Page 1 G U I D E • High print speed up to 12 inches per second • Superior resolution up to 1600 dpi • High-yield, vivid inks • Complete with color labeling software www.quicklabel.com Toll-Free: 877-757-7978 Part Number: 22834649-EN-E Tel: +1 401-828-4000 QLB156A 20170822...
Page 3 QL-800 User Guide Part Number 22834649-EN-E Revision 1.5 10/2017 QuickLabel, An AstroNova™ Division World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: +1 (401) 828-4000 Fax: +1 (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: +1 (401) 828-4000 E-mail: support@QuickLabel.com...
Page 4 QuickLabel or an authorized QuickLabel dealer. QuickLabel will, at its option, repair the printer or repair or replace its defective component(s) at no additional charge. Repair parts and replacement parts will be furnished on an exchange basis and will be either reconditioned or new.
Page 5: Obtaining Service
QL-800. This warranty is void if the QL-800 ink cartridge has been damaged by accident, abuse, neglect...
Page 6: Contact Information
Contact Information World Headquarters 600 East Greenwich Ave. West Warwick, RI 02893 USA Toll-Free: 877-757-7978 | Tel: +1 401-828-4000 quicklabel.com European Headquarters Waldstrasse 70 63128 Dietzenbach | Germany Tel: +49 (0) 6074-31025-00 quicklabel.de Canada 3505 Rue Isabelle Suite O Brossard, QC J4Y 2R2 Tel: +1 800-565-2216 quicklabel.ca...
Page 7 Tel: +86 21 5868 2809 quicklabel.cn Ownership Information Congratulations and thank you for your business. Your purchase of a QuickLabel digital label printer is an investment in production flexibility and packaging efficiency. Please record the model number and serial number of your product.
Page 8 RoHS2 Compliance The QL-800 Label Printer does not contain the substances specified within ANNEX II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls...
Page 9 EEE. At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information regarding return and recycling of WEEE products, please contact QuickLabel. Also, this product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for Cadmium, except for the...
Page 10: Declaration Of Conformity
AstroNova, Inc. Nom et adresse du fabricant 600 East Greenwich Avenue Hersteller West Warwick, RI 02893 USA Nome del costruttore Model No. QL-800, QL-800 w/ Rewinder Modele No. Model Nr. Modello No. Description of Products Color Label Printer Description des produits...
Page 11: Table Of Contents
About the QL-800 ........17...
Page 12 Chapter 4: QL-800 Maintenance Utility ......65 About the Maintenance Utility ......65 Printer Information Tab .
Page 13 ........98 QL-800 User Guide...
Page 14 Solutions ........107 QL-800 User Guide...
Page 15 Solutions ........119 QL-800 User Guide...
Page 16 Index ......... . 159 QL-800 User Guide...
Page 17: Getting Started
As a true digital printer, the QL-800 easily prints labels with any text, barcode, or graphics in affordable small batches, perfect for labeling multiple different products or labeling for different wholesale customers.
Page 18: Installation And Setup Overview
The QL-800 is designed with all the power of a high-end digital label printing press, but it's sold at just a fraction of the price and fits on your desk or tabletop. The QL-800 is a versatile, in-house digital color label printer that prints both labels in a range of widths at high speeds, and in high-quality.
Page 19: Unpacking The Printer
Remove all packing tape from the printer exterior. This tape is used to secure the doors and covers in place. There is also tape holding the maintenance cartridge in place. Open the main side door and lower side door to access and remove this tape. QL-800 User Guide...
Page 20 An absorbent pad is positioned above the transport unit for shipping. Remove this pad. Reinstall the transport unit. Ensure it is fully inserted in the printer. Close the main side door but leave the lower side door open. QL-800 User Guide...
Page 21: Checking The Included Parts
• Avoid installing the printer in areas subject to dust. • The room must be properly ventilated. • No printer feet should float. The printer must be held level constantly. QL-800 User Guide...
Page 22: Installation Precautions
The printer has rubber feet that help secure the printer and prevent accidental movement. When moving the printer on the installation surface, apply slight upward lifting pressure. Dragging the printer may result in damage to the rubber feet. QL-800 User Guide...
Page 23: System Requirements
Note: The red error LED will be on until you use the After Shipping wizard later in this guide. Note: If the printer is on, you can press and hold the power key [3] for three seconds to turn it off. Related Topics: "Powering Up After Extended Downtime" on page 87 QL-800 User Guide...
Page 24: Installing The Printer Driver
