Handling Outgoing Calls; Handling Incoming Calls - Toshiba strata CT Installation & Maintenance Manual

Computer Telephony Integration

Handling Outgoing Calls

Handling Incoming Calls

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Telephone numbers can be stored in the database with CT Access Codes or without. If the
access code for the number is not stored with the telephone number, then the access code can
be added by the application or by Stratalink.
To have StrataLink add the access code, StrataLink Preferences must be configured from the
"Preferences" item in the "Setup" menu.
To dial the telephone number, Microsoft Access must use the StrataLink 'Dial' action. An
example of how to do this is below.
On Error GoTo Err_StrataLinkdial
lngStrataLinkChannel = Application.DDEInitiate("stratlnk", "System")
On Error GoTo 0
Application.DDEExecute lngStrataLinkChannel, "[Dial, " & """" & strtodial & """]"
Application.DDETerminate lngStrataLinkChannel
Err_StrataLinkdial:
Exit Sub
Simple Cases
For simple applications, the DDE command itself can be used to perform the incoming
function. In this case either use the RunSQL DDE command or the OpenForm (with filter)
DDE command.
Stratalink ships with an example of a RunSQL action.
For OpenForm use the filter parameter to make the form go to the first record with the correct
phone number.
[OpenForm "Form Name",,,"[Contact.PhoneNumber]=&P"]
Strata CT I&M Manual October 2000