Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 100

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Diagnostic
Message
code
S.1100C [S.1100C] An
uncorrectable error has
been detected on
processor %.
I.18005 [I.18005] A discrepancy
has been detected in the
number of cores
reported by one or more
processor packages
within the system.
I.18006 [I.18006] A mismatch
between the maximum
allowed QPI link speed
has been detected for
one or more processor
packages.
84
BladeCenter HS23 Blade ServerProblem Determination and Service Guide
Description
Uncorrectable
processor error
detected.
Processors have
mismatched number of
cores.
Processors have
mismatched QPI Speed.
Action
1. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
2. Restart the server.
3. Contact your IBM service representative for
support.
(% = microprocessor number)
1. Make sure the microprocessor is supported
by the blade server. See http://www.ibm.com
/systems/info/x86servers/ serverproven/
compat/us/.
2. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
3. Run the Setup utility and select System
Information → System Summary →
Processor Details to view the
microprocessor information to compare the
installed microprocessor specifications.
4. (Trained technician only) Remove and
replace one of the microprocessors so that
they both match (see "Removing a
microprocessor and heat sink" on page 61
and "Installing a microprocessor and heat
sink" on page 65).
1. Make sure the microprocessor is supported
by the blade server. See http://www.ibm.com
/systems/info/x86servers/ serverproven/
compat/us/.
2. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
3. Run the Setup utility and select System
Information → System Summary →
Processor Details to view the
microprocessor information to compare the
installed microprocessor specifications.
4. (Trained technician only) Remove and
replace one of the microprocessors so that
they both match (see "Removing a
microprocessor and heat sink" on page 61
and "Installing a microprocessor and heat
sink" on page 65).