Page 1 MS310 Series User's Guide June 2017 www.lexmark.com Machine type(s): 4514 Model(s): 220, 230...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Using the printer control panel........................11 Understanding the control panel light sequences..................12 Using the Embedded Web Server......................... 15 Using the Local Printer Settings Utility......................
Page 3 Contents Canceling a print job............................47 Understanding the printer menus............48 Menus list................................48 Paper menu.................................48 Network/Ports menu............................57 Settings menu..............................58 Security menu..............................72 Saving money and the environment............73 Saving paper and toner........................... 73 Saving energy..............................73 Recycling................................76 Securing the printer..................77 Using the security lock feature........................77 Statement of Volatility............................77 Erasing volatile memory...........................78 Erasing non‑volatile memory..........................78...
Page 4 Contents Identifying jam locations..........................92 Paper jam in the front door..........................93 Paper jam in the rear door..........................96 Paper jam in the standard bin........................98 Paper jam in the duplex unit...........................99 Paper jam in trays............................. 101 Paper jam in the multipurpose feeder......................104 Troubleshooting..................
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information • Disconnect all cords and cables from the printer before moving it. • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 7: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 8: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 9: Printer Conﬁgurations
Learning about the printer Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 305 mm (12 in.) Printer conﬁgurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all trays closed until needed.
Page 10 Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Page 11: Using The Printer Control Panel
Learning about the printer Using the printer control panel Light or button Color Description Error light Yellow An error has occurred. Paper jam light Yellow A paper jam has occurred. Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin.
Page 12: Understanding The Control Panel Light Sequences
Learning about the printer Light or button Color Description Stop or cancel button Use this to cancel a print job. Understanding the control panel light sequences Blinking Blinking slowly Control panel light sequences, error messages, and printer status Light sequence Error message or printer status Close front door Replace imaging unit...
Page 13 Learning about the printer Light sequence Error message or printer status The lights blink one at a time from Non-Lexmark supply type left to right repeatedly. Printer had to restart Toner cartridge very low Imaging unit very low Toner cartridge nearly low...
Page 14 Learning about the printer Primary light sequence Supplemental light sequence Error message or printer status Replace toner cartridge Toner cartridge, printer region mismatch Missing or unresponsive imaging unit Standard network software error Network [x] software error Insufficient memory to collate job PPDS font error Complex page Insufficient memory to support Resource Save feat...
Page 15: Using The Embedded Web Server
Learning about the printer Primary light sequence Supplemental light sequence Error message or printer status Paper jam, remove optional tray Paper jam, manual feeder Using the Embedded Web Server Note: This functionality is available only in network printers or printers connected to print servers. Use the Embedded Web Server to: •...
Page 16: Additional Printer Setup
Additional printer setup Additional printer setup Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 17: Attaching Cables
Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 18: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 19: Installing The Local Printer Settings Utility
Additional printer setup Installing the Local Printer Settings Utility Visit http://support.lexmark.com, and then download the software. Double‑click the software installer package. Select an installation type, and then click Install. Click Install to start the installation. Click Agree to accept the license agreement.
Page 20: Networking
Additional printer setup Networking Notes: • Purchase a MarkNet N8352 wireless network adapter before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identiﬁer (SSID) is a name assigned to a wireless network.
Page 21 Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 22: Connecting The Printer To A Wireless Network Using The Printer Software
• Install the printer on additional network computers. Installing the Wireless Setup Assistant Go to the Lexmark support Web site at http://support.lexmark.com. Download the latest Wireless Setup Assistant application. Double‑click the downloaded software installer package. Follow the instructions on the computer screen.
Page 23: Printing A Menu Settings And Network Setup Page
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
Page 24: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 91 “Storing paper” on page Setting the paper size and type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 25: Using The Standard Bin And Paper Stop
Loading paper and specialty media Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. Select the tray containing the Universal paper size, and then select Universal as the paper size. Using the standard bin and paper stop The standard bin holds up to 150 sheets of 75‑g/m (20‑lb) paper.
Page 26 Loading paper and specialty media Busy ‑ Blinking...
Page 27 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
Page 28 Loading paper and specialty media Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. • When loading legal‑size paper, the length guide extends beyond the base, leaving the paper exposed to dust.