Installing the Printer Driver (USB) Ensure the QL-800 is powered on but not connected to your PC via the USB cable. Power on your PC and insert the QL-800 Installer CD in the CD drive. The Installer CD wizard will open. Choose Install Driver.
Page 25: Installing The Printer Driver (Network)
Ensure the QL-800 is powered on and connected to the network via a LAN cable. Power on your PC and insert the QL-800 Installer CD in the CD drive. The Installer CD wizard will open. Choose Install Driver.
Page 26: Changing Printer Networking Settings
Close the web browser to exit the QL-800 Toolbox application. Using the After Shipping Wizard After installing the driver, the QL-800 Maintenance Utility will be available for use. You will use the After Shipping wizard in this utility to prepare the maintenance roller, install ink cartridges, and install the printhead.
Page 27: Preparing The Maintenance Roller
Save the foam support block and strap for future shipping purposes. Verify that the maintenance roller assembly is level and installed properly. Make sure both ends of the roller are snapped into place. QL-800 User Guide...
Page 28: Installing Ink Cartridges
Note: The printer is designed so that ink cartridges cannot be inserted in the wrong slots. Do not attempt to insert ink cartridges in the wrong slots. Close the ink cartridge latches. Then close the main side door. QL-800 User Guide...
Page 29: Installing The Printhead
Caution: Do not place the unprotected printhead cartridge on any surface. Protect the printhead cartridge at all times from contamination such as dust or fibers. Wipe any excess shipping fluid from the printhead cartridge with a clean, lint-free cloth. QL-800 User Guide...
Page 30 Carefully remove the plastic bracket from the printhead cartridge. Point the ink ports away from the front (label exit side) of the printer. Align the printhead cartridge with the printhead slot. QL-800 User Guide...
Page 31 Slowly close the printhead latch. The fluidic couplings should advance and seal to the printhead cartridge. Caution: If the latch will not close, do not force it. Remove the printhead and try again. Close the top cover. Finish the After Shipping wizard in the QL-800 Maintenance Utility. QL-800 User Guide...
Page 32: Loading And Unloading Media
Open the top cover and verify that ink has filled all of the five tubes shown below. Caution: If ink is not visible in all of the indicated tubes, contact Technical Support. Do not run the After Shipping Wizard in the QL-800 Maintenance Utility again or an ink overflow may occur.
Page 33: Loading Media With Manual Feed Mode
Note: This procedure applies only to printers with firmware version 1.1 or later. Turn the wing nut [1] on the end of the mandrel counterclockwise to loosen the mandrel. Loosen the fastener on the outer flange [4]. Then remove the outer flange from the mandrel. QL-800 User Guide...
Page 34 Make sure there is no excessive slack in the media during this process. Release the roller handle [8] to close the input pinch rollers. QL-800 User Guide...
Page 35: Unloading Media
Loosen the captive fastener on the outer flange [1]. Then remove the flange from the mandrel. Turn the wing nut [2] on the end of the mandrel counterclockwise to loosen the mandrel. Loosen the wing nut until the media roll moves freely. Remove the media roll from the mandrel. QL-800 User Guide...
Page 36: Working With Wide Gap Media
QuickLabel BPO Blanket Purchase Order Program As the manufacturer of the QL-800 and the supplies, QuickLabel has the advantage of providing you with lower prices due to production efficiencies. QuickLabel's QL-800 BPO Program covers all of your requirements for printing supplies over a 12-month period. You receive a discounted price for your annual commitment and regular scheduled deliveries based on your production requirements.
Page 37: Media Specialists
Getting Started Media Specialists QuickLabel offers the services of our highly trained label experts to advise you on choosing the right label material and on designing label files for custom and special label shapes. Your personal Media Specialist is available to: •...
Page 38 Getting Started QL-800 User Guide...
Page 39: Ql-800 Overview
Open this cover to access the printhead. Main Side Door Open this door to access the transport unit and ink cartridges. Lower Side Door Open this door to access the maintenance cartridge. LED Indicators LEDs indicate the status of the printer. QL-800 User Guide...
Page 40: Back View
Install the media roll on the mandrel. Outer Flange Adjust this flange so it touches the media roll edge opposite the inner flange. Wing Nut Turn this nut to tighten or loosen the media roll lock on the mandrel. QL-800 User Guide...
Page 41: Operation Panel
• While paused, press and hold the feed key to perform a light printhead cleaning operation. Printhead cleaning options are also available in the QL-800 Maintenance Utility. • While printing, press and release this key to Pause/Resume pause the print job.
Page 42: Led Indicators
