Common Problems(P. 485) also.
Printing results are not satisfactory. Paper creases or curls.
When You Cannot Print Properly(P. 491)
You cannot print.
Check the Following.
Is the [
] indicator lit or blinking? In this case, printing is in progress. Please wait for a while. If the
remaining data is not printed even after a while, select <Form Feed> or <Soft Reset> in the Reset menu.
Reset Menu(P. 448)
Online key(P. 25)
Can you print by Status Print or Network Status Print? If you can print, the machine has no problem. Check
the configured network and computer settings.
Printing Reports and Lists(P. 525)
Can you print a Windows test page? If you can print a Windows test page, there is no problem with the
machine or the printer driver. Check the print settings of your application.
Printing a Test Page in Windows(P. 598)
If the problems persist, check the items that suit your operational environment.
Wired LAN connection
Have you selected the correct port?
Checking the Printer Port(P. 600)
If the correct port is selected, click [Configure Port] of the [Ports] tab to check that the setting specified for
[Printer Name or IP Address] matches that configured in the machine.
If there is no port to use or the IP address of the machine is changed, you need to generate a port. For more
information, see the description of the procedure for changing the standard TCP/IP port in the manuals for
the relevant drivers on the online manual website.
Is the computer communication restricted by firewalls? Use the operation panel to set <Address Filter> to
Restricting Communication by Using Firewalls(P. 257)
Address Filter(P. 386)
Disable security software and other resident software.
You need to change the print protocol to LPD and enable LPR Byte Counting. For more information, see
the description of the procedure for changing the standard TCP/IP port in the manuals for the relevant
drivers on the online manual website.
Reinstall the printer driver. For more information, see the manuals for the relevant drivers on the online
Can you print from other computers on the network? If you also cannot print from other computers,
contact your local authorized Canon dealer or the Canon help line.
If you are using the SMB network
) lit? If it is not lit, press
) to set the machine to online.