 While pressing on the top of the media guide (A), move it to the media width measurement (B) corresponding to the total width of the media. For example, in the illustration the guide has been moved to the guide position “54 mm.” Kiaro! 50 User Guide...
Page 68 When positioned correctly, the media guide (A) will prevent side-to-side movement as media feeds through the printer. Note: The guide should be positioned to just touch the edge of the media and not cause media to curl on either side. Kiaro! 50 User Guide...
Page 69 Hold the media set lever as shown. Press the rollers onto the media surface. While ensuring the rollers are firmly pressed onto the media surface, close the media set lever. If the rollers are not pressed onto the media surface, the media set lever can not be closed. Kiaro! 50 User Guide...
Page 70 Push the transport unit lever until it clicks. Related Topics: - Cleaning the Transport Unit on page 83 - Operating the Manual Cut on page 55 Kiaro! 50 User Guide...
Page 71: Operating The Manual Cut
When media has stopped in a state where a label is located at the cutting position, you cannot cut media manually. Press and hold the Pause key for at least 2 seconds. The cutter will operate. Related Topics: - Setting up Layout Options on page 41 Kiaro! 50 User Guide...
Page 72 Designing and Printing Labels Kiaro! 50 User Guide...
Page 73: Kiaro! 50 Maintenance Utility
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Printer Information tab.
Page 74: Upgrading The Printer Firmware
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Printer Information tab.
Page 75: Setting The Clock
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Printer Information tab.
Page 76: Setting The Vertical Baseline
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Print Settings tab.
Page 77: Cleaning Tab
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Cleaning tab. Choose whether to clean all printheads or only the printhead for a specific color.
Page 78: Preparing For Moving
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Cleaning tab. Choose Moving. Ink draining will start.
Page 79: Priming The Printheads
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Cleaning tab. Turn the printer power off and then back on to ensure the printer will not enter a sleeping state during the shipping process.
Page 80: Test Print Tab
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Test Print tab.
Page 81: Adjustments Tab
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Adjustments tab. Kiaro! 50 User Guide...
Page 82 Kiaro! 50 Maintenance Utility Choose Standard. The Color Registration window will open. Choose Print Registration Pattern. Kiaro! 50 User Guide...
Page 83: Setting Up Manual Registration
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Adjustments tab. Kiaro! 50 User Guide...
Page 84 Kiaro! 50 Maintenance Utility Choose Manual. The Color Registration window will open. Adjust the horizontal and vertical registration of each color. Magenta (M) is the reference color. Black (K), cyan (C), and yellow (Y) adjustments are made relative to magenta.
Page 85: Adjusting The Top-Of-Form Threshold
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the Adjustments tab. Choose Threshold Adjustment.
Page 86: System Logs Tab
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the System Logs tab.
Page 87: Saving Log Files
Start > All Programs > QuickLabel Kiaro! 50 > Kiaro! 50 Maintenance Utility. A language and printer prompt will open. Select a display language and the Kiaro! 50 printer you want to connect to. Choose Choose the System Logs tab.
Page 88 Kiaro! 50 Maintenance Utility Kiaro! 50 User Guide...
Page 89: Printer Maintenance
As a result of this sequence, printing will be stopped and label media will be retracted before printing resumes. The software will report “cleaning”, but the remaining ink is being used to print labels. The sequence will be repeated as necessary until all remaining usable ink in the cartridge is consumed. Kiaro! 50 User Guide...
Page 90: Replacing Ink Tanks
Confirm the empty ink tank by viewing the printer LEDs. The ink LED lights up when the corresponding ink tank is out of ink. Open the ink tank cover. Kiaro! 50 User Guide...
Page 91 If you are using the Kiaro! 50D printer, hold the edge of the ink tank in your hand, and gently shake the tank back and forth in the direction of the arrows (about 5 cm on each side) ten times while keeping the tank level. Repeat this process for each ink tank. Kiaro! 50 User Guide...
Page 92 Printer Maintenance Note: This step applies only to the Kiaro! 50D ink. If you are using the standard Kiaro! 50, skip this step. Remove the orange protective cap. Hold the ink tank as shown to prevent ink staining your fingers.
Page 93 In addition, ink colors could be mixed, resulting in a printing failure Press on the top of the ink tank until the ink tank clicks. Kiaro! 50 User Guide...
Page 94: Checking The Maintenance Cartridge Status
(full). • The maintenance cartridge is faulty. Blinking • The maintenance cartridge is almost full (above 90%). (It is recommended to have a new maintenance cartridge ready.) • The maintenance cartridge has sufficient free space. Kiaro! 50 User Guide...
Page 95: Replacing The Maintenance Cartridge
Do not shake or strongly press on the maintenance cartridge or hold it with the ink inlet down. Ink leaking from the ink inlet could stain your clothes or the area around you. Take the maintenance cartridge out of the shipping box. Kiaro! 50 User Guide...
