Toshiba strata CT Installation & Maintenance Manual page 314

Computer Telephony Integration
Adding screen-pops in StrataLink
Normally, StrataLink needs a Caller ID number to process calls. Using the Caller ID number
to delay an action is the preferred method if the user is talking on another line. The action
"pop the next record" occurs if the current call is terminated or placed on hold.
Note
H
Figure 9-24
The two Trigger Rules shown above enable a screen-pop for two situations: when a call
arrives and the user is not busy on another call {Call Ringing}; and, when a call is connected
{Call Connected}. The user can handle multiple calls.
If your first call is placed on hold, the second call is identified. You can chose to return to the
C
first (held) call or to answer the second call.
Figure 9-25
If you choose to return to the first call, the second rule causes the "Pop Goldmine" action to
occur again, bringing back the record for that caller.
This is a very powerful tool for users handling numerous calls.
9-40
A time delay can be used, if needed, for your application and for selected line
buttons.
Trigger Rules for Goldmine
Call Ringing Trigger
Strata CT I&M Manual October 2000