Using Stratalink For Cti Connections - Toshiba strata CT Installation & Maintenance Manual

Using StrataLink for CTI Connections

H
C
Figure 9-12
Strata CT I&M Manual October 2000
Many Microsoft "Windows"-based Computer Telephony software products either do not have
a TAPI compliant version of their product, or need the additional capabilities of a
"middleware" software to control how the application functions with Strata CT call handling.
Two examples are given below.
N
Elan Software's Goldmine
N
Symantec's ACT! V3.0.
StrataLink can also be made to work with other contact managers using DDE, this is easily
achieved by adding Rules and Actions in the StrataLink application. It can also be made to
integrate with other "back office" business software application that have their own scripting
languages. Both scenarios would require some specialist knowledge of the scripting
language and DDE, such types of integration can not be supported by Toshiba Information
Systems, but we are willing to help by talking to systems integrators to assist where possible.
StrataLink will work with Toshiba's V2.36 TSPI or above. Both will be packaged together
and will ship with each PCIU. The installation procedure will provide options for installing
the TSPI, StrataLink, or both.
StrataLink communicates with these software applications using Microsoft Windows Open
System Architecture capabilities for Dynamic Data Exchange (DDE). StrataLink accepts a
DDE exchange to provide for outbound dialling and creates DDE instructions which in turn
create actions within the linked application.
The program is designed to work with Toshiba's TAPI Service Provider to receive events
from the telephone system and collect information for the application. It also provides
dialling instructions which ensure the number sent to the telephone system matches the local
dialling plan.
Figure 9-12 shows how StrataLink is used with Windows applications to provide telephone
services with your desktop PC.
Computer Telephony Connection Using Toshiba's StrataLink
®
95 V3.0
Computer Telephony Integration
9-27