Toshiba strata CT Installation & Maintenance Manual page 8

Wiring .......................................................................................................... 7-3
ACD Installation Guidelines ............................................................................. 7-4
Initialise the System ...........................................................................................7-4
Install the Feature Key........................................................................................ 7-4
Install Related PCBs ...........................................................................................7-4
Connect COM Port Wires................................................................................... 7-5
Install ACD/MIS Interface ................................................................................. 7-5
Set the MIS Channel...........................................................................................7-5
Connect Announcement Devices........................................................................ 7-5
Connect Music Sources ......................................................................................7-6
Install ACD to Strata CT Built-in Auto Attendant (AA) Integration ................. 7-6
Assign ACD to Toshiba Stratagy or Customer Supplied Voice Mail AA
Integration..................................................................................................... 7-6
ACD Line Operation/Programming Considerations .........................................7-7
ACD Programming ......................................................................................7-7
Direct Incoming Assignments to ACD Groups ........................................... 7-7
DDI/Tie Incoming Line Calls ...................................................................... 7-7
Transfer From Built-in Auto Attendant (AA) to ACD Group ..................... 7-8
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Transfer From External AA to an ACD Group ........................................... 7-8
Overflow From an ACD Group Queue ........................................................ 7-8
ACD Group Status ....................................................................................... 7-9
Agent Ring No Answer Call Treatment .....................................................7-10
ACD SMDR Printout Examples ................................................................7-11
Insight DK .......................................................................................................7-15
Strata CT Requirements .............................................................................7-15
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Reference Information ...............................................................................7-15
Wall boards ................................................................................................7-15
Chapter 8 - Fault Finding
Fault Classification ............................................................................................ 8-1
Fault Clearing Procedures ................................................................................. 8-1
Parts Return .......................................................................................................8-2
Processor PCB Fault Isolation ........................................................................... 8-3
Fault Isolation Procedure ............................................................................. 8-3
Station Cable Continuity Check ........................................................................ 8-4
Voltmeter Test ............................................................................................. 8-4
Ohmmeter Test ............................................................................................. 8-5
Cable Installation Test ................................................................................. 8-6
Fault Isolation Flowcharts ................................................................................. 8-7
Chapter 9 - Computer Telephony Integration
Installing Computer Telephony Integration ...................................................... 9-1
About Strata CT and TAPI ................................................................................9-1
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Strata CT I&M October 2000