Page 29 Loading paper and specialty media Notes: • Load recycled or preprinted paper with the printable side facedown. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 30: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 31 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 32 Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the paper guides. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer ﬁrst.
Page 33: Linking And Unlinking Trays
Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer ﬁrst. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge of the sheet entering the printer ﬁrst. • Load envelopes with the ﬂap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 34: Assigning A Custom Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. From the Tray Conﬁguration section, select a tray, and then change the paper size and type settings. •...
Page 35 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. From the Tray Conﬁguration section, select a paper source, and then select a custom paper type under the paper type column.
Page 36: Paper And Specialty Media Guide
Paper and specialty media guide Additional information for printing on specialty media may be found in the Card Stock & Label Guide available at http://support.lexmark.com. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 37: Unacceptable Paper
Paper and specialty media guide Grain direction Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended.
Page 38: Using Recycled Paper And Other Office Papers
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 39: Using Specialty Media
Paper and specialty media guide Lexmark does not endorse speciﬁc suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption. Be selective about the origin of wood ﬁber. Buy from suppliers who carry certiﬁcations such as the Forestry Stewardship Council (FSC) or the Program for the Endorsement of Forest Certiﬁcation (PEFC).
Page 40: Tips On Using Envelopes
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 41: Storing Paper
Paper and specialty media guide • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges.
Page 42: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights Supported paper sizes Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)
Page 43: Supported Paper Types And Weights
Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.)
Page 44 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in duplex mode up to 90‑g/m (24‑lb) paper weight.
Page 45: Printing
Printing Printing Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 91 “Storing paper” on page Printing documents Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Page 46: Printing From A Mobile Device
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 47: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer.
Page 48: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus To print a menus list, see “Printing a menu settings and network setup page” on page To access the printer menus, use: • The Embedded Web Server if the printer is connected to a network. •...
Page 49 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays Letter have the same settings, then the trays are automatically linked.
Page 50 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Conﬁgure MP to “Cassette” for MP Letter Feeder Size to appear as a menu.
Page 51 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 52: Paper Texture Menu
Understanding the printer menus Conﬁgure MP menu Conﬁgure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette conﬁgures the First multipurpose feeder as the default paper source. •...
Page 53: Paper Weight Menu
Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
Page 54 Understanding the printer menus Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight...
Page 55: Paper Loading Menu
Understanding the printer menus Rough/Cotton Weight Specify the relative weight of the cotton or rough paper loaded. Light Note: Heavy is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal •...
Page 56: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog.
Page 57: Network/Ports Menu
Understanding the printer menus Network/Ports menu Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 58: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 59 Understanding the printer menus Run Initial Setup Run the setup wizard. Specify a language and custom key information for the Keyboard keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski...
Page 60 Understanding the printer menus Specify the display information in the upper corners of the Displayed Information home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 61 Understanding the printer menus Customize the display information for certain menus. Displayed Information (continued) Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 62 Understanding the printer menus Specify whether to display Bookmarks from the Held Jobs Show Bookmarks area. Note: Yes is the factory default setting. Specify the number of seconds between Embedded Web Web Page Refresh Rate Server refreshes. 30–300 Note: 120 is the factory default setting. Specify a contact name for the printer.
Page 63 Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
Page 64 Understanding the printer menus Timeouts Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Job Hold Timeout 5 sec–255 sec Notes: • 30 seconds is the factory default setting. • This menu item appears only when hard disk is installed. Error Recovery Set the printer to restart when an error occurs.
Page 65 Device Performance (Anonymous) Note: The default value depends on what you selected during the initial setup. Information Sent to Lexmark Set the time for sending anonymous information to Lexmark. Start Send Stop Send Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 66: Print Settings
Understanding the printer menus Factory Defaults Restore the printer factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted.
Page 67 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data on the non‑printable area deﬁned by the Normal setting, the printer clips the image at the boundary.
Page 68: Finishing Menu
Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File >...
Page 69: Quality Menu
Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per 4‑Up side.
Page 70: Postscript Menu
Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for ﬁles such as architectural drawings, maps, electrical circuit diagrams, and ﬂow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File >...
