Toshiba strata CT Installation & Maintenance Manual page 320

Computer Telephony Integration
The above rules are written for any line button on the phone. The first rule creates a "Pop"
screen whenever a new call begins ringing, and a Caller ID number has been received, and I
am "Not Talking" on the phone.
The second rule creates a "Pop" whenever I connect to that call and the call has a Caller ID
number associated with the call. The last two rules open the search to "Everyone" when a
call is placed on Hold or "Disconnected.
These last actions are needed for ACT! since the search routine narrows its record search to
those that meet the criteria. These rules generally lead the search to one record group, and
any additional selections must be within this group.
To automatically search all records to allow a call to be placed on Hold and move to a second
or third caller, the search should be opened to all records in the file.
CAUTION!
ACT! Screen Pop Actions
H
The following Actions have been predefined to work with ACT! 3.0 to control the screen to
match the Caller ID received. Toshiba does not expect the user to understand the details of
the interface between ACT! and StrataLink. These actions are provided to ensure that
information is entered correctly in a given system when problems might occur.
C
Figure 9-31
9-46
Use caution when employing Call Hold and Call Clearing trigger rules. If
multiple phones have the same line appearances, calls placed on hold and
disconnected from each one of the other phones will trigger the event in
this CTI-enabled location. The action "Lookup Everyone" should not
cause a problem.
StrataLink Action for "Popping" ACT!
Strata CT I&M Manual October 2000