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Lexmark MS310 User Manual

Ms310 series
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Service manual - 267 pages
User manual - 197 pages
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Table of Contents
MS310 Series
User's Guide
August 2012
www.lexmark.com
Machine type(s):
4514
Model(s):
220, 230

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Table of Contents
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  Summary of Contents for Lexmark MS310

  • Page 1 MS310 Series User's Guide August 2012 www.lexmark.com Machine type(s): 4514 Model(s): 220, 230...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the printer control panel.......................11 Understanding the printer control panel light sequences..............12 Using the Embedded Web Server......................15 Using the Local Printer Settings Utility....................16 Additional printer setup................17 Installing hardware options........................17 Setting up the printer software.......................19...
  • Page 3 Contents Understanding the printer menus..............51 Menus list..............................51 Paper menu.............................51 Network/Ports menu..........................60 Settings menu............................61 Security menu............................70 Saving money and the environment............71 Saving paper and toner...........................71 Saving energy............................72 Recycling..............................74 Securing the printer...................76 Using the security lock feature........................76 Statement of Volatility..........................76 Erasing volatile memory..........................77 Erasing non‑volatile memory........................77 Finding printer security information.......................78 Maintaining the printer................79...
  • Page 4 Contents [x]‑page jam, open front door. [20y.xx]....................92 [x]‑page jam, open rear door. [20y.xx]....................97 [x]‑page jam, clear standard bin. [20y.xx]....................99 [x]‑page jam, remove tray 1 to clear duplex. [23y.xx]................101 [x]‑page jam, remove tray [x]. [24y.xx]....................104 [x]‑page jam, clear manual feeder. [250.xx]..................106 Troubleshooting..................108 Understanding the printer messages....................108 Solving printer problems........................153...
  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
  • Page 7: Learning About The Printer

    Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
  • Page 8: Selecting A Location For The Printer

    Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
  • Page 9: Printer Configurations

    Learning about the printer Right side 305 mm (12 in.) Front 510 mm (20 in.) Left side 205 mm (8 in.) Rear 205 mm (8 in.) 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all trays closed until needed.
  • Page 10 Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
  • Page 11: Using The Printer Control Panel

    Learning about the printer Using the printer control panel Light or button Color Description Error light Yellow An error has occurred. Paper jam light Yellow A paper jam has occurred. Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin. Toner low or replace imaging unit Yellow The toner cartridge is low on toner, or the imaging unit needs light...
  • Page 12: Understanding The Printer Control Panel Light Sequences

    Learning about the printer Light or button Color Description Stop or cancel button Use this to cancel a print job. Understanding the printer control panel light sequences The printer control panel lights can mean different things, depending on the light sequence. The lights can be on, off, blinking, or blinking slowly, indicating a printer status, a warning, or an error.
  • Page 13 Learning about the printer Light sequence Message Flushing buffer Resolution reduced Non-Lexmark toner cartridge Non-Lexmark imaging unit Printer had to restart Toner cartridge very low Imaging unit very low Toner cartridge nearly Imaging unit nearly low Service error Load paper...
  • Page 14 Learning about the printer If the printer control panel light sequence matches a light sequence in the “Primary light sequence” column of the following table, then press twice quickly on the printer control panel. Search for a matching light sequence in the “Supplemental light sequence”...
  • Page 15: Using The Embedded Web Server

    Learning about the printer Primary light sequence Supplemental light sequence Message Paper jam, open rear door Paper jam, remove standard tray to clear duplex Paper jam, remove standard tray to clear duplex Paper jam, open front door Paper jam, remove standard tray Paper jam, remove optional tray...
  • Page 16: Using The Local Printer Settings Utility

    Click or Start. Click Programs > Lexmark > Local Printer Settings Utility. To save your settings, click Actions > Apply Settings. You can also distribute your settings to other printers by saving the settings in a command file. To save your settings...
  • Page 17: Additional Printer Setup

    Additional printer setup Additional printer setup Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 18: Attaching Cables

    Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
  • Page 19: Setting Up The Printer Software

    Additional printer setup • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Use the Attach an optional wireless network adapter.
  • Page 20: Installing The Local Printer Settings Utility

