Troubleshooting; Start-Up Difficulties - Zeiss HUMPHREY 720i User Manual

APPENDIX A
Appendix H: Troubleshooting
The following are a number of situations which may occur when using your HFA II. Not all potential situations are listed nor are all the
possible solutions. Please refer to the section numbers found in the parentheses "( )" to find additional information on the subject of
concern in this User's Guide. More information may also be found on the web site for Carl Zeiss Meditec: www.meditec.zeiss.com
Should you still have difficulties after attempting to solve the problem, call Carl Zeiss Meditec Customer Service at 1-877-486-7473. Have
this User's Guide available, print a copy of the System Log and know your HFA II model, serial number and current software revision
before calling Customer Service.
To find the Model and Serial Number (1)
• Look on the rear panel of the HFA II to find the information.
• These numbers may also be found at the top of the System Log or on the Unit Configuration ("i" Information) screen.
Write these numbers here for future reference:
Model Number: _______________________________
Serial Number: _______________________________
How to print the System Log (2)
• Start at the Main Menu.
• Press System Setup icon.
• Press PRINT SYSTEM LOG.
PROBLEM

Start-up Difficulties

HFA II will not turn on
HFA II turns on but Main Menu
screen never appears
Calibration screen displayed at start-up
REV. B 02/03 PN 51680-1 R E V . A 10 9/ 9 8 P N 47653
How to print the Unit Configuration information (2)
•Press the "i" button in the upper left-hand corner of most screens.
- If the eye monitor is visible, press OFF to display "i" button.
•Press PRINT.
POSSIBLE CAUSE OR SOLUTION
• Check power cord connections to HFA II, power table and wall outlet (1)
• Check power switch on power table (1)
• Check fuse in HFA II (near power switch) and power table (1, 12)
• If black screen is present and patient response button drawing is visible,
press patient response button to verify error code - write down the error
code - then turn HFA II off then on again - if this continues, call Customer
Service and mention error code
• If this happens after installation of new software: Turn off HFA II, re-install
software starting with disk #1 in floppy drive - turn power on to HFA II and
follow directions
• Check brightness knob on right side of touch screen (1)
• Check to see if patient response button is being down pressed in holder
• Patient response button stuck in down position (12)
- follow directions on screen or recycle power
- lift patient response button out of holder; replace in proper position.
HUMPHREY FIELD ANALYZER II - H U M P H R E Y F I E L D A N A L Y Z E R
HUMPHREY FIELD ANALYZER II
A-25 H-1
i I I
series