Page 96 Caution: When pulling the transport unit out of the printer, hold it firmly with both hands so that it does not fall. When handling the transport unit, be careful not to hit it strongly on a table or the table surface could be damaged. Kiaro! 50 User Guide...
Page 97 Zip the plastic bag closed completely. Dispose of the used maintenance cartridge according to local regulations. Do not store the used maintenance cartridge with the ink inlet down. Ink leaking from the ink inlet could stain your clothes or the area around you. Kiaro! 50 User Guide...
Page 98 Slowly insert the transport unit as far as it will go. Caution: When inserting the transport unit, be careful not to get your fingers caught between the transport unit and the main body of the printer. Push the transport unit lever until it clicks. Kiaro! 50 User Guide...
Page 99: Cleaning
Clean the transport unit with a cloth dampened with water. When cleaning the printer, do not use a flammable solvent such as alcohol or thinner. If it is brought into contact with the electric parts inside the printer, a fire or electric shock could result. Kiaro! 50 User Guide...
Page 100 Raise the transport unit lever. Pull the transport unit lever while holding the printer with one hand so that it does not move. Pull out the transport unit with both hands as shown in the illustration. Kiaro! 50 User Guide...
Page 101 Open the media set lever. If there is a media roll installed, remove it. Wipe ink and paper dust off the transport area, media guides, and media set lever. Use a damp cloth wrung out thoroughly. Kiaro! 50 User Guide...
Page 102 Printer Maintenance Remove the media retainer. Turn over the media retainer. Wipe ink and paper dust off the back surface. Kiaro! 50 User Guide...
Page 103 To clean the sensors (B and C), pass a cloth under them. Note: Do not use a paper towel or tissue. If a torn piece or dust of the paper towel or tissue enters inside of the printer, a printer failure could result. Kiaro! 50 User Guide...
Page 104 Printer Maintenance Mount the media retainer. Align the arrow of the media retainer and the attachment position. Install media. Kiaro! 50 User Guide...
Page 105: Troubleshooting
If multiple errors occur simultaneously, the errors will be shown in order of importance in the Status Monitor. Status LED Flashes Orange When an error occurs in the printer and normal operation is not possible, the Status LED on the operation panel will flash orange (service call error). Kiaro! 50 User Guide...
Page 106: Printer Not Operating Correctly
Connect the computer and the printer correctly with the interface cable. Is the printer correctly selected? Select the Kiaro! 50 printer to be used in the printing dialog box. Are you printing something such as a If the Status LED (green) is flashing, the large image? data is still being processed.
Page 107 Are there problems occurring with the Print after restarting the computer. computer? Delete any print jobs left over when starting. Is “no ink” displayed even though an ink Reinstall the ink tank. tank with remaining volume is installed? Kiaro! 50 User Guide...
Page 108: Media Does Not Feed Properly
Confirm that the label set (size, shape, and type) matches the label (size, shape, and type) configured by the application software or printer driver. Open the Cleaning tab of the Mainte- nance Utility and perform cleaning. Kiaro! 50 User Guide...
Page 109: Printer Pauses And Retracts Media Periodically During Print Jobs
If the media guide or transport area is dirty, Clean the transport unit. Printer Pauses and Retracts Media Periodically During Print Jobs Check Point Solution Are any ink tanks nearly empty? Printer is operating normally. See “Ink Tank End-of-Life Sequence” on page Kiaro! 50 User Guide...
Page 110: Removing A Media Jam
Caution: Do not pull out the printed media from the ejection slot or printing problems may occur. Raise the transport unit lever. Pull the transport unit lever while holding the printer with one hand so that it does not move. Kiaro! 50 User Guide...
Page 111 Caution: Do not put your hands into the inside of the printer. Failures or physical injury could result. Further, your hands or clothing may get dirty with ink adhered inside of the printer. Kiaro! 50 User Guide...
Page 112 Remove the jammed media and cleanly cut the media leading edge. • If you are using gap media, cut in the center of the gap between labels. • If you are using reflective mark media, cut in the center of the reflective mark. Kiaro! 50 User Guide...
Page 113 Align the arrow of the media retainer and the attachment position. Reinstall the media. When the media is set, cleaning will be performed and printing will resume. If necessary, you can cancel the print job by choosing Cancel Job/Reset Error the Status Monitor. Kiaro! 50 User Guide...
Page 114: Print Samples And Solutions
As media passes through the transport assembly, these gears come into contact with the surface of the label material. Possible Solutions Clean the spur gears with a slightly damp lint-free cloth and let air-dry before use. Kiaro! 50 User Guide...
Page 115: Background Pattern
As media passes through the transport assembly, nozzles that are not firing based on the position and the label content being printed will fire the smallest amount of ink possible based on a built-in algorithm. Possible Solutions A solution is not applicable because the pattern is normal. Kiaro! 50 User Guide...