    Note: To take advantage of the full features of your printer, select the custom install option, and then select all packages listed. Using the Internet Go to the Lexmark Web site at http://support.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system Download the printer driver, and then install the printer software.
  • Page 21: Networking

    Additional printer setup For Windows users Open the printers folder. Click , or click Start and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Select the printer. Right‑click the printer, and then select Properties. Click the Configuration tab.
  • Page 22: Installing The Printer On An Ethernet Network

    Additional printer setup You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.
  • Page 23: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup Add the printer. • For IP printing: From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax Click +. Click the IP tab. Type the printer IP address in the address field, and then click Add.
  • Page 24: Connecting The Printer To A Wireless Network Using The Printer Software

    Additional printer setup • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. Notes: –...
  • Page 25: Using Wireless Setup Assistant

    Additional printer setup Installing the Wireless Setup Utility Go to the Lexmark Web site at http://support.lexmark.com. Download the latest Wireless Setup Utility. Double‑click the downloaded software installer package. Follow the instructions on the computer screen. Launching the Wireless Setup Utility Notes: •...
  • Page 26: Connecting To Wireless Using Web Server

    Additional printer setup • Make sure a wireless network adapter installed in your printer is attached and working properly. From the Finder, navigate to: Applications > select your printer folder Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen. Note: If you encounter problems while running the application, then click Connecting the printer to a wireless network using the Embedded Web Server Notes:...
  • Page 27 Additional printer setup • Make sure to check the first section of the network setup page to see if the status is Connected. If the status is Not Connected, then the LAN drop may not be active, or the network cable may be defective. Contact your system support person for a solution, and then print another network setup page.
  • Page 28: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 90 and “Storing paper” on page 45. Setting the paper size and type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
  • Page 29: Using The Standard Bin And Paper Stop

    Loading paper and specialty media Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward.
  • Page 30 Loading paper and specialty media Busy ‑ Blinking...
  • Page 31 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
  • Page 32 Loading paper and specialty media Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 33 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack. Note: Make sure the paper is below the maximum fill indicator located on the side of the width guide. Notes: •...
  • Page 34: Loading The Multipurpose Feeder

    Loading paper and specialty media Insert the tray. From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the paper loaded in the tray. Notes: • If the printer is not connected to a network, then access the Paper menu using Local Printer Settings Utility or Printer Settings, depending on your operating system.
  • Page 35 Loading paper and specialty media Pull the multipurpose feeder extender. Pull the extender gently so the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading.
  • Page 36 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper into the multipurpose feeder. Overfilling may cause paper jams. •...
  • Page 37: Linking And Unlinking Trays

    Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge of the sheet entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
  • Page 38: Configuring A Custom Paper Type Name

    Loading paper and specialty media Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
  • Page 39: Assigning A Custom Paper Type

    Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu > Custom Types. Select a custom paper type name, and then select a custom paper type. Note: Plain Paper is the factory default paper type for all user‑defined custom names.
  • Page 40: Paper And Specialty Media Guide

    Paper and specialty media guide Additional information for printing on specialty media may be found in the Cardstock and Label Guide available at http://support.lexmark.com. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
  • Page 41: Grain Direction

    Paper and specialty media guide Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended.
  • Page 42: Using Recycled Paper And Other Office Papers

    Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
  • Page 43: Using Specialty Media

    Paper weighing less than 60 g/m (16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media.
  • Page 44: Tips On Using Envelopes

    Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
  • Page 45: Storing Paper

    Paper and specialty media guide • If zone coating of the adhesive is not possible, then remove a 2‑mm (0.06‑inch) strip on the leading and driver edge, and then use a non‑oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using letterhead •...
  • Page 46 Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter...
  • Page 47: Supported Paper Types And Weights

    Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application. Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.).
  • Page 48 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in duplex mode up to 90‑g/m (24‑lb) paper weight.
  • Page 49: Printing

    Printing Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 90 and “Storing paper” on page 45. Printing documents Printing a document From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the...
  • Page 50: Canceling A Print Job

