If paper jams repeatedly
Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine.
Check that no jammed paper fragments remain in the machine.
If a paper jam occurs during printing on the back side of the paper that is already printed (manual 2-sided
printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.
Do not forcibly remove the jammed paper from the machine
Forcibly removing the paper may damage parts. If you are not able to remove the paper,contact your local
authorized Canon dealer or the Canon help line.
Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it
out, but follow the procedure for a different paper jam location indicated by the message.
Gently pull out the paper.
Open and close the Front cover.
When the Front cover is opened and closed, the paper jam message disappears.
Close the tray.
Press the button to open the Front cover.
When a Problem Cannot Be Solved(P. 503)