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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Diagnostic
Message
code
W.305800-
[W.305800A] Driver
A
health protocol: Reports
"failed" status controller.
W.305800-
[W.305800B] Driver
B
health protocol: Reports
"reboot" required
controller.
W.305800-
[W.305800C] Driver
C
health protocol: Reports
"system shutdown"
required controller.
W.305800-
[W.305800D] Driver
D
health protocol:
Disconnect controller
failed. Requires
"reboot".
W.305800E
[W.305800E] Driver
health protocol: Reports
invalid health status
driver.
Description
DRIVER HEALTH
PROTOCOL: Reports
'Failed' Status
Controller.
DRIVER HEALTH
PROTOCOL: Reports
'Reboot' Required
Controller.
DRIVER HEALTH
PROTOCOL: Reports
'System Shutdown'
Required Controller.
DRIVER HEALTH
PROTOCOL:
Disconnect Controller
Failed. Requires
'Reboot'.
DRIVER HEALTH
PROTOCOL: Reports
Invalid Health Status
Driver.
Action
1. Restart the system.
2. If the problem persists, switch to the backup
UEFI image or reload the current UEFI image.
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. No action required. The system will reboot at
the end of POST.
2. If the problem persists, switch to the backup
UEFI image or reload the current UEFI image.
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Restart the system.
2. If the problem persists, switch to the backup
UEFI image or reload the current UEFI image.
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Restart the system.
2. If the problem persists, switch to the backup
UEFI image or reload the current UEFI image.
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Restart the system.
2. If the problem persists, switch to the backup
UEFI image or reload the current UEFI image.
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
Chapter 5
.
101
Diagnostics
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