    Printing Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 51: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus You may print a menus list by printing the menu settings and network setup pages. Access the menus from a network printer by using the Embedded Web Server. If your printer is connected by USB or parallel cable, then access the menus using the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 52 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
  • Page 53 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
  • Page 54 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
  • Page 55: Configure Mp Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
  • Page 56: Paper Weight Menu

    Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
  • Page 57 Understanding the printer menus Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight...
  • Page 58: Paper Loading Menu

    Understanding the printer menus Cotton/Rough Weight Specify the relative weight of the cotton or rough paper loaded. Light Note: Heavy is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal •...
  • Page 59: Custom Types Menu

    Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog.
  • Page 60: Network/Ports Menu

    Understanding the printer menus Network/Ports menu Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
  • Page 61: Settings Menu

    Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the Embedded Web Server, Local Printer Settings for Windows, or Printer Settings for English Macintosh. Francais Note: Not all languages are available for all printers, and you may Deutsch need to install special hardware for those languages to appear.
  • Page 62 Understanding the printer menus Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 min • “30 min” is the factory default setting. •...
  • Page 63 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job. Disabled 1–255 sec Notes: • “90 sec” is the factory default setting. •...
  • Page 64 Understanding the printer menus Print Recovery Notes: Jam Assist • On is the factory default setting. On sets the printer to automatically dump blank or partially printed pages to the standard bin after a jammed page has been cleared. • Off requires the user to remove all pages from all possible jam locations.
  • Page 65: Print Settings

    Understanding the printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PCL Emulation uses a PCL interpreter for processing print jobs. • PS Emulation uses a PostScript interpreter for processing print jobs.
  • Page 66: Finishing Menu

    Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File >...
  • Page 67: Quality Menu

    Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
  • Page 68: Postscript Menu

    Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup.
  • Page 69 Understanding the printer menus PCL Emulation Settings Set the printer to print on A4‑size paper. A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters.
  • Page 70: Security Menu

    Understanding the printer menus Tray Renumber Restore all tray and feeder assignments to the factory default settings. Restore Defaults Security menu Set Date and Time menu Current Date and Time View the current date and time settings for the printer. Manually Set Date and Time Enter the date and time.
  • Page 71: Saving Money And The Environment

    Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the document will look before you print it. •...
  • Page 72: Saving Energy

    Saving money and the environment Saving energy If your printer is connected to a computer by a USB or parallel cable, then use the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. If your printer is connected to the network, then use the Embedded Web Server.
  • Page 73: Setting Hibernate Timeout

    Saving money and the environment Notes: • Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 74: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 75: Returning Lexmark Cartridges For Reuse Or Recycling

    Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return the cartridges are also recycled.
  • Page 76: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
  • Page 77: Erasing Volatile Memory

    Securing the printer Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Turn off the printer. Open the front door of the printer and hold down while turning the printer on.
  • Page 78: Finding Printer Security Information

    In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator’s Guide for additional information: Go to http://support.lexmark.com.
  • Page 79: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
  • Page 80: Estimated Number Of Remaining Pages

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
  • Page 81 This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models. This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models. For more information on countries located in each region, visit www.lexmark.com/regions. Item Regular cartridge...
  • Page 82: Storing Supplies

    Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
  • Page 83: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
  • Page 84: Replacing The Imaging Unit

    Maintaining the printer Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
  • Page 85 Maintaining the printer Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 86: Moving The Printer

    Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 87: Moving The Printer To Another Location

    Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
  • Page 88: Managing The Printer

    This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Viewing reports You can view some reports from the Embedded Web Server.
  • Page 89: Copying Printer Settings To Other Printers

    Managing the printer Notification Description The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply appears on the menus page and status page. Warning The printer displays a warning light sequence and generates an e-mail about the status of the supply.
  • Page 90: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see “Avoiding jams” on page 90. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 91: Accessing Jam Areas

    Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 92: [X]-Page Jam, Open Front Door. [20Y.xx]