These yellow LEDs indicate the status of each ink cartridge. Magenta Ink • Off - Ink cartridge has sufficient ink. Yellow Ink • Flashing - Ink cartridge is low. • Solid - Ink cartridge is empty. Black Ink QL-800 User Guide...
Page 43: Color Basics
Color Basics Color in design and printing is a sophisticated topic. At QuickLabel, we have worked to make using the QL-800 printer as easy as possible. We understand that your goal is to design and print colorful, effective labels with consistency.
Page 44: Display Profiling
In addition to your graphics program and the QL-800, you may be able to add profiles for your display, your digital camera, and your scanner. This will help all of these devices use color in a coordinated way.
Page 45: Designing And Printing Labels
Most graphic design software applications provide anti-aliasing features that result in the appearance of smooth color transitions. When designing labels that will be printed on the QL-800, do not use anti-aliasing. This is especially important if you are printing text or barcodes. For example, an anti-aliased barcode may not scan correctly due to the color transitions between lines.
Page 46: Setting Up The Label Design Software
"Setting up the Driver for Full-Bleed Printing" on page 57 Setting up the Label Design Software This section describes how to set up your label design software to print on the QL-800. Setting up Labels in Custom QuickLabel Omni Custom QuickLabel Omni is a software application developed by QuickLabel to access special features in our printers and allow customers to easily design and print labels.
Page 47: Setting Up The Printer Driver
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 48 If necessary, you can select a printing quantity. Print copies are specified within the application before printing. However, you can override that value here, or use this setting if the application does not provide a setting. Select the type of material the label will be printed on. QL-800 User Guide...
Page 49: Setting Up A Custom Label Size
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 50: Setting Up Media Options
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 51 • Vertical Offset - Negative values move the image down on the label (out away from the printer). Positive values move the image up on the label (in toward the printer). QL-800 User Guide...
Page 52: Using Service Options
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 53 If multiple heavy cleanings do not resolve the issue, contact Technical Support. Use the service links to order supplies or contact technical support. Choose OK. Related Topics: "Cleaning Printheads" on page 72 QL-800 User Guide...
Page 54: Saving And Recalling Driver Settings
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 55: Importing And Exporting Driver Settings
Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program).
Page 56 Choose Import. The Import Custom Settings window will open. Browse to and select a custom setting file. Then choose Open. The setting file will be loaded. Choose OK. Related Topics: "Setting up a Custom Label Size" on page 49 "Saving and Recalling Driver Settings" on page 54 QL-800 User Guide...
Page 57: Setting Up The Driver For Full-Bleed Printing
Note: Driver instructions apply only to printing via third party design applications. If you are using Custom QuickLabel Omni, this process is not required. Create a custom media size profile for the full-bleed label.
Page 58: Printing Labels
While paused, press and hold the pause/resume key for approximately three seconds to cancel the print job. • While paused, press and hold the feed key to perform a light printhead cleaning operation. Printhead cleaning options are also available in the QL-800 Maintenance Utility. QL-800 User Guide...
Page 59 Media tab, the printed labels will not be cut at the end of the job. Instead, you can use the manual cut feature by pressing and holding the cut key for approximately one second. QL-800 User Guide...
Page 60: Using The Status Monitor
Designing and Printing Labels Using the Status Monitor Viewing the Printer Status Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start >...
Page 61: Viewing The Job Status And Canceling Jobs
Designing and Printing Labels Viewing the Job Status and Canceling Jobs Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start >...
Page 62: Viewing Ink And Consumable Levels
Maintenance Cartridge Life area. Estimating Ink Use You can use the QL-800 Toolbox application to estimate ink use for print jobs. This is accomplished by printing a “virtual” print job and viewing projected ink use estimates. Note: Some QL-800 Toolbox features are not supported. Use only the features described in this procedure.
Page 63 Ink Usage screen. When you are finished printing virtual jobs for ink estimation, disable ink estimation mode. Uncheck the Ink Estimation Mode Enabled option. Then choose Submit. Close the web browser to exit the QL-800 Toolbox application. QL-800 User Guide...