Page 71 Understanding the printer menus PCL Emulation Settings Set the printer to print on A4‑size paper. A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters.
Page 72: Security Menu
Understanding the printer menus Tray Renumber Restore all tray and feeder assignments to the factory default settings. Restore Defaults Security menu Set Date and Time menu Current Date and Time View the current date and time settings for the printer. Manually Set Date and Time Enter the date and time.
Page 73: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 74: Adjusting Sleep Mode
Saving money and the environment Conﬁguring Sleep and Hibernate modes Sleep and Hibernate are low‑power operating modes. Notes: • If your printer is connected directly to a computer, access the Sleep and Hibernate mode settings using the Local Printer Settings Utility or Printer Settings depending on your operating system. •...
Page 75: Setting Hibernate Timeout
Saving money and the environment Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 76: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 77: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 78: Erasing Volatile Memory
Securing the printer Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Turn off the printer. Open the front door of the printer and hold down while turning the printer on.
Page 79: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at...
Page 80: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 81: Estimated Number Of Remaining Pages
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 82 This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models. This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models. For more information on countries located in each region, visit www.lexmark.com/regions. Item Regular cartridge...
Page 83: Storing Supplies
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Page 84: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Page 85: Replacing The Imaging Unit
Maintaining the printer Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
Page 86 Maintaining the printer Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 87: Moving The Printer
Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 88: Moving The Printer To Another Location
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 89: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 90: Copying Printer Settings To Other Printers
Managing the printer Notes: • Print a network setup page or menu settings page, and then locate the printer IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
Page 91: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 92: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 93: Paper Jam In The Front Door
Clearing jams Paper jam in the front door ‑ On ‑ On If the sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 94 Clearing jams If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Open the front door. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 95 Clearing jams Insert the imaging unit. Note: Use the arrow guides inside the printer. Insert the toner cartridge. Close the front door. From the control panel, press...
Page 96: Paper Jam In The Rear Door
Clearing jams Paper jam in the rear door ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 97 Clearing jams If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Open the rear door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door. From the control panel, press...
Page 98: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 99: Paper Jam In The Duplex Unit
Clearing jams If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Remove the jammed paper. Note: Make sure that all paper fragments are removed. From the control panel, press Paper jam in the duplex unit ‑...
Page 100 Clearing jams Light sequences ‑ On ‑ On ‑ On ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following. Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 101: Paper Jam In Trays
Clearing jams Insert the tray. From the control panel, press Paper jam in trays ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence.
Page 102 Clearing jams Light sequences ‑ On ‑ On ‑ On ‑ On ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following.
Page 103 Clearing jams Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press...
Page 104: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 105 Clearing jams ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. From the control panel, press...
Page 106: Troubleshooting
If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: Check if both the toner cartridge and imaging unit are Lexmark‑authorized MICR (magnetic ink character recognition) or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark‑authorized MICR or non‑MICR supplies.
Page 107 Troubleshooting Cartridge low [88.xx] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order a toner cartridge. If necessary, press on the printer control panel to continue printing. Cartridge nearly low [88.xy] ‑...
Page 108 Troubleshooting ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel, if necessary, to continue printing. Cartridge very low [88.xy] ‑ Blinking ‑ On ‑...
Page 109 Troubleshooting Replace cartridge, 0 estimated pages remain [88.xy] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑...
Page 110 For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] ‑ On...
Page 111 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridge that matches the region number of the printer.
Page 112 Troubleshooting Reinstall missing or unresponsive cartridge [31.xy] ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then press twice to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 113 “Using genuine Lexmark parts and supplies” on page Notes: • This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product. • If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the...
Page 114: Imaging Unit Messages
Troubleshooting Imaging unit messages Imaging unit low [84.xy] ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order an imaging unit. If necessary, press on the printer control panel to continue printing. Imaging unit nearly low [84.xy]...
Page 115 Troubleshooting ‑ Slowly blinking ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel, if necessary, to continue printing. Imaging unit very low [84.xy] ‑...
Page 116 For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Reinstall missing or unresponsive imaging unit [31.xy]...
Page 117 If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using...
Page 118 “Using genuine Lexmark parts and supplies” on page Notes: • This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product. • If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or go to www.lexmark.com.
