Solving Printer Problems - Lexmark MS312 User Manual

Troubleshooting

Solving printer problems

•
"Basic printer problems" on page 158
•
"Option problems" on page 160
•
"MS312 and MS317 paper feed problems" on page 162
•
"MS315, MS415, and MS417 paper feed problems" on page 163
Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Yes No
Go to step 2. Turn on the printer.
Press the Sleep Go to step 3.
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Unplug the other Go to step 5.
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 6. Make sure to match
the following:
158
•
The USB symbol
on the cable with
the USB symbol
on the printer
•
The appropriate
Ethernet cable
with the Ethernet
port