Tray Linking Does Not Work; Large Jobs Do Not Collate - Lexmark MS312 User Manual

Troubleshooting

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set
the size from the Paper Size/Type menu.
Action
a
From the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
b
Resend the print job.
Do the trays link correctly?

Large jobs do not collate

Action
Step 1
a
From the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
b
Resend the print job.
Did the job print and collate correctly?
Step 2
a
From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
b
Resend the print job.
Did the job print and collate correctly?
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
Yes No
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
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customer
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