Page 119: Paper Loading Messages
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com. Paper loading messages Incorrect paper size, open [paper source] [34] ‑...
Page 120 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
Page 121 Troubleshooting Note: Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. Load [paper source] with [custom type name] [orientation] ‑...
Page 122 Troubleshooting Load [paper source] with [custom type string] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. •...
Page 123 Troubleshooting Load [paper source] with [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size of paper. •...
Page 124 Troubleshooting Load [paper source] with [paper type] [paper size] [orientation] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. •...
Page 125 Troubleshooting Load multipurpose feeder with [custom type name] [orientation] ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. •...
Page 126 Troubleshooting Load multipurpose feeder with [custom type string] [orientation] ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. •...
Page 127 Troubleshooting Load multipurpose feeder with [paper size] [orientation] ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the feeder with the correct paper size. •...
Page 128 Troubleshooting Load multipurpose feeder with [paper type] [paper size] [orientation] ‑ On ‑ On If the light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct paper size and type. •...
Page 129: Printer Communication Error Messages
Troubleshooting Remove paper from standard output bin ‑ Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: Remove the paper stack from the standard output bin. From the printer control panel, press to continue printing.
Page 130 Unplug the router, then wait for 30 seconds, and then plug the router back again. • Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com.
Page 131 Troubleshooting Standard parallel port disabled [56] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Slowly blinking ‑...
Page 132 Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the parallel port. •...
Page 133 From the printer control panel, press to continue printing. • Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or on the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com.
Page 134 Troubleshooting Rear USB port disabled [56] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ Blinking...
Page 135: Insufficient Memory Error Messages
Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the USB port. •...
Page 136 Troubleshooting If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
Page 137 Troubleshooting Insufficient memory to support Resource Save feature [35] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑...
Page 138 Troubleshooting If the supplemental light sequence matches the light sequence in the preceding illustration, then press on the printer control panel to clear the light sequence. The job will be printed without using Resource Save. Memory full [38] ‑ On ‑...
Page 139: Miscellaneous Messages
Troubleshooting ‑ On ‑ On ‑ On ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss will occur. •...
Page 140 Troubleshooting Complex page, some data may not have printed [39] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑...
Page 141 Troubleshooting If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss may occur. • From the printer control panel, press to cancel the print job.
Page 142 Troubleshooting If the printer control light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ Blinking ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: •...
Page 143 ‑ Blinking ‑ Blinking ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel to continue printing. For more information, visit http://support.lexmark.com or contact customer support.
Page 144 If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn off the printer, and then turn it back on. If the lights are still blinking after 10 seconds, then the printer may need to be serviced. Visit http://support.lexmark.com or contact your system support person.
Page 145 Troubleshooting Too many trays attached [58] ‑ On ‑ On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. ‑ On ‑ On ‑ On...
Page 146: Solving Printer Problems
Troubleshooting ‑ On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following: Turn off the printer. Unplug the power cord from the electrical outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the bottom.
Page 147 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are • inserted in the correct ports. The USB symbol on the cable with the USB symbol Are the cables inserted in the correct ports? on the printer •...
Page 148: Option Problems
Troubleshooting Action Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Is the printer working? Option problems Cannot detect internal option Action Step 1 The problem is Go to step 2.
Page 149 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 150: Paper Feed Problems
Troubleshooting Paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. •...
Page 151: Solving Print Problems
Troubleshooting Jammed pages are not reprinted Actions The problem is Contact customer From the Print Recovery menu, set Jam Recovery to Auto or solved. support. On. To access the Print Recovery menu, try one or more of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address ﬁeld.
Page 152 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check if the printer is plugged in and turned on, and if the printer control panel light sequence matches the light sequence in the following illustration: Ready ‑ On Resend the print job.
Page 153: Printing Slows Down
Remove and reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
Page 154: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Action Step 3 Install additional The problem is printer memory. solved. From the Eco‑Mode menu, change the environmental settings. To access the Eco‑Mode menu, do either of the following: For more information, contact • If the printer is on a network, then open a Web browser and customer support.
Page 155: Incorrect Characters Print
Troubleshooting Actions Step 3 The problem is Contact customer solved. support. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. Resend the print job. Does the job print from the correct tray or on the correct paper? Incorrect characters print Action Step 1...
