Printer is not printing. THis happens intermittently without me knowing the cause. I check connections etc but after a period of time the printer once again responds without my knowing what caused it to print again.

1 comments:

Mr. Anderson

May 14, 2025

The Lexmark B2338 printer may not be printing intermittently due to several possible issues:

1. Power Issues: The power cord may not be properly connected, or the electrical outlet may be turned off by a switch or breaker.

2. Driver Problems: The print driver may need to be removed and reinstalled.

3. Paper Issues: Paper may be misaligned, have absorbed moisture, or be sticking together due to humidity, causing jams or feeding problems.

4. Incorrect Settings: Incorrect paper size or type settings in the control panel may cause printing issues.

5. Printer Errors: If none of the steps resolve the issue, contacting customer support may be necessary.

Each of these should be checked in sequence to identify and fix the problem.

This answer is automatically generated

Summary of Contents for Lexmark B2338

Page 1 B2338, B2442, M1242, MS321, MS421 Printers User's Guide September 2018 www.lexmark.com Machine type(s): 4600 Models: 230, 238, 430, 438, 490...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer conﬁgurations............................11 Attaching cables..............................11 Using the control panel............................ 12 Understanding the status of the power button and indicator light............13 Loading paper and specialty media............14 Setting the size and type of the specialty media..................
Page 3 Contents Reports.................................. 51 Troubleshooting..............................52 Printing the Menu Settings Page........................52 Securing the printer................... 53 Locating the security slot..........................53 Erasing printer memory........................... 53 Restoring factory default settings......................... 54 Statement of Volatility............................54 Maintaining the printer................55 Networking................................55 Cleaning the printer............................57 Ordering parts and supplies...........................
Page 4 Contents Software................................123 Firmware................................124 Notices......................126 Index......................137...
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 10 Learning about the printer • Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a ﬂat, sturdy, and stable surface. • Keep the printer: –...
Page 11: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12: Using The Control Panel
Learning about the printer CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 13: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Stop or Cancel button Stop the current printer task. Indicator light Check the printer status.
Page 14: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the home screen, navigate to: > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 15 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 16: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 17: Linking Trays
Loading paper and specialty media • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 18: Paper Support
Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)
Page 19: Supported Paper Types
Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.
Page 20: Supported Paper Weights
Paper support Paper type Tray Multipurpose feeder Two‑sided printing Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m (24‑lb) paper weight.
Page 21: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 22: Printing A Font Sample List
Printing Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer. Notes: • This application is supported only in some Apple devices. • This application is supported only in some printer models. From the home screen of your mobile device, launch a compatible application.
Page 23: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Information Sent to Lexmark • • Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management About This Printer Print • •...
Page 24 Understanding the printer menus Menu item Description Displayed information Specify the information to appear on the home screen. Display Text 1 Display Text 2 Date and Time Conﬁgure the printer date and time. Conﬁgure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [GMT*]...
Page 25 Understanding the printer menus Notiﬁcations Menu item Description Supplies Show the estimated supply status information. Show Supply Estimates Show estimates* Do not show estimates Supplies Determine the unit that the printer uses to estimate supply usage and trigger custom notiﬁcations when user intervention Display Estimates is required.
Page 26 Understanding the printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Auto‑clear* Note: Short paper refers to the size of the paper loaded.
Page 27 Send printer usage and performance information to Lexmark. Save Note: Information Send Time appears only when you select any of Supplies and Page Usage (Anonymous) the settings in Information Sent to Lexmark, except None of the Above. Device Performance (Anonymous) None of the Above*...
Page 28 Understanding the printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities.
Page 29 Understanding the printer menus Menu item Description Reports Print reports about printer menu settings, printer events, and event logs. Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Supply Usage And Counters Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit.
Page 30: Print
Understanding the printer menus Out of Service Erase Menu item Description Out of Service Erase Show information on when the printer memory was last sanitized. Printer Memory Last Sanitized Out of Service Erase Clear all settings and applications that are stored in the printer memory.
Page 31 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) MP Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side...
Page 32 Understanding the printer menus Menu item Description Resource Save Set the printer to handle temporary downloads when it receives a job that requires more than the available memory. Off* Notes: • Off sets the printer to retain downloads only until memory is needed. Downloads are deleted to process print jobs.
Page 33 Understanding the printer menus Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log ﬁle.
Page 34 Understanding the printer menus Menu item Description URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Preﬁx Specify the preﬁx for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx.
Page 35 Understanding the printer menus Menu item Description Wait Timeout Set the printer to wait for additional data before canceling a print job. Disabled 15–65535 (40*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Choose the source which contains the default font selection.
Page 36 Understanding the printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 37 Understanding the printer menus Menu item Description Scale Scale HTML documents. 1–400% (100*) Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents. 8–255 mm (19*) Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 38: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to MP Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 39 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 40: Network/Ports
Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 41 Understanding the printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infastructure Wireless Security Mode Disabled*...
Page 42 Understanding the printer menus Menu item Description WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal. Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2.
Page 43 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 44 Understanding the printer menus Menu item Description DNS Address Specify the DNS server address, IP address, and the router for IPv6 network. Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx 0–128 (64*) All IPv6 Addresses Show all IP and router addresses used in an IPv6 network. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered...
Page 45 Understanding the printer menus Menu item Description Zero Conﬁguration Name Specify a service name for the zero conﬁguration network. Enable Auto IP Assign an IP address automatically. DNS Server Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses.
Page 46 Understanding the printer menus Menu item Description Outbound Traffic Maximum Enable the printer maximum transfer rate. Speed Off* Enable SSLv2 Enable the SSLv2 protocol. Off* Enable SSLv3 Enable the SSLv3 protocol. Off* Enable TLSv1.0 Enable the TLSv1.0 protocol. Enable TLSv1.1 Enable the TLSv1.1 protocol.
