Lexmark MS312 User Manual

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Table of Contents

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Summary of Contents for Lexmark MS312

Page 1 MS312, MS315, MS317, MS415, and MS417 User's Guide March 2017 www.lexmark.com Machine type(s): 4514 Model(s): 330, 335, 530...
Page 2: Table Of Contents
MS315 and MS415 Wireless Setup Wizard ......................21 MS312 Wi-Fi Protected Setup............................ 21 MS315 and MS415 Wi-Fi Protected Setup......................22 Connecting MS312 to a wireless network using the printer software............23 Connecting the printer to a wireless network using the Embedded Web Server......24 Verifying printer setup............................24 MS312 and MS317 printing menu settings and network setup pages............
Page 3 Understanding the colors of the Sleep button and indicator lights............31 Accessing the Embedded Web Server......................31 Loading paper and specialty media............32 MS312 and MS317 paper size and type setup................... 32 MS315, MS415, and MS417 paper size and type setup................33 Using the standard bin and paper stop.......................33 Loading trays..............................
Page 4 Statement of Volatility............................71 Erasing volatile memory..........................72 Erasing non-volatile memory..........................72 Finding printer security information......................73 Understanding the printer menus............74 MS312 and MS317 menus list..........................74 MS315, MS415, and MS417 menus list......................74 Paper menu.................................75 Reports menu..............................87 Network/Ports menu............................88 Security menu..............................100 Settings menu..............................102...
Page 5 Contents Troubleshooting..................142 Understanding the printer messages......................142 Solving printer problems..........................158 Solving print problems............................164 Embedded Web Server does not open...................... 191 Contacting customer support........................192 Notices......................193 Product information............................193 Edition notice..............................193 Power consumption............................198 Index......................204...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring. • If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer off the trays.
Page 8: Learning About The Printer
• Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available at http://support.lexmark.com. • Selecting and storing paper and specialty media Note: These guides are also available in other •...
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Printer Conﬁgurations
Learning about the printer • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. •...
Page 11 Learning about the printer MS312 printer model Control panel Paper stop Standard bin Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Page 12 Learning about the printer MS315 and MS415 printer models Control panel Paper stop Standard bin Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Page 13: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 14: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 15 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card ﬁrmly into place as shown in the illustration.
Page 16: Installing Hardware Options
Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 17: Attaching Cables
Additional printer setup Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 18: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 19: Adding Available Options In The Print Driver
Purchase a MarkNet N8352 wireless network adapter before setting up the printer on a wireless network. For information on the compatible adapter, go to www.lexmark.com. • A Service Set Identiﬁer (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Page 20: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 21: Ms315 And Ms415 Wireless Setup Wizard
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display. MS312 Wi-Fi Protected Setup Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before connecting the printer to a wireless network, make sure that: •...
Page 22: Ms315 And Ms415 Wi-Fi Protected Setup
Additional printer setup Using the Personal Identiﬁcation Number (PIN) method From the printer control panel, navigate to: > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method > Copy the eight‑digit WPS PIN.
Page 23: Connecting Ms312 To A Wireless Network Using The Printer Software
Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the setting. Connecting MS312 to a wireless network using the printer software Notes: • Make sure that the printer is turned on.
Page 24: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Connected. Verifying printer setup MS312 and MS317 printing menu settings and network setup pages Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed...
Page 25: Ms315, Ms415, And Ms417 Printing Menu Settings And Network Setup
Additional printer setup Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings. When you select and save other settings from the menus, they replace the factory default settings as user default settings. A user default setting remains in effect until you access the menu again, choose another value, and save it.
Page 26 Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration. From the printer control panel, navigate to: >...
Page 27: Using Ms312 And Ms317
Using MS312 and MS317 Using MS312 and MS317 Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
Page 28: Understanding The Colors Of The Sleep Button And Indicator Lights