Page 116: Media Contacting Printheads
Reload the media, ensuring it is perfectly centered and the media guides are not causing wrinkling. Also ensure the media guides do not press the media and prevent media movement. Inspect the roll of media for defects. Kiaro! 50 User Guide...
Page 117: Poor Print Quality
Severe mottled look across the printable web. Ink unable to be absorbed further. Ink may exhibit signs of cracking across the top of the media. Cause Using unapproved media type or using wrong media profile. Possible Solutions Use approved media or the correct media profile. Kiaro! 50 User Guide...
Page 118: Media Surface Contamination
Cause Contaminants on the label surface can cause undesirable defects or anomalies because it interferes with the absorption of ink into the media. Possible Solutions Handle the media with care. Kiaro! 50 User Guide...
Page 119: Non-Functioning Nozzle
This typically will only occur in printheads being used beyond their life expectancy. Possible Solutions Running a printhead cleaning routine from the maintenance utility will attempt to resolve the clog, if that is possibly the cause. See “Cleaning Printheads” on page 61. Kiaro! 50 User Guide...
Page 120: Clogged Nozzle
See “Cleaning Printheads” on page 61. Running a printhead priming routine from the maintenance utility will drain and refill the printheads with ink. See “Priming the Printheads” on page 63. If the problem persists, please contact Technical Support. Kiaro! 50 User Guide...
Page 121: Debris On Printhead
See “Cleaning Printheads” on page 61. Running a printhead priming routine from the maintenance utility will drain and refill the printheads with ink. See “Priming the Printheads” on page 63. If the problem persists, please contact Technical Support. Kiaro! 50 User Guide...
Page 122 Troubleshooting Kiaro! 50 User Guide...
Page 123: Safety Warnings And Precautions
The printer could fall down or fall over, resulting in personal injury. Important • Use the printer in the following operating environment: 59°F to 86°F (15°C to 30°C) and 10 to 80% RH (with no condensation) Kiaro! 50 User Guide...
Page 124: Power Supply And Power Cord
This allows you to unplug the power cord quickly in an emergency. • Never use any power source other than the one rated for the printer. This printer is designed to be used in the region where purchased. Also, make sure the power Kiaro! 50 User Guide...
Page 125: General Safety
Never remove the cover from the printer. This could cause a serious electrical shock. • Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer. This could cause personal injury or damage the printer. Kiaro! 50 User Guide...
Page 126: Moving The Printer
• Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer. Important Kiaro! 50 User Guide...
Page 127: Ink Tank And The Maintenance Cartridge
Important • Do not install or remove the ink tank or maintenance cartridge unless it needs to be replaced. Doing so can accelerate wear of the printer components. Kiaro! 50 User Guide...
Page 128 Safety Warnings and Precautions Kiaro! 50 User Guide...
Page 129: Specifications
Maintenance Cartridge 86 mL full replacement; 72 mL (84%) near full warning Cleaning Modes Light: 3.5 min. / 0mL Medium: 9.5 min. / 3.8mL (4 colors), 7.5 min. (1 color) / 1.2mL Heavy: 20 min. / 4.9mL Kiaro! 50 User Guide...
Page 130 Connectivity USB 2.0; Gigabit Ethernet, RJ-45 con- nection Software Custom QuickLabel® Omni label cre- ation and print management program suite and Kiaro! 50 Driver for Windows® 8, Windows® 7 (64/32-bit), Windows Server 2012 / 2008NiceLabel (optional) Kiaro! 50 User Guide...
Page 131 Operating: 22W (max) Standby: 6W Dimensions 9.84” L (250 mm) x 5.28” W (134 mm) x 9.84” H (250 mm) Weight With Supplies: 10.3 lbs. (4.7 Kg) Packaged: 17.6 lbs. (8.0 Kg) Accessories Integral Automatic Label Cutter Kiaro! 50 User Guide...
Page 132: Label Specifications
Specifications Label Specifications Label Rollstock 2.95” OD (75 mm) QuickLabel® paper and synthetic labels Label Size Width: 0.96” (24.4 mm) - 2.16” (55 mm) Length: 1.0” (25.4 mm) - 15.63” (397 Construction Width (a): 1.12” - 2.48” (28.4 mm - 63 Edge Trim: (b) Left/Right: 0.157”...
Page 133 Specifications Label Reflective Mark Width (e): 15 mm min. Length (f): 0.118” - 0.256” (3.0 mm - 6.5 Position to Edge (g): 1.0 mm +0.5 mm/-1.0 mm Density: >1.3 (reflective measured with X-Rite 504) Non-glossy finish Kiaro! 50 User Guide...
Page 134 Specifications Kiaro! 50 User Guide...
Page 135 Refresh Ink 63 Roll Holder 25 Label Design Software Setup 32 Safety 107 Labels Shipping 62 Designing 31 Specifications 113 LAN Port 23 Standard Registration 65 Log Files 71 Status Monitor 44, 45 System Requirements 2 Kiaro! 50 User Guide...
Page 136 Index Test Pattern 64 Upgrade 58 Third Party Applications 31 USB Port 23 Top of Form Threshold Calibration 69 Transport Area 24 Transport Unit 23 Vertical Baseline 60 Transport Unit Lever 24 Kiaro! 50 User Guide...

QuickLabel Kiaro! 50 User Manual

Quick Start

Introduction

Designing and Printing Labels

Kiaro! 50 Maintenance Utility

Printer Maintenance

Troubleshooting

Safety Warnings and Precautions

Specifications

Quick Links

Related Manuals for QuickLabel Kiaro! 50

Summary of Contents for QuickLabel Kiaro! 50

Table of Contents