Computer Telephony Integration
Figure 9-16
Add/ Edit Action
When adding or editing an Action, the following fields are displayed on the Add/ Edit Action
Screen
H
Important!
C
Figure 9-17
Add/Edit Actions Screen
Action Name
Every event Action has a 'Name' which you should set to describe the result the Action is
trying to cause, like 'Beep My Pager'. This name is used in the Trigger Rules.
Type
Select from the pull-down menu the type of Action to be performed. Each Action has one or
more parameters that must be provided by the user/ installer. These parameters often contain
'tokens' which enable the inclusion of real-time information (e.g. Caller Phone Number, Date,
Time, etc.) in the parameter. The choices are as follows:
9-32
Add/Change Actions Screen
(Figure
9-17):
Do not change these items without specific instructions in the program's
Application Notes.
Strata CT I&M Manual October 2000