    Clearing jams Access area Description Standard bin Rear door Standard 250‑sheet tray (Tray 1) Optional 250‑ or 550‑sheet tray (Tray 2) Multipurpose feeder door Front door Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared.
  • Page 93 Clearing jams ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On...
  • Page 94 Clearing jams If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door.
  • Page 95 Clearing jams Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 96 Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
  • Page 97: [X]-Page Jam, Open Rear Door. [20Y.xx]

    Clearing jams [x]‑page jam, open rear door. [20y.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑...
  • Page 98 Clearing jams If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Press the button on the right side of the printer, and then open the front door. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
  • Page 99: [X]-Page Jam, Clear Standard Bin. [20Y.xx]

    Clearing jams Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. [x]‑page jam, clear standard bin. [20y.xx] ‑ On ‑ On...
  • Page 100 Clearing jams If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 101: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]

    Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. Supplemental light sequences Light sequence ‑...
  • Page 102 Clearing jams Light sequence ‑ On ‑ Blinking ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 103 Clearing jams Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 104: [X]-Page Jam, Remove Tray [X]. [24Y.xx]

    Clearing jams [x]‑page jam, remove tray [x]. [24y.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. Supplemental light sequences Light sequence ‑...
  • Page 105 Clearing jams Light sequence ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following. Pull out the tray completely. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 106: [X]-Page Jam, Clear Manual Feeder. [250.Xx]

    Clearing jams Insert the tray. From the printer control panel, press to clear the message and continue printing. [x]‑page jam, clear manual feeder. [250.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
  • Page 107 Clearing jams ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 108: Troubleshooting

    Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies. Note: For the list of supported supplies, see the “Maintaining the printer” chapter of the User's Guide or visit http://support.lexmark.com. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
  • Page 109 Troubleshooting Cartridge low [88.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order a toner cartridge. If necessary, press on the printer control panel to continue printing. Cartridge nearly low [88.xy] ‑...
  • Page 110 Troubleshooting ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press the printer control panel, if necessary, to continue printing. Cartridge very low [88.xy] ‑ Blinking ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to replace the toner cartridge very soon.
  • Page 111 Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 112 Troubleshooting Replace cartridge, 0 estimated pages remain [88.xy] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑...
  • Page 113 For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] ‑ On...
  • Page 114 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridge that matches the region number of the printer.
  • Page 115 Troubleshooting Reinstall missing or unresponsive cartridge [31.xy] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑...
  • Page 116 For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
  • Page 117: Imaging Unit Messages

    Troubleshooting Imaging unit messages Imaging unit low [84.xy] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order an imaging unit. If necessary, press on the printer control panel to continue printing. Imaging unit nearly low [84.xy]...
  • Page 118 Troubleshooting ‑ Slowly blinking ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press the printer control panel, if necessary, to continue printing. Imaging unit very low [84.xy] ‑ Blinking ‑...
  • Page 119 Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 120 For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Reinstall missing or unresponsive imaging unit [31.xy]...
  • Page 121 Troubleshooting ‑ On ‑ Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ Blinking If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 122 For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
  • Page 123: Paper Loading Messages

    Troubleshooting Paper loading messages Change [paper source] to [custom type name], load [orientation] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 124 Troubleshooting Change [paper source] to [custom string] load [orientation] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press on the printer control panel to continue printing.
  • Page 125 Troubleshooting Change [paper source] to [paper size] load [orientation] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press on the printer control panel to continue printing.
  • Page 126 Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press on the printer control panel to continue printing.
  • Page 127 Troubleshooting Incorrect paper size, open [paper source] [34] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑...
  • Page 128 Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the correct size of paper. • From the printer control panel, press to clear the light sequence and print using a different tray. •...
  • Page 129 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to continue printing.
  • Page 130 Troubleshooting Load [paper source] with [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size of paper. •...
  • Page 131 Troubleshooting Load [paper source] with [paper type] [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. •...
  • Page 132 Troubleshooting Load Manual Feeder with [custom type name] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. •...
  • Page 133 Troubleshooting Load Manual Feeder with [custom type string] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. •...
  • Page 134 Troubleshooting Load Manual Feeder with [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the feeder with the correct size and type of paper. •...
  • Page 135 Troubleshooting Load Manual Feeder with [paper type] [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. •...
  • Page 136: Printer Communication Error Messages