Page 47 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 48 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
Page 49 Understanding the printer menus HTTP/FTP Settings Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the HyperText Transfer Protocol Secure (HTTPS) settings. Enable FTP/TFTP Send ﬁles using FTP.
Page 50 Understanding the printer menus Menu item Description Enable USB Port Enable the standard USB port. Enable* Disable Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Port Number Set the port number for the ThinPrint server.
Page 51: Reports
Understanding the printer menus Menu item Description Options Set the printer to process PDF ﬁles as an image for faster printing. Always Print As Image Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network.
Page 52: Troubleshooting
Understanding the printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PostScript Fonts Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer.
Page 53: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 54: Restoring Factory Default Settings
Securing the printer Restoring factory default settings From the control panel, navigate to: > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press To start the process, navigate to: RESTORE > >...
Page 55: Maintaining The Printer
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
Page 56 Maintaining the printer Using the Push Button method From the control panel, navigate to: > Network/Ports > > Wireless > Select Wi‑Fi Protected Setup, and then press Select Start Push Button Method, and then press Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the control panel, navigate to: >...
Page 57: Cleaning The Printer
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 58 Corporate Return Program toner 1, 2 cartridge Supported only in the Lexmark MS421 printer model. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MS321 and MS421 regular toner cartridges Item Worldwide 56F0HA0...
Page 59 56F0ZA0 Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 60: Replacing Parts And Supplies
Maintaining the printer • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Notiﬁcations. From the Supplies menu, click Custom Supply Notiﬁcations. Select a notiﬁcation for each supply item. Apply the changes.
Page 61 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 62 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 63 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 64 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 65 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 66 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 67 Maintaining the printer Remove the tray insert, and then ﬂip the tray base.
Page 68 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 69 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 70: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 71: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring power save mode settings Eco‑Mode...
Page 72: Recycling
To return Lexmark products for recycling: Go to www.lexmark.com/recycle. Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center. Recycling Lexmark packaging Lexmark continually strives to minimize packaging.
Page 73 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 74: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 75: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 76: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A. Remove the toner cartridge.
Page 77 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 78 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides.
Page 79: Paper Jam In The Rear Door
Clearing jams Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 80: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 81: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 82: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 83 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.
Page 84: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 85: Issues With Supplies
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity From the control panel, navigate to: >...
Page 86 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 87: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 88 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
Page 89 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 90: Printing Problems
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 91 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 92 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 93 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 94 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
Page 95 Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 96 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 97 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 98 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 99 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 100 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 101 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled?
Page 102 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
Page 103 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 104 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 105 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 106 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 107 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 108 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 109 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 110 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 111 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints?
Page 112 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 113 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 114 Troubleshooting Action Step 5 Go to step 6. The problem is solved. From the Quality menu on the control panel, set Print Resolution to 600 dpi. Print the document. Is the printer still printing slow? Step 6 Go to step 7. The problem is solved.
Page 115 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 116 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Page 117: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 118: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • User ﬂash • Font cards Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 119 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 120 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 121 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 122 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 123: Software
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen.
Page 124: Firmware
Upgrading and migrating For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: •...
Page 125 Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 126: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 127 Notices Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks of Google LLC.
Page 128 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 129 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 130 Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job. 7 (MS321, B2338), 7.5 (MS421, M1242, B2442) Sleep Mode The product is in a high‑level energy‑saving mode. 1.8 (MS321, B2338), 1.6 (MS421, M1242, B2442) Hibernate The product is in a low‑level energy‑saving mode.
Page 131 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number LEX-M07-001;...
Page 132 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 133 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 134 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 135 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or...
Page 136 ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative.
Page 137: Index
14 printing 22 to a wireless network 55 Lexmark Mobile Print connecting to a wireless network using 21 using PIN method 55 linking trays 17 using Push Button method 55 Google Cloud Print...
Page 138 101 HTTP/FTP Settings 49 132, 133 repeating defects 103 Image 37 solid black pages 104 Information Sent to Lexmark 27 text or images cut off 106 IPSec 47 optional card toner easily rubs off 107 Job Accounting 33...
Page 139 USB printer port 11 imaging unit 62 installing 122 using toner cartridge 60 loading 14 genuine Lexmark parts 57 replacing the pick roller troubleshooting genuine Lexmark supplies 57 assembly 66 cannot open Embedded Web replacing the pick tires 64...
Page 140 Index wireless networking 55 Wi‑Fi network deactivating 56 Wi‑Fi Protected Setup wireless network 55 wrinkled paper 94...

This manual is also suitable for:

B2442 M1242 Ms321 Ms421 Ms421dn Ms321dn ... Show all

Lexmark B2338 User Manual

Safety Information

Learning about the Printer

Loading Paper and Specialty Media

Paper Support

Printing

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lexmark B2338

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Table of Contents