Page 64 Designing and Printing Labels QL-800 User Guide...
Page 65: Ql-800 Maintenance Utility
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Printer Information tab.
Page 66: Upgrading The Printer And Print Module Firmware
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Printer Information tab.
Page 67: Setting The Clock
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Printer Information tab.
Page 68: Setting The Vertical Baseline
QL-800 Maintenance Utility Setting the Vertical Baseline If you send the same job to two or more QL-800 printers and notice that the image prints in different locations, you can move the vertical baseline of a printer. Note: Adjusting the baseline is needed only for synchronizing the output of two or more printers.
Page 69: Setting The Horizontal Baseline
QL-800 Maintenance Utility Setting the Horizontal Baseline If you send the same job to two or more QL-800 printers and notice that the image prints in different locations, you can move the horizontal baseline of a printer. Note: Adjusting the baseline is needed only for synchronizing the output of two or more printers.
Page 70: Setting The Cut/Stop Position
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Print Settings tab.
Page 71: Cleaning Tab
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Cleaning tab.
Page 72: Updating Cleaning Procedures
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Cleaning tab.
Page 73: Preparing For Moving
Moving. Follow the on-screen instructions to complete this procedure. Power off the printer. Carefully move the printer. After setting up the printer in the new location, return to the Cleaning tab in the QL-800 Maintenance Utility. Choose After Moving. Follow the on-screen instructions to complete this procedure.
Page 74: System Logs Tab
QL-800 Maintenance Utility Pack the printer in its original packing material for shipping. After setting up the printer in the new location, return to the Cleaning tab in the QL-800 Maintenance Utility. Choose After Shipping. Follow the on-screen instructions to complete this procedure.
Page 75: Saving Log Files
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the System Logs tab.
Page 76: Replacing The Printhead
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Parts Replacement tab.
Page 77: Replacing The Maintenance Cartridge
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Parts Replacement tab.
Page 78: Replacing The Maintenance Roller
From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose OK. Choose the Parts Replacement tab.
Page 79: Printer Maintenance
Use the following instructions to replace ink cartridges. Before you begin, make sure the printer is in an idle state. Danger: For safety, keep ink cartridges out of the reach of children. If ink is accidentally ingested, contact a physician immediately. Open the main side door. QL-800 User Guide...
Page 80 Note: The printer is designed so that ink cartridges cannot be inserted in the wrong slots. Do not attempt to insert ink cartridges in the wrong slots. Close the ink cartridge latch. Close the main side door. QL-800 User Guide...
Page 81: Cleaning
Disconnect the roller cover plate [2] by removing the two screws [1]. Slide the plate outward, and then up away from the printer. Removing the plate may require a small amount of force because of the tight fit. Set the plate and screws aside. QL-800 User Guide...
Page 82: Cleaning The Maintenance Tray Area
Problems can occur if lint enters the interior of the printer. Use the cloth to clean the empty maintenance tray area inside the printer. When you are finished cleaning the maintenance tray area, reinstall the maintenance cartridge. Close the lower side door. QL-800 User Guide...
Page 83: Cleaning The Transport Belts
You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out. This lock is usually removed during the unpacking process. Place the transport unit on a flat surface. QL-800 User Guide...
Page 84: Cleaning The Ink Cartridge Contacts
Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Power off the printer. On the rear of the printer, turn the power inlet switch off. QL-800 User Guide...
Page 85 Release the two ink cartridge latches. Carefully slide all four ink cartridges, one at a time, out of the unit. Use a swab or lint-free cloth dampened with isopropyl alcohol to clean the ink cartridge electrical contacts. QL-800 User Guide...
Page 86: Cleaning The Printhead Manually
This process requires a clean lint-free cloth, de-ionized or distilled water, and the original printhead packaging cap. A cleaning cloth is available from QuickLabel (part number 14806000). Remove the printhead using the printhead replacement function in the Parts Replacement tab of the QL-800 Maintenance Utility.
Page 87: Powering Up After Extended Downtime
