Shadow Images Appear On Prints - Lexmark MS312 User Manual

Troubleshooting
Action
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?

Shadow images appear on prints

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Yes No
Go to step 3. Do one or more of
the following:
Go to step 4. The problem is
solved.
Contact customer The problem is
support. solved.
172
•
Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•
Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.