Table of Contents
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. . . . . . . . . . . . . .
Checkout procedure . . . . . . . . . . . . .
About the checkout procedure . . . . . . .
Performing the checkout procedure . . . . .
Diagnostic tools overview . . . . . . . . . . .
Event logs . . . . . . . . . . . . . . . . .
blade server . . . . . . . . . . . . . .
POST . . . . . . . . . . . . . . . . . . .
POST/UEFI diagnostic codes . . . . . . . . .
IMM error messages . . . . . . . . . . . . . 105
Troubleshooting tables . . . . . . . . . . . . 188
General problems . . . . . . . . . . . . 188
Hard disk drive problems . . . . . . . . . 189
Intermittent problems . . . . . . . . . . . 190
Keyboard or mouse problems . . . . . . . 190
Memory problems . . . . . . . . . . . . 191
Monitor or video problems . . . . . . . . . 192
Network connection problems . . . . . . . 193
Optional-device problems . . . . . . . . . 194
Power error messages . . . . . . . . . . 195
Power problems . . . . . . . . . . . . . 198
Removable-media drive problems . . . . . . 200
ServerGuide problems . . . . . . . . . . 201
Service processor problems . . . . . . . . 202
Software problems . . . . . . . . . . . . 202
Universal Serial Bus (USB) port problems . . . 203
Light path diagnostics . . . . . . . . . . . . 204
blade server . . . . . . . . . . . . . . 204
Blade server light path diagnostics LEDs . . . 205
program . . . . . . . . . . . . . . . . . . 209
Running the diagnostic programs . . . . . . 209
Diagnostic text messages . . . . . . . . . 210
Viewing the test results . . . . . . . . . . 211
Diagnostic messages . . . . . . . . . . . 211
IMM self tests . . . . . . . . . . . . . . . 211
Emulex Ethernet device tests . . . . . . . . . 233
CPU stress tests . . . . . . . . . . . . . . 235
Memory self tests . . . . . . . . . . . . . . 237
Optical drive self tests . . . . . . . . . . . . 248
Storage drive self tests . . . . . . . . . . . . 252
ii
BladeCenter HS23 Blade ServerProblem Determination and Service Guide
77
Tape alert flags . . . . . . . . . . . . . . . 253
77
Recovering from a UEFI update failure . . . . . . 254
77
In-band manual recovery method . . . . . . 254
78
Out-of-band manual recovery method . . . . 255
78
79
method . . . . . . . . . . . . . . . . 257
79
Automated boot recovery (ABR) . . . . . . . . 257
80
Nx boot failure . . . . . . . . . . . . . . . 258
81
81
Solving SAS hard disk drive problems . . . . . . 258
problems . . . . . . . . . . . . . . . . . 258
Keyboard or mouse problems . . . . . . . 259
Media tray problems . . . . . . . . . . . 259
Network connection problems . . . . . . . 261
Power problems . . . . . . . . . . . . . 261
Video problems . . . . . . . . . . . . . 262
Solving undetermined problems . . . . . . . . 262
Problem determination tips . . . . . . . . . . 264
technical assistance . . . . . . . . . . 265
Before you call . . . . . . . . . . . . . . . 265
Using the documentation . . . . . . . . . . . 266
Web . . . . . . . . . . . . . . . . . . . 266
How to send DSA data to IBM . . . . . . . . . 266
Creating a personalized support web page . . . . 266
Software service and support . . . . . . . . . 266
Hardware service and support . . . . . . . . . 267
Appendix B. Notices. . . . . . . . . . 269
Trademarks . . . . . . . . . . . . . . . . 269
Important notes . . . . . . . . . . . . . . . 270
Particulate contamination . . . . . . . . . . . 270
Documentation format . . . . . . . . . . . . 271
Telecommunication regulatory statement . . . . . 272
Electronic emission notices . . . . . . . . . . 272
Taiwan BSMI RoHS declaration . . . . . . . 273
Index . . . . . . . . . . . . . . . . . . 275
. . . . . . 258
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