Powering Up After Extended Downtime If the QL-800 has been powered down or unplugged for two weeks or longer, you must use the following procedure before printing again. Note: The printer will power down automatically after eight hours of idle time.
Page 88: Upgrading The Printer Driver And Utilities
After installing an upgrade to the printer driver and QL-800 Maintenance Utility, you will need to apply the updated cleaning routines from the QL-800 Maintenance Utility to the printer. Turn on the printer power and connect to the printer with the QL-800 Maintenance Utility. Then use the...
Page 89: Error Messages
2) Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. 3) If the job fails to resume or is canceled, turn the printer power off and disconnect the power cable from the power outlet. QL-800 User Guide...
Page 90: Error 1003 - Unwind Too Slow
3) Check for media slack between the media entry slot and roll. Reload media if necessary. 4) Ensure the outer diameter of the roll is 8 inches or less. 5) Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 91: Error 1004 - Unwind Too Fast
Ensure it is fully inserted in the printer. 3) An electrical connection is not being made where the transport unit plugs into the printer. Examine both connectors and make sure the connectors' pins are clean and not pushed in or damaged. QL-800 User Guide...
Page 92 Error Messages The connector on the transport unit is illustrated below. The mating connector inside the printer is illustrated below. QL-800 User Guide...
Page 93: Error 1007 - Reserved
5) Ensure that the cut is occurring through the label liner between labels. If necessary, adjust the cut/stop position in the Print Settings tab of the QL-800 Maintenance Utility. Error 1007 - Reserved This error is reserved (not applicable).
Page 94: Error 1009 - Can't Calibrate Media
If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Close the door. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 95: Error 100B - Top Cover Open
If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Close the top cover. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 96 Adjust this screw to lower the closed position of the cover. 3) If the top cover is closed and the error persists, ensure that the cover switch is engaged when the door is closed. Bend the switch arm upward if necessary. QL-800 User Guide...
Page 97: Error 100C - Maintenance Cartridge Missing
2) Remove the transport unit and inspect it. Ensure no label media or excessive ink build-up is restricting movement of the belts. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 98: Error 100F - Pinch Motor Stall
Technical Support. 1) Look for and clear obstructions at the unwind mandrel. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 99: Error 1012 - Tof Mark Not Found
2) Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds. Then press and hold the power key for one second to turn the printer on again. QL-800 User Guide...
Page 100: Error 1015 - Internal Error
1) Look for and clear a potential jam. 2) Remove and then reinstall the transport unit. Ensure it is fully inserted in the printer. 3) Confirm that the label dimensions set up in the driver match the actual material label size. QL-800 User Guide...
Page 101: Error 1018 - Reserved
Wait three seconds. Then press and hold the power key for one second to turn the printer on again. 3) On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. QL-800 User Guide...
Page 102: Error 1021 - Shared Memory Write Timeout
1) Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds. Then press and hold the power key for one second to turn the printer on again. QL-800 User Guide...
Page 103: Error 1024 - Unexpected Engine Response
2) Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds. Then press and hold the power key for one second to turn the printer on again. QL-800 User Guide...
Page 104: Error 1031 - Can't Program Eeprom
Wait three seconds. Then press and hold the power key for one second to turn the printer on again. 3) On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the power inlet switch on. Power on the printer. QL-800 User Guide...
Page 105: Error 1038 - Upgrade Failure
2) Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds. Then press and hold the power key for one second to turn the printer on again. QL-800 User Guide...
Page 106: Error 1040 - Failed To Read Job Status
If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Press and hold the pause/resume key to cancel the job. Reprint the job. QL-800 User Guide...
Page 107: Error 1044 - Can't Find Job Parameter
If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job. QL-800 User Guide...
Page 108: Error 1050 - The Maint Cartridge Is Full
If ink is present on the sensor or the exterior of the maintenance cartridge, false sensor readings may occur. Open the lower side door and remove the maintenance cartridge. Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the optical sensor [1] inside printer. QL-800 User Guide...
