Non-Built-In Auto Attendant - Toshiba strata CT Installation & Maintenance Manual

Peripheral Installation
Dial
*
DISA Mode
Internal
Dial Tone
Programs
14-4, -5, and -6
No
H
A1 + DTMF
ReceiverAvailable?
15 Sec
Yes
1
Go to
Answer
C
Talk
Note:
A2 ~ A2''' — Secondary
Announcement Device(s)
Flowchart 6-3

Non-built-in Auto Attendant

Alternatives to using the Strata CT built-in AA feature, are voice mail systems, such as
Toshiba Stratagy or other supplier Voice Mail systems with an AA feature and non-voice mail
AA as a stand-alone device.
Non-built-in Auto Attendant Programming
The Auto Attendant programs described in
on Page 6-47
03, 04, 10-1, 13, 16, 31, 33, 36, 37, 39, and 81~89 should be considered for proper operation.
6-52
Auto Attendant Routes Call (Program 09):
Dial: Wrong or Vacant
ACD
Number; or Dial a DND or
Group
Ringing Station
Overflow
To AA
Option
0
Go to Figure 6-2
No
4
Check
Program 10-3
Program 10-3
LED 18 (On)
Yes
No No
5
(15 Second
Time Out)
Yes
Ring Station per Program
(81, 84, 87) for 40/120/240
Sec. per Program 10-3
LEDs 16 and 17
No Answer
or Automatic
Release
Disconnect
Exchange Line
Built-in Auto Attendant Flowchart (continued
do not apply to the Non-integrated AA feature sources, but Strata CT Programs
A
Camp-On Beep 10 IPS Fast LED
Dial Busy or
Flash LCD Camp-On Display
Ringing DN
Camp-On Timer
Busy Station Becomes Idle
(Program 26)
(011-999S)
Time-Out
16 Second No Answer
3
Note 1
A2 In
System?
Yes
A2 + DTMF
ReceiverAvailable?
Yes
1 Second Queue
Wait
A2'''
A2''
A2'
Ring A2
Time-out 16 Seconds
A2 Answers Within
16 Seconds
(Faulty A2)
A2 Answers and Plays
(60 Seconds Maximum; DTMF Receiver Remains
Announcement
4 Seconds After Announcement Disconnects)
2
Go to Figure 6-2
"Built-in Auto Attendant Basic Call Sequences"
Caller Receives Music-On-Hold or Ring Back Tone
per Program 10-3, LED 15 When Auto Attendant
Routes Call
Dial Idle DN
Ring DN for 16
1
Seconds
1
If the station has CF/NA set, the
station will ring for the CF/NA time
duration and then it will forward to
the forwarded destination. The
CF/NA destination station will ring
16 sec and then route to
answered. A call will not forward a
second time.
(16 Second Wait for A2/DTMF Receiver Available)
Program 24
A1 ~ A1''' Assignments to
KSTU3 / RSTU / PSTU
4
Go to
)
Strata CT I&M Manual October 2000
Answer
Talk
if not
1545