Connect Music Sources; Install Acd To Strata Ct Built-In Auto Attendant (Aa) Integration; Assign Acd To Toshiba Stratagy Or Customer Supplied Voice Mail Aa Integration - Toshiba strata CT Installation & Maintenance Manual

ACD Installation
Step 8: Connect Music Sources
Connect the music source for each ACD Group (queue) to the appropriate station port or to
the processor PCB MOH jack. Music sources can be connected to RSTU or PSTU station
ports or to the processor PCB MOH jack. See
Source Installation" on Page
See
Important!
Each ACD Group can have a separate music source or Groups can share music sources in any
combination.
Music source port assignments are made in Program 14-3, Code 4. Music source timers are
set in Program 11-5 (1, 2, and 3).
Step 9: Install ACD to Strata CT Built-in Auto Attendant
(AA) Integration
If ACD calls route to an ACD Group via the Strata CT built-in AA, install and program the
H
AA per
Auto Attendant "single digits" are assigned to ACD Groups in Program 09.
Step 10: Assign ACD to Toshiba Stratagy or Customer
Supplied Voice Mail AA Integration
C
If a Toshiba Stratagy or Customer supplied Voice Mail AA must answer calls and transfer
Exchange lines to ACD Groups, assign the Exchange lines to ring the Strata CT standard
telephone ports connected to the Stratagy or Customer supplied Voice Mail AA in Programs
81~89.
Also program the appropriate Strata CT station ports to interface with the Stratagy or VP
ports in Program 31.
Program the Stratagy or Customer supplied Voice Mail AA to Recall and dial #406XX to
transfer calls to ACD Groups (where XX = the ACD Group Number: 01~16).
7-6
Chapter 4 – Universal Slot PCB Wiring
If connecting a music source to RSTU or PSTU standard telephone ports, an
isolation transformer may be required as shown in
music source from excessive current/voltage.
"Strata CT Built-In Auto Attendant (AA)" on Page 6-46
Figures 6-3,
6-9.
for details.
6-4, 6-5 and "Alternate BGM
Figure 6-4 to protect the
.
Strata CT I&M Manual October 2000