Page 109: Error 1051 - Not Ready To Print
If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Remove the printhead using the printhead replacement function in the Parts Replacement tab of the QL-800 Maintenance Utility. QL-800 User Guide...
Page 110: Error 2002 - Incorrect Printhead
Technical Support. 1) Remove the printhead using the printhead replacement function in the Parts Replacement tab of the QL-800 Maintenance Utility. Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl alcohol.
Page 111: Error 2005 - Unusable Printhead
Run the After Moving procedure in the Cleaning tab of the QL-800 Maintenance Utility to re-prime the printhead. After priming the printer, turn the printer off with the power key on the operation panel first for the settings to be saved.
Page 112: Error 2007 - Maintenance Busy
Open the main side door. Remove the transport unit and inspect it. Make sure the star wheel assemblies are tightened. If they are not tightened, or if they are bent, the assemblies may come in contact with the maintenance assembly and prevent it from moving. QL-800 User Guide...
Page 113 5) Inspect the gears of the printhead positioning motor. The worm gear and lift gear combination is illustrated below. Make sure the gears are in alignment and there is no damage or significant wear in the black plastic lift gear. QL-800 User Guide...
Page 114: Error 200A - Black Cartridge Is Missing
Check to see if the issue is resolved after performing each recommended solution. If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Clean ink cartridge electrical contacts and reinstall the ink cartridge. QL-800 User Guide...
Page 115: Error 200C - Yellow Cartridge Is Missing
Check to see if the issue is resolved after performing each recommended solution. If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Replace the ink cartridge. QL-800 User Guide...
Page 116: Error 2010 - Magenta Ink Out
Check to see if the issue is resolved after performing each recommended solution. If the issue is not resolved, proceed to the next solution. If the issue persists after performing all solutions, contact Technical Support. 1) Replace the ink cartridges indicated by the front panel LEDs. QL-800 User Guide...
Page 117: Error 2014 - Missed Tof
The media motion is not consistent across the print encoder. Errors 2017 and 2100 indicate the same error. It will appear as 2017 on versions of the QL-800 Status Monitor 1.1 and beyond. It will appear as 2100 in the Print Monitor of CQL 7.8.
Page 118: Error Occurs Prior To Media Moving
1) If the media does not move after the printhead moves to the print position, the printer may be receiving corrupt data. This may occur when using Custom QuickLabel software. The corrective action is to reduce the size of the image slightly. For example, if your label is 8” x 8”, then use a 7.980" x 7.980"...
Page 119: Error 2100 - Unspecified Paper Path
The media motion is not consistent across the print encoder. Errors 2017 and 2100 indicate the same error. It will appear as 2017 on versions of the QL-800 Status Monitor 1.1 and beyond. It will appear as 2100 in the Print Monitor of CQL 7.8.
Page 120 Error Messages QL-800 User Guide...
Page 121: Troubleshooting
On the rear of the printer, turn the power inlet switch off. Open the top cover and main side door. Inspect the printer and locate the jam. With the top cover and main side door open, you can view most of the media travel path. QL-800 User Guide...
Page 122 Caution: Use caution when cutting media inside the printer. Do not cut near ink tubes, belts, or wires. Lift the roller handle to open the input pinch rollers. Then remove the media from the printer. Release the roller handle and the rollers will return to their normal position. QL-800 User Guide...
Page 123 See “Removing a Media Jam in the Input Pinch Rollers” on page 124. • Transport unit - See “Removing a Media Jam in the Transport Unit” on page 125. • Transport area - See “Removing a Media Jam in the Transport Area Inside the Printer” on page 127. QL-800 User Guide...
Page 124: Removing A Media Jam In The Input Pinch Rollers
Power off the printer. On the rear of the printer, turn the power inlet switch off. With the top cover open, inspect the area near the input pinch rollers. If the jam is in an accessible location, remove it. QL-800 User Guide...
Page 125: Removing A Media Jam In The Transport Unit
Note: Before removing the transport unit, make sure that the media has been cut at the media exit and under the transport entrance guide. See “Removing a Media Jam” on page 121. Place the transport unit on a flat surface. If the jam is located in an accessible location, remove it. QL-800 User Guide...