1.9 seconds in a slow, pulsing pattern Installing the Local Printer Settings Utility Visit http://support.lexmark.com, and then download the software. Double‑click the software installer package. Select an installation type, and then click Install. Click Install to start the installation.
Page 29: Using The Local Printer Settings Utility
Using MS312 and MS317 Using the Local Printer Settings Utility Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the settings in a command ﬁle.
Page 30: Using Ms315, Ms415, And Ms417
Using MS315, MS415, and MS417 Using MS315, MS415, and MS417 Using the control panel Use the Display View the printer status and messages. Set up and operate the printer. Left arrow button Scroll to the left. Select button Select menu options. Save settings.
Page 31: Understanding The Colors Of The Sleep Button And Indicator Lights
Using MS315, MS415, and MS417 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status The printer is off or in Hibernate mode.
Page 32: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media MS312 and MS317 paper size and type setup Setting the paper size and type From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > Select Tray [x] Size or Tray [x] Type, and then press...
Page 33: Ms315, Ms415, And Ms417 Paper Size And Type Setup
Loading paper and specialty media Change the settings, and then press MS315, MS415, and MS417 paper size and type setup Setting the paper size and type From the printer control panel, navigate to: > Settings > > Paper Menu > >...
Page 34: Loading Trays
Loading paper and specialty media To open the paper stop, pull it so that it ﬂips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 35 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
Page 36 Loading paper and specialty media • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.
Page 37 Loading paper and specialty media Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 38: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 39 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 40 Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the paper guides. Overﬁlling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer ﬁrst.
Page 41: Linking And Unlinking Trays
The printer links trays when the speciﬁed paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name. MS312 and MS317 tray linking Linking and unlinking trays Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 42 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
Page 43 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. From the Tray Conﬁguration section, select a paper source, and then select a custom paper type under the paper type column.
Page 44 Loading paper and specialty media Click Submit. Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel From the printer control panel, navigate to: > Settings > >...
Page 45: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer trays can automatically feed paper weights up to 90‑g/m (24‑lb) bond grain long paper.
Page 46: Unacceptable Paper
Paper and specialty media guide Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling.
Page 47: Using Recycled Paper And Other Office Papers
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 48: Using Specialty Media
(16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 49: Tips On Using Envelopes
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 50: Tips On Using Letterhead
Paper and specialty media guide • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges.
Page 51: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide available at http://support.lexmark.com. Supported paper sizes Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray...
Page 52: Supported Paper Types And Weights
Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.)
Page 53 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 54: Printing
From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Send the print job. MS312 and MS317 toner darkness adjustment Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 55: Printing From A Mobile Device
Printing MS315, MS415, and MS417 toner darkness adjustment Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the IP address of the printer in the address ﬁeld. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 56: Ms315, Ms415, And Ms417 Printing Conﬁdential And Other Held Jobs
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 57: Printing Information Pages
“Printing a menu settings page” on page 25 “Printing a network setup page” on page 26 for MS315 and MS415 MS312 and MS317 information pages Printing a font sample list From the printer control panel, navigate to either of the following: > Reports >...
Page 58: Canceling A Print Job
Printing MS315, MS415, and MS417 information pages Printing a font sample list From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts Press the up or down arrow button to select the font setting. Press Note: The PPDS fonts appear only when the PPDS data stream is activated.
Page 59: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 60: Recycling Lexmark Products
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 61: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 62: Ms312 And Ms317 Printer Management
The printer stops when some supplies become empty to prevent damage. Click Submit. MS312 and MS317 printer management Accessing the remote control panel The remote control panel on your computer screen lets you interact with the printer control panel, even when you are not physically near the network printer.
Page 63: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 64: Saving Energy
Managing the printer If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds.
Page 65 Managing the printer Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 66: Ms315, Ms415, And Ms417 Printer Management
