Job Prints From The Wrong Tray Or On The Wrong Paper; Incorrect Characters Print - Lexmark MS312 User Manual

Troubleshooting

Job prints from the wrong tray or on the wrong paper

Action
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
a
From the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a
Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 4
a
Check if the trays are not linked.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Contact
solved. support.
Yes No
Deactivate Hex Go to step 2.
Trace mode.
Contact customer The problem is
support. solved.
166
customer