Page 126 Note: Use caution when working near the encoder disc. The encoder disc is a sensitive component that can be damaged by debris, scratches, etc. b) Remove the affected star wheel assembly by unfastening the screws. Each assembly is secured by four screws. 14347412 (8) 42916110 42916100 QL-800 User Guide...
Page 127: Removing A Media Jam In The Transport Area Inside The Printer
On the rear of the printer, turn the power inlet switch off. Examine the printer interior. With the transport unit removed, you will be able to locate media jams inside the printer. If the jam is located in an accessible location, remove it. QL-800 User Guide...
Page 128 Slide the maintenance sled away from the printhead toward the media entrance pinch. c) Remove the jam when it is accessible. d) Power on the printer. The printhead and maintenance sled will automatically be adjusted during the power-up sequence, and the printhead will be moved to the capped position. QL-800 User Guide...
Page 129: Known Issues
This condition is not indicated by an error message. The initialization process will stop and only the sump pump motor will be running. To correct this issue, ensure the main side door is closed prior to powering on the printer. QL-800 User Guide...
Page 130: Resolving Windows 7/8/10 Usb Installation Issues
PC via the USB cable. If you connected the USB cable before running the installation wizard, Windows 7/8/10 will not recognize the printer correctly. In this case, the QL-800 will be listed as an Unspecified item in the Devices and Printers window.
Page 131: Resolving Usb Communication Issues
Windows will locate the driver on your system and create a printer item. Resolving USB Communication Issues USB communication issues may prevent you from connecting to the printer with the QL-800 Maintenance Utility, Status Monitor, or Custom QuickLabel software. QL-800 User Guide...
Page 132 In this situation, a warning symbol will displayed over the printer icon in the driver properties window. Use the following procedure to correct USB communication issues. Note: This procedure requires administrator level access in Windows. Open the Device Manager window. QL-800 User Guide...
Page 133 Choose Let me pick from a list of available drivers on my computer. The device selection window will open. Select USBCOMM Device Driver. Then choose Next and follow the on-screen instructions to complete this procedure. QL-800 User Guide...
Page 134: Identifying And Resolving Priming Problems
Identifying and Resolving Priming Problems The printer is primed when you use any of the following features: • After Moving function in the Cleaning tab of the QL-800 Maintenance Utility • After Shipping function in the Cleaning tab of the QL-800 Maintenance Utility •...
Page 135: Rewinder
The rewinder and associated bracket require a surface 14 inches (356 mm) in length and 21 inches (534) in width. • Do not turn the rewinder mandrel by hand to rewind the media. Turning the mandrel by hand can result in rewinder damage. QL-800 User Guide...
Page 136: Installing The Rewinder
[4]. Remove the two thumb screws from the rewinder [5]. Align the rewinder [5] with the rewinder bracket [4]. Ensure the thumb screw mounting locations align with the slotted holes on the bracket. QL-800 User Guide...
Page 137: Installing The Rewinder When Using The External Unwinder
Note: Do not discard the rewinder bracket. It is required for installing the rewinder when not using the external unwinder. Ensure the power switch [1] on the rewinder is in the off position. QL-800 User Guide...
Page 138: Rewinding Labels
Rewinding Labels The rewinder automatically winds printed media exiting the QL-800 onto rolls. The setup process for rewinding labels requires an empty label core and tape. Note: Do not turn the rewinder mandrel by hand to rewind the media. Turning the mandrel by hand can result in rewinder damage.
Page 139 Do not turn the mandrel by hand to rewind the media. The media rewind path is illustrated below. Resume the print job on the QL-800 printer. The rewinder will rewind media automatically as needed. The rewinder will stop when the printer stops advancing media or when the printer is out of media.
Page 140 Rewinder QL-800 User Guide...
Page 141: External Unwinder
If you are installing both the rewinder and unwinder, a surface 51 inches (1296 mm) in length and 21 inches (534 mm) in width is required. • Do not turn the unwinder mandrel by hand to unwind the media. Turning the mandrel by hand can result in unwinder damage. QL-800 User Guide...
Page 142: Installing The External Unwinder
Use the Before Moving feature in the Cleaning tab of the QL-800 Maintenance Utility. This utility will prepare the printer for lifting and moving onto the brackets. See “Preparing for Moving” on page 73. Power off the printer. On the rear of the printer, turn the power inlet switch off.
Page 143 On the rear of the printer, turn the power inlet switch on. Power on the printer. Use the After Moving feature in the Cleaning tab of the QL-800 Maintenance Utility. This utility will prepare the printer for printing. See “Preparing for Moving” on page 73. QL-800 User Guide...