Managing the printer MS315, MS415, and MS417 printer management Checking the virtual display Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 67: Reducing Printer Noise
Managing the printer Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance speciﬁcations for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the ﬁrst page is printed.
Page 68 Managing the printer Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Page 69 Managing the printer Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 70: Adjusting Sleep Mode
Managing the printer From the control panel, navigate to: > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Note: Sleep mode can be scheduled.
Page 71: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 72: Erasing Volatile Memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non-volatile memory MS312 and MS317 non-volatile memory erase Erasing non‑volatile memory Turn off the printer.
Page 73: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at...
Page 74: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus MS312 and MS317 menus list Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Conﬁgure MP Network Setup Page Standard USB Substitute Size...
Page 75: Paper Menu
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. Depending on the printer setup, this menu item appears as Standard Network or Network [x]. Paper menu MS312 and MS317 paper menu Default Source menu Default Source Set a default paper source for all print jobs.
Page 76 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays Letter have the same settings, then the trays are automatically linked.
Page 77 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Conﬁgure MP to “Cassette” for MP Letter Feeder Size to appear as a menu.
Page 78 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 79: Default Source Menu
Understanding the printer menus MS315, MS415, and MS417 paper menus Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper •...
Page 80 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Conﬁgure MP to Cassette for Letter Multipurpose Feeder Size to appear as a menu.
Page 81 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 82: Substitute Size Menu
Understanding the printer menus Conﬁgure MP menu Conﬁgure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette conﬁgures the First multipurpose feeder as the default paper source. •...
Page 83 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 84: Paper Weight Menu
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 85: Paper Loading Menu
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Page 86: Custom Types Menu
Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Page 87: Reports Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 88: Network/Ports Menu
[list of available network cards] • This menu item appears only when an optional network card is installed. MS312 and MS317 network/ports menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted.
Page 89 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language speciﬁed in the Setup menu.
Page 90 Understanding the printer menus Standard Network Setup OR Display and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
Page 91 Understanding the printer menus MS315, MS415, and MS417 network/ports menus Standard Network or Network [x] menus Note: Only active ports appear in this menu. Energy Efficient Ethernet Set the printer Ethernet connection to a energy‑saving mode. Enable Note: Enable is the factory default setting. Disable PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job...
Page 92 Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off ﬁlters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup OR Display and set the printer network settings.
Page 93: Network Card Menu
Understanding the printer menus Compatibility Specify the wireless standard for the wireless network. 802.11b/g Note: The 802.11b/g/n is the factory default setting. 802.11 b/g/n Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network.
Page 94: Ipv6 Menu
Understanding the printer menus Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable AutoIP Specify the Zero Conﬁguration Networking setting. Note: Yes is the factory default setting.
Page 95: Standard Usb Menu
Understanding the printer menus Enable IPv6 Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Conﬁguration Specify whether or not the network adapter accepts the automatic IPv6 address conﬁguration entries provided by a router.
Page 96 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions deﬁned by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 97 Understanding the printer menus Standard Parallel menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 98: Appletalk Menu
Understanding the printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.
Page 99: Smtp Setup Menu
Understanding the printer menus View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
Page 100: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an e- None mail. Use Device SMTP Credentials Notes: Device Userid • None is the factory default setting for Device‑Initiated E‑mail. Device Password •...
Page 101: Security Audit Log Menu
Understanding the printer menus Reserve Job Expiration Set a time limit on how long the printer stores print jobs for printing at a later time. 1 hour 4 hours 24 hours 1 week Note: Off is the factory default setting. Security Audit Log menu Delete Log Specify whether or not audit logs are deleted.
Page 102: Settings Menu
On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and time. Settings menu MS312 and MS317 general settings General Settings menu Display Language Set the language of the text appearing on the display. English...
Page 103 Understanding the printer menus Eco-Mode Minimize the use of energy, paper, or specialty media. Note: Off is the factory default setting. This resets the printer Energy to its factory default settings. Energy/Paper Paper Quiet Mode Minimize the printer noise. Note: Off is the factory default setting. Run Initial setup Run the setup wizard.