    Troubleshooting Remove paper from standard output bin ‑ Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: Remove the paper stack from the standard output bin. From the printer control panel, press to continue printing.
  • Page 137 Troubleshooting ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 138 Troubleshooting Standard parallel port disabled [56] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Slowly blinking ‑...
  • Page 139 Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the parallel port. •...
  • Page 140 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 141 Troubleshooting Standard USB port disabled [56] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ Blinking...
  • Page 142: Insufficient Memory Error Messages

    Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the USB port. •...
  • Page 143 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 144 Troubleshooting Insufficient memory to support Resource Save feature [35] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑...
  • Page 145 Troubleshooting If the supplemental light sequence matches the light sequence in the preceding illustration, then press on the printer control panel to clear the light sequence. The job will be printed without using Resource Save. Memory full [38] ‑ On ‑...
  • Page 146: Miscellaneous Messages

    Troubleshooting ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss will occur. •...
  • Page 147 Troubleshooting Complex page, some data may not have printed [39] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑...
  • Page 148 Troubleshooting If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss may occur. • From the printer control panel, press to cancel the print job.
  • Page 149 Troubleshooting If the printer control light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
  • Page 150 ‑ Blinking ‑ Blinking ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press the printer control panel to continue printing. For more information, visit http://support.lexmark.com or contact customer support.
  • Page 151: Service Error

    If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn off the printer, and then turn it back on. If the lights are still blinking after 10 seconds, then the printer may need to be serviced. Visit http://support.lexmark.com or contact your system support person.
  • Page 152 Troubleshooting Too many trays attached [58] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On...
  • Page 153: Solving Printer Problems

    Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following: Turn off the printer. Unplug the power cord from the electrical outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the bottom.
  • Page 154 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. • The USB symbol on the cable with the USB symbol on the Are the cables inserted in the correct ports? printer •...
  • Page 155: Option Problems

    Troubleshooting Option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 156: Tray Problems

    Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 157: Paper Feed Problems

    Troubleshooting Paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. •...
  • Page 158: Solving Print Problems

    Troubleshooting Jammed pages are not reprinted Actions The problem is solved. Contact customer From the Print Recovery menu, set Jam Recovery to Auto or On. To support. access the Print Recovery menu, try one or more of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field.
  • Page 159 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Check if the printer is plugged in and turned on, and if the printer control panel light sequence matches the light sequence in the following illustration: Ready ‑ On Resend the print job.
  • Page 160: Printing Slows Down

    Remove and reinstall the printer software. For more information, see “Installing the printer software” on page 19. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
  • Page 161: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Action Step 3 Install additional The problem is solved. printer memory. From the Eco‑Mode menu, change the environmental settings. To access the Eco‑Mode menu, do either of the following: For more information, contact customer • If the printer is on a network, then open a Web browser and type the support.
  • Page 162: Incorrect Characters Print

    Troubleshooting Actions Step 3 The problem is solved. Contact customer support. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. Resend the print job. Does the job print from the correct tray or on the correct paper? Incorrect characters print Action Step 1...
  • Page 163: Large Jobs Do Not Collate

    Troubleshooting Action The problem is solved. Contact customer From the Paper menu, set the paper size and type to match the paper support. loaded in the trays to be linked. To access the Paper menu, do either of the following: •...
  • Page 164: Unexpected Page Breaks Occur

    Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job. Does the job print and collate correctly? Unexpected page breaks occur Action Step 1 The problem is solved.
  • Page 165 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 166 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 167: Shadow Images Appear On Prints

    Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Check if the paper loaded in the tray has the correct paper type and weight.
  • Page 168: Incorrect Margins On Prints

    Troubleshooting Action Step 1 The problem is solved. Go to step 2. From the Quality menu, select a lower number to reduce the toner density. To access the Quality menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field.
  • Page 169: Paper Curl

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the Paper menu, check if the paper size setting matches the paper loaded in the tray. To access the Paper menu, do either of the following: •...
  • Page 170: Print Irregularities