Page 144: Unwinding Labels With The External Unwinder
Then tighten the thumb screws. Unwinding Labels with the External Unwinder The unwinder automatically unwinds media into the QL-800 for printing. This option is used when feeding rolls over eight inches in diameter. Note: Do not turn the unwinder mandrel by hand to unwind the media. Turning the mandrel by hand can result in unwinder damage.
Page 145 Ensure the side of the roll contacts the inner flange [1]. Reinstall the outer flange [2] and then turn the mandrel adjustment knob [4] clockwise to tighten the mandrel. Install the removable roll support arm [7]. Then tighten the thumb screw [6] to lock it into position. QL-800 User Guide...
Page 146 Release the roller handle and then close the top cover. The printer will start feeding media. See “Loading Media with Manual Feed Mode” on page 33. QL-800 User Guide...
Page 147: Shipping Precautions
• If you are sending the printer to QuickLabel for factory service, please do not ship the printhead or ink cartridges. Store the printhead in its original plastic tray and packaging material.
Page 148 Shipping Precautions QL-800 User Guide...
Page 149: Safety Warnings And Precautions
Also, place the printer in an area where you can disconnect the power cord immediately; keep the area around the power cord connection free of obstacles. This allows you to unplug the power cord quickly in an emergency. QL-800 User Guide...
Page 150: Power Supply And Power Cord
Use only a slightly damp cloth, thoroughly wrung out, to clean the printer surfaces. Never use alcohol, thinner or any other flammable liquids. If such materials come into contact with electrical components inside the printer, this could cause a fire or serious electrical shock. QL-800 User Guide...
Page 151: Moving The Printer
See “Preparing for Moving” on page 73. See “Preparing for Shipping” on page 73. • Before you move the printer to another location in the same building, disconnect the power cord and make sure that all other cables are disconnected. QL-800 User Guide...
Page 152: Ink Cartridge And The Maintenance Cartridge
Important • Do not install or remove the ink cartridge or maintenance cartridge unless it needs to be replaced. Doing so can accelerate wear of the printer components. QL-800 User Guide...
Page 153: Specifications
Near full warning at approximately 80% full Printhead Life Approximately 250,000 linear inches. Printhead life varies with image content and duty cycle, and is reported by the QL-800 Maintenance Utility so the user can anticipate end of life. Printing of vertical lines will accelerate printhead wear.
Page 154 Length: 1.125” (29 mm) - 30.125” (765 mm) Types: Gloss Paper, Matte Paper and Synthetic pressure-sensitive; Paper Tag Stock Roll: 8” OD (203 mm) QuickLabel® paper and synthetic labels on 3” ID (76.2 mm) core Thickness: 5.5 mil - 7.5 mil (0.140 mm - 0.191mm)
Page 155 23.7” L x 20.3” W x 20.8” H (602 mm x 515 mm x 528 mm) Weight No Supplies: 64 lbs. (29 Kg) With Supplies: 71 lbs. (32 Kg) Packaged: 79 lbs. (36 Kg) Optional Accessories Automatic Label Roll Rewinder QL-800 User Guide...
Page 156: Label Specifications
Specifications Label Specifications Label Rollstock 8” OD (203 mm) QuickLabel® paper and synthetic labels Label Size/Print Area Width: 2.0” - 8.3” (51 mm - 211 mm) Length: 1.0” - 30.0” (25 mm - 762 mm) Construction Width (a): 2.125” - 8.425” (54 mm - 214 Edge Trim Left / Right (b): 0.063”...
Page 157 Multi-Across/Down: Yes, 1.0” (25 mm) min. width, 1.0” (25 mm) min. length Maximum of 0.25” horizontal and vertical gaps Butt Cut Label Construction: acceptable if no print required for length of reflective mark Splices: clear tape splices are permissible QL-800 User Guide...
Page 158 Specifications QL-800 User Guide...
Page 159: Index
Error 100D ......97 Custom QuickLabel Omni ....45 Error 100E .
Page 160 Horizontal Baseline ......69 Outer Flange ......40 QL-800 User Guide...
Page 161 Shipping ......73 Specifications ......153 QL-800 User Guide...
Page 162 Index QL-800 User Guide...

QuickLabel QL-800 User Manual

Chapter 1: Getting Started

Getting Started

Chapter 2: QL-800 Overview

QL-800 Overview

Chapter 3 Designing and Printing Labels

Chapter 4: QL-800 Maintenance Utility

QL-800 Maintenance Utility

Chapter 5: Printer Maintenance

Printer Maintenance

Chapter 6: Error Messages

Error Messages

Chapter 7: Troubleshooting

Troubleshooting

Chapter 8: Rewinder

Rewinder

Chapter 9: External Unwinder

External Unwinder

Chapter 10: Shipping Precautions

Shipping Precautions

Chapter 11: Safety Warnings and Precautions

Safety Warnings and Precautions

Chapter 12: Specifications

Specifications

Index

Quick Links

Need help?

Questions and answers

Related Manuals for QuickLabel QL-800

Summary of Contents for QuickLabel QL-800

Table of Contents