Page 104 Understanding the printer menus Timeouts Set the printer to Hibernate mode even if there is an active Ethernet connection. Hibernate Timeout on Connection Hibernate Note: Do Not Hibernate is the factory default setting. Do Not Hibernate Timeouts Set the amount of time in seconds before returning the control panel to a Ready state.
Page 105 Understanding the printer menus Print Recovery Set the printer to automatically check for jammed paper. Jam Assist Notes: • On is the factory default setting. This sets the printer to automatically dump blank pages or partially printed pages to the standard bin after a jammed page has been cleared.
Page 106: General Settings Menu
Understanding the printer menus MS315, MS415, and MS417 general settings General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 107 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Home screen customization Change the icons that appear on the home screen.
Page 108 Understanding the printer menus Timeouts Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout Disabled Note: 3 days is the factory default setting. 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Timeouts Set the printer to Hibernate mode even if there is an active Ethernet or fax connection.
Page 109 Device Performance (Anonymous) Note: The default value depends on the selection made during initial setup. Information Sent to Lexmark Set the time for sending anonymous information to Lexmark. Start Send Stop Send Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 110: Print Settings
Understanding the printer menus Factory Defaults Restore the printer factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted.
Page 111: Finishing Menu
Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a ﬂash memory places them in permanent storage. Downloads remain in the ﬂash memory even when the printer is turned off.
Page 112 Understanding the printer menus Copies Specify the default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Blank Pages Specify whether to insert blank pages in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Collate Stack the pages of a print job in sequence when printing multiple copies.
Page 113: Quality Menu
Understanding the printer menus Paper Saver Border Print a border when using Paper Saver. None Note: None is the factory default setting. Solid Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q...
Page 114: Xps Menu
Make sure the ﬂash memory card is not read/write‑, write‑, or password‑protected. • Job Buffer Size must not be set to 100%. MS312 and MS317 print settings Utilities menu Format Flash Format the ﬂash memory. Warning—Potential Damage: Do not turn off the printer while the ﬂash memory is being formatted.
Page 115 Understanding the printer menus Activate Hex Trace Isolate the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, restart the printer. Coverage Estimator Provide an estimate of the percentage coverage of toner on a page.
Page 116 Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of ﬁxed‑space characters per inch (cpi). • Pitch can be increased or decreased in 0.01‑cpi increments. •...
Page 117: Job Accounting Menu
Understanding the printer menus Tray Renumber Conﬁgure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None cannot be selected. It is only displayed when it is selected by Assign Tray [x] the PCL 5 interpreter.
Page 118 Understanding the printer menus Accounting Log Frequency Determine and set how often a log ﬁle is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Determine and set how the printer responds when the frequency threshold expires.
Page 119: Pdf Menu
Understanding the printer menus Utilities menu Format Flash Format the ﬂash memory. Warning—Potential Damage: Do not turn off the printer while the ﬂash memory is being formatted. Notes: • Yes deletes all data stored in ﬂash memory. • No cancels the format request. •...
Page 120 Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • Resident is the factory default setting. This shows the factory default Flash set of fonts downloaded in the RAM. •...
Page 121 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 122: Html Menu
Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 123: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 124: Ms315, Ms415, And Ms417 Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Print All Guides Print all the guides.
Page 125: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 126: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 127: Paper Jam In The Front Door
Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Remove the toner cartridge.
Page 128 Clearing jams Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 129: Paper Jam In The Rear Door
Clearing jams Close the front door. From the control panel, press Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 130: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. From the control panel, press Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 131: Paper Jam In Trays
Clearing jams Insert the tray. From the control panel, press Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press Paper jam in the multipurpose feeder Remove the jammed paper.
Page 132 Clearing jams From the control panel, press...
Page 133: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 134: Estimated Number Of Remaining Pages
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 135 Maintaining the printer MS312, MS315, and MS415 Return program cartridges Item United States European Rest of Latin America Rest of Asia Australia and and Canada Economic Europe, Distribution Paciﬁc (RoAP) New Zealand Area (EEA+) Middle East, (LAD) (ANZ) and Africa...
Page 136: Storing Supplies
