Stratalink Functions; Software Application Initiated Events - Toshiba strata CT Installation & Maintenance Manual

Computer Telephony Integration

StrataLink Functions

StrataLink has three basic functions. It:
Processes Telephone Events
Using Windows TAPI, StrataLink accepts the Strata CT commands and provides a selection
of "Actions" based upon call events, called Triggers. Each Trigger can have one or more
conditions applied to it to control how, when, or if the Action is to be performed. Each
Action has a limited set of parameters that can be changed to customise the application for
the user. A list of Trigger events can be selected for the Action desired.
Provides Outbound Calling and Call Control
The Computer Telephony Software creates events for controlling the telephone. The events
are controlled using DDE exchanges originating from the application and received by
StrataLink. In some programs, the application software must be configured for this
H
operation.
Test, Debugs, and Monitors
StrataLink provides several important testing and debugging functions. These tools enable
the installer to verify whether the link is functional and by using the TAPI link, to view the
details of the information being passed. Without these tools, the troubleshooting or verifying
operation is reduced to guessing.
C

Software Application Initiated Events

Dialling Preferences
Most application programs when attempting to dial using a DDE command are not able to
specify the line appearance for the call. A line appearance must be specified for:
StrataLink provides an easy-to-use dialogue box
Set-up sub-Menu to set your dialling preferences.
Local Calls
Application programs may dial the area code of the telephone number even if it is a local call.
Thus, by setting the Local Area Code field, StrataLink detects these calls, strips off the Area
Code of the telephone number, and dials using the 'Local' appearance. For example, if your
Local Area Code is '0171' and the application attempts to dial '0171-515-1234', the program
converts the number to '515-1234' before dialling.
9-28
N
Accepts events from the telephone, applies filtering rules and conditions and causes
actions to take place in the application.
N
Provides for outbound calling and call control from the application.
N
Provides tools for testing the interface and debugging or monitoring the call events.
N
Intercom Calls - dialling numbers with less than five digits.
N
Local Calls - calls that match the local area code specified of calls with only six or
seven digits.
N
Long Distance Calls - any call with 10 or more digits.
(Figure 9-13) available in the Main Menu's
Strata CT I&M Manual October 2000