Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 119

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Diagnostic
Message
code
W.3808003 [W.3808003] Unable to
retrieve the system
configuration from the
IMM.
I.3808004 [I.3808004] The IMM
System Event Log (SEL)
is full.
I.3818001
[I.3818001] The
firmware image capsule
signature for the
currently booted flash
bank is invalid.
I.3818002 [I.3818002] The
firmware image capsule
signature for the non-
booted flash bank is
invalid.
I.3818003 [I.3818003] The CRTM
flash driver could not
lock the secure flash
region.
Description
Error Retrieving System
Configuration from IMM.
IPMI System Event Log
is Full.
Current Bank CRTM
Capsule Update
Signature Invalid.
Opposite Bank CRTM
Capsule Update
Signature Invalid.
CRTM Could not lock
secure flash region.
Action
1. Run the Setup utility, save the configuration,
and restart the server (see "Using the Setup
utility" on page 11).
2. Update the IMM2 firmware (see "Updating
firmware and device drivers" on page 23).
3. (Trained technician only) If the problem
remains, replace the system board (see
"Removing the system-board assembly" on
page 71 and "Installing the system-board
assembly" on page 71).
Run the Setup utility to clear IMM2 logs and
restart the server (see "Using the Setup utility" on
page 11).
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Run the Setup utility (see "Using the Setup
utility" on page 11), select Load Default
Settings, and save the settings.
2. Recover the server firmware (see
"Recovering from a UEFI update failure" on
page 254).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
Chapter 5
. 103
Diagnostics