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Page 137: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Page 138: Replacing The Imaging Unit
Maintaining the printer Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
Page 139 Maintaining the printer Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 140: Moving The Printer
Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 141: Shipping The Printer
Maintaining the printer • Always use the handholds on the printer to lift it. • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Page 142: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages MS312 and MS317 printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
Page 143 Troubleshooting • Cancel the print job. Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then press •...
Page 144 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network ﬁrmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Network error, standard port [54] Try one or more of the following: •...
Page 145 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network ﬁrmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Paper too short [34] Try one or more of the following: •...
Page 146 Troubleshooting MS315, MS415, and MS417 printer messages Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control panel.
Page 147 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 148 From the control panel, press to continue printing. • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network ﬁrmware in the printer or print server. For more information, go to http://support.lexmark.com.
Page 149 Printer had to restart. Last job may be incomplete. From the printer control panel, select Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Remove paper from standard output bin Remove the paper stack from the standard bin.
Page 150 Troubleshooting • Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard parallel port disabled [56] •...
Page 151 Note: If the message appears again, then contact your system support person. Cartridge, imaging unit mismatch [41.xy] Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies.
Page 152: Close Front Door
Troubleshooting If necessary, press on the printer control panel to clear the message and continue printing. Close front door Close the front door of the printer. Credentials invalid. Print job canceled. Enter the correct credentials or contact your system support person. Imaging unit nearly low [84.xy] If necessary, press on the printer control panel to clear the message and continue printing.
Page 153 Troubleshooting Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer ﬁnds a tray that has the correct size and type of paper, then it feeds from that tray.
Page 154 Decrease the resolution setting. • Install additional printer memory. Non‑Lexmark [supply type], see User’s Guide [33.xy] Note: The supply type can be toner cartridge or imaging unit. The printer has detected a non‑Lexmark supply or part installed in the printer.
Page 155 Troubleshooting Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see “Using genuine Lexmark parts and supplies”...
Page 156 If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 157 Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
Page 158: Solving Printer Problems
“Basic printer problems” on page 158 • “Option problems” on page 160 • “MS312 and MS317 paper feed problems” on page 162 • “MS315, MS415, and MS417 paper feed problems” on page 163 Basic printer problems The printer is not responding...
Page 159 Troubleshooting Action Step 6 Turn on the switch or Go to step 7. reset the breaker. Make sure the electrical outlet is not turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 7 Connect the printer Go to step 8.
Page 160: Printer Display Is Blank
Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 161 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 162: Paper Jam Message Remains After Jam Is Cleared
OS X version 9 users, make sure the printer is set up in Chooser. Resend the print job. Is the tray working? MS312 and MS317 paper feed problems Paper jam message remains after jam is cleared Action Open front door and remove all trays.
Page 163: Paper Frequently Jams
Troubleshooting MS315, MS415, and MS417 paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. •...
Page 164: Solving Print Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer Turn on jam recovery. solved. support. From the control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press Resend the pages that did not print.
Page 165: Printing Slows Down
Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
Page 166: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is Go to step 2. solved. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is...
Page 167: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action The problem is Contact customer From the printer control panel, set the paper size and type in solved.
Page 168 Check the original ﬁle for manual page breaks. Resend the print job. Did the ﬁle print correctly? MS312 and MS317 printing problems Print job takes longer than expected Action Step 1 Go to step 2. The problem is solved.
Page 169 Troubleshooting Action Step 3 Install additional The problem is printer memory. solved. Change the environmental settings. For more From the printer control panel, navigate to: information, contact customer support. > Settings > > General Settings > > Eco‑Mode > select a setting > Note: When using the Eco-Mode setting, you may notice a reduction in performance.
Page 170: Print Job Takes Longer Than Expected
Troubleshooting Conﬁdential and other held jobs do not print Note: Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold Open the held jobs folder on the display, and then verify that your options, and then...