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
  • Page 171 Troubleshooting Action Step 2 Go to step 3. Specify the correct paper type and weight From the Paper menu, set the paper size and type to match the paper to match the paper loaded in the tray. To access the Paper menu, do either of the following: loaded in the tray.
  • Page 172 Troubleshooting Action Step 4 From the Paper Texture Go to step 5. menu, change the Check if the paper loaded in the tray has texture or rough finishes. texture settings. To access the Paper Are you printing on textured or rough paper? Texture menu, do either of the following: •...
  • Page 173 Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects equal Check for a distance between the defects that equals: to 80 mm (3.15 in.) •...
  • Page 174 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu, reduce the toner darkness. To access the Quality menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field.
  • Page 175 Troubleshooting Action Step 4 From the Paper Texture Go to step 5. menu, change the Check if the paper loaded in the tray has texture or rough finishes. texture settings to match the paper you Are you printing on textured or rough paper? are printing on.
  • Page 176: Print Is Too Light

    Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu, increase the toner darkness. To access the Quality menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field.
  • Page 177 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog. Resend the print job. Is the print still too light? Step 4 From the Paper Texture Go to step 5.
  • Page 178: Skewed Print

    Troubleshooting Action Step 6 Go to step 7. The problem is solved. Shake the imaging unit to redistribute the toner. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 179: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 180: Streaked Horizontal Lines Appear On Prints

    Troubleshooting Action Step 2 Contact customer The problem is solved. support. Check if you are using a recommended type of transparency. Resend the print job. Is the print quality still poor? Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2.
  • Page 181: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 182: Horizontal Voids Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines still appear on prints? Step 4 Go to step 5.
  • Page 183: Vertical Voids Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 184 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper Menu, set the paper type and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following: •...
  • Page 185: Toner Specks Appear On Prints

    Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Do toner specks appear on prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
  • Page 186: Embedded Web Server Does Not Open

    Troubleshooting Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Embedded Web Server does not open Action Step 1 The problem is solved. Go to step 2. Turn on the printer.
  • Page 187: Contacting Customer Support

    The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
  • Page 188: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 189: Government End Users

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC...
  • Page 190: Modular Component Notice

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 191: Product Disposal

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
  • Page 192: Power Consumption

    The product is plugged into an electrical outlet, but the power switch is turned 0.0 W off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
  • Page 193: Hibernate Mode

    Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 min.
  • Page 194: Regulatory Notices For Wireless Products

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 195: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 196 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
  • Page 197 Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras disposições da Diretiva 1999/5/CE. Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky príslušné...
  • Page 198: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 199: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 200 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
  • Page 201: Index

    Index Index Change [paper source] to [paper customer support Symbols type] [paper size] load contacting 187 [x]‑page jam, clear standard bin. [orientation] 126 [20y.xx] 99 checking an unresponsive [x]‑page jam, open front door. printer 153 Default Source menu 51 [20y.xx] 92 cleaning documents, printing [x]‑page jam, open rear door.
  • Page 202 Sleep mode 72 size] 130 where to find 88 Load [paper source] with [paper noise emission levels 190 type] [paper size] 131 Non-Lexmark cartridge, see User’s Hibernate mode Load Manual Feeder with [custom Guide [33.xy] 111 using 72 type name] 132...
  • Page 203 160 Imaging unit very low [84.xy] 118 parts tray linking does not work 162 Incorrect paper size, open [paper using genuine Lexmark 80 unexpected page breaks source] [34] 127 PCL Emul menu 68 occur 164 Insufficient memory to collate job...
  • Page 204 Index Non-Lexmark cartridge, see User’s on an Ethernet network (Windows Guide [33.xy] 111 only) 22 recycled paper Non-Lexmark imaging unit, see Setup menu 65 using 42, 71 User’s Guide [33.xy] 119 shipping the printer 87 recycling PPDS font error [50] 148...
  • Page 205 Index Too many trays attached [58] 152 transparency print quality is trays poor 179 linking 37 uneven print density 185 unlinking 37 white streaks on a page 183 troubleshooting troubleshooting, printer options cannot open Embedded Web internal option is not Server 186 detected 155 checking an unresponsive...

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