Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 120

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Diagnostic
Message
code
S.3818004 [S.3818004] The CRTM
flash driver could not
successfully flash the
staging area. A failure
occurred.
W.3818005 [W.3818005] The CRTM
flash driver could not
successfully flash the
staging area. The
update was aborted.
S.3818007 [S.3818007] The
firmware image
capsules for both flash
banks could not be
verified.
W.381800- [W.381800D] TPM
D physical presence is in
asserted state
104
BladeCenter HS23 Blade ServerProblem Determination and Service Guide
Description
CRTM Update Failed.
CRTM Update Aborted.
CRTM image capsule
could not be verified.
TPM physical presence
is in asserted state.
Action
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Complete the administrative tasks that
require the TPM physical presence switch to
be in the ON position.
2. Restore the physical presence switch to the
OFF position.
3. Reboot the system.
4. (Trained technician only) If the error
continues, replace the system-board
assembly (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).