Page 171: Print Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Reduce the font size, the number and complexity of images, and the number of pages in the print job, and then resend the job Did the job print? Step 3 The problem is Go to step 4.
Page 172: Shadow Images Appear On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Do the paper size and type match the paper loaded in the tray?
Page 173: Gray Background On Prints
Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray. and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 174: Incorrect Margins On Prints
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 175: Paper Curl
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu • to match the paper loaded in the tray. Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
Page 176: Print Irregularities
Troubleshooting Action Step 5 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
Page 177: Repeating Defects Appear On Prints
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 178: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 179: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 180: Printer Is Printing Blank Pages
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, Make sure that the paper has no texture or rough ﬁnishes. change the texture settings in the Paper Are you printing on textured or rough paper? Texture menu to match the paper you are printing on.
Page 181: Skewed Print
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 182: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 183 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 184: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 185 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 186: Horizontal Voids Appear On Prints
Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 187: Vertical Voids Appear On Prints
Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Page 188 Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1...
Page 189 Does the toner still rub off? Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Is the print density uneven? MS312 and MS317 print quality problem Characters have jagged or uneven edges...
Page 190 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: > Reports > >...
Page 191: Embedded Web Server Does Not Open
Troubleshooting Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer. From the control panel, navigate to: Menus >...
Page 192: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 193: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 194 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 195 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 196: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 197: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 198: Power Consumption
Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic MS312, MS317: 520 (one-sided), inputs. 340 (two-sided); MS315, MS415, MS417: 560 (one-sided); 380 (two- sided) Copy The product is generating hard‑copy output from hard‑copy original documents.
Page 199: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 200 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 201 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 202 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 203 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 204: Index
Index Index card stock conﬁgurations loading, multipurpose printer 10 accessing the controller board 13 feeder 38 Conﬁgure MP menu 82 accessing the Embedded Web conﬁguring tips 48 Server 31 Cartridge low [88.xy] 151 multiple printers 61 accessing the remote control Cartridge nearly low [88.xy] 151 supply notiﬁcations, imaging panel...
Page 205 Index Credentials invalid. Print job Embedded Web Server— canceled. 152 Security: Administrator’s Guide hardware options, adding custom paper type where to ﬁnd 73 print driver 19 assigning 42, 44 emission notices 195, 196, 199 held jobs 56 conﬁguring 42 envelopes Help menu 124 custom paper type name loading, multipurpose...
Page 206 Load [paper source] with [paper Job Accounting 117 noise emission levels 196 size] [orientation] 153 list of 74 Non‑Lexmark [supply type], see Load [paper source] with [paper Network [x] 88, 91 User’s Guide [33.xy] 154 type] [paper size] Network Card 93 non‑volatile memory 71...
Page 207 Print quota exceeded. Print job feeder 38 checking status 133 incomplete. 155 preprinted forms 46 using genuine Lexmark 134 print troubleshooting recycled 47 PCL Emul menu 115, 120 held jobs do not print 170 selecting 46 PDF menu 119...
Page 208 Network error, standard port [58] 145 Imaging unit low [84.xy] 152 [54] 144 Unformatted ﬂash detected Imaging unit nearly low Non‑Lexmark [supply type], see [53] 150 [84.xy] 152 User’s Guide [33.xy] 154 Unsupported option in slot [x] Imaging unit very low, [x] Not enough free space in ﬂash...
Page 209 59 Quality menu 113 modifying conﬁdential print storing 136 Quiet mode 67 settings 66 using genuine Lexmark 134 Security Audit Log menu 101 using recycled paper 59 security lock 71 supplies, ordering security settings Rear USB port disabled [56] 145...
Page 210 Index transparencies printer is printing solid black loading, multipurpose pages 182 verify print jobs 56 feeder 38 repeating print defects appear vertical voids appear 187 tips 50 on prints 177 viewing trays shadow images appear on reports 63 linking 41, 43 prints 172 virtual display loading 34...

This manual is also suitable for:

Ms315 Ms317 Ms415 Ms417 Ms317dn Ms417dn ... Show all

Lexmark MS312 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Using MS312 and MS317

Using MS315, MS415, and MS417

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Saving Money and the Environment

Managing the Printer

Securing the Printer

Understanding the Printer Menus

Clearing Jams

Maintaining the Printer

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark MS312

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Table of Contents