Toshiba strata CT Installation & Maintenance Manual page 254

ACD Installation
009 ACD
009 204
Figure 7-3
H
003 ACD
003 204
C
Figure 7-4
009 ACD
009 204
Figure 7-5
7-12
14:30 00:02;03 00;04
14:31 00:00;26
DDI Call to ACD Queue Example
ACD Call goes to Queue then rings Agent – Agent Answers
14:00 00:02;38 00;05
14:01 00:01;23
00:05
02:38
01:23
03:66
Loop Start Incoming Call Example
DDI ACD Call to ready Agent at Station 204
10:53 00:00;16 00;06
10:53 00:00;40
DDI ACD Call to Available Agent Example
Identifies ACD call (not Group number)
Call answered by Agent Time
Ring before Queue + Queue Time
DDI Seizure + Digits Received Time
204
Agent Telephone Primary Directory Number [PDN]
Agent Talk Time Duration
Call Disconnect Time
Agent Telephone [PDN]
DDI Line Number
Time Agent answers call
Queue + Ring Agent Time
Ring Time, before First Announcement
Answers Duration
204
(Program 11-4 = 4 seconds)
Agent Primary Directory Number [PDN]
Agent Talk Time Duration
Time call is disconnected
Agent Telephone [PDN]
Exchange Line Number
Total time call is connected to
system is 4 minutes, 6 seconds
Time Telephone (204) answers Line 9
Queue and/or Ring Telephone Time
Duration of Incoming Seizure
+ digits dialled
204
Primary Directory Number [PDN] of Called
Telephone
Talk Time Duration
Time call is disconnected
Talking Telephone [PDN]
DDI Line Number
Strata CT I&M Manual October 2000
2023
2024
1999