Page 156: Large Jobs Do Not Collate
Troubleshooting Action The problem is Contact customer From the Paper menu, set the paper size and type to match the solved. support. paper loaded in the trays to be linked. To access the Paper menu, do either of the following: •...
Page 157: Unexpected Page Breaks Occur
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job. Does the job print and collate correctly? Unexpected page breaks occur Action Step 1 The problem is...
Page 158: Clipped Pages Or Images
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 159 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 160: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Check if the paper loaded in the tray has the correct paper type and weight in the and weight.
Page 161: Gray Background On Prints
Troubleshooting Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is Go to step 2. solved. From the Quality menu, select a lower number to reduce the toner density. To access the Quality menu, do either of the following: •...
Page 162: Incorrect Margins On Prints
Troubleshooting Incorrect margins on prints A B C D A B C D A B C D Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded.
Page 163: Paper Curl
Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 164: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 165 Troubleshooting Action Step 4 From the Paper Go to step 5. Texture menu, Check if the paper loaded in the tray has texture or rough ﬁnishes. change the texture settings. To access Are you printing on textured or rough paper? the Paper Texture menu, do either of the following:...
Page 166 Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance Measure the distance between the defects. between the Check for a distance between the defects that equals: defects equal to • 97 mm (3.82 in.) 80 mm (3.15 in.) •...
Page 167 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu, reduce the toner darkness. To access the Quality menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address ﬁeld.
Page 168 Troubleshooting Action Step 4 From the Paper Go to step 5. Texture menu, Check if the paper loaded in the tray has texture or rough ﬁnishes. change the texture settings to match the Are you printing on textured or rough paper? paper you are printing on.
Page 169: Print Is Too Light
Troubleshooting Action Step 6 Contact customer The problem is support. solved. Replace the imaging unit, and then resend the print job. Is the print still too dark? Print is too light Action Step 1 Go to step 2. The problem is solved.
Page 170 Troubleshooting Action Step 2 Go to step 3. Change the paper type, texture, and From the Paper Menu, check if the paper type, texture, and weight to match the weight match the paper loaded in the tray. To access the Paper paper loaded in the Menu, do either of the following: tray.
Page 171 Troubleshooting Action Step 4 From the Paper Go to step 5. Texture menu, Make sure that the paper has no texture or rough ﬁnishes. change the texture settings to match the Are you printing on textured or rough paper? paper you are printing on.
Page 172: Skewed Print
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Shake the imaging unit to redistribute the toner. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 173: Printer Is Printing Solid Black Pages
Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 174: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if you are using a recommended type of transparency. Resend the print job. Is the print quality still poor? Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2.
Page 175: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 176 Troubleshooting Action Step 2 Go to step 3. Change the paper type, texture, and From the Paper Menu, set the paper type, texture, and weight to weight to match the match the paper loaded in the tray. To access the Paper Menu, do paper in the tray.
Page 177: Horizontal Voids Appear On Prints
Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 178: Vertical Voids Appear On Prints
Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do vertical voids still appear on prints? Step 2 Go to step 3.
Page 179: Toner Specks Appear On Prints
Troubleshooting Action Step 4 Contact customer The problem is support. solved. Redistribute the toner in the imaging unit. Note: The laser Remove the toner cartridge, and then the imaging unit. scanning unit may Firmly shake the imaging unit. be defective. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 180: Embedded Web Server Does Not Open
Troubleshooting Action Step 2 Contact customer The problem is support. solved. Resend the print job. Does the toner still rub off? Uneven print density ABCDE ABCDE ABCDE Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support.
Page 181 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 182: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 183: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 184 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 185: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 186: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 187: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 188: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 189 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 190 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
Page 191 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 192 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Proﬁle for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 193: Index
Index Index cleaning Numerics exterior of the printer 80 250‑sheet tray Default Source menu 48 interior of the printer 80 loading 25 documents, printing cleaning the printer 80 550‑sheet tray from a computer 45 Close front door 139 loading 25 Complex page, some data may not have printed [39] 140 Embedded Web Server...
Page 194 250‑sheet tray 25 installing optional tray 16 noise emission levels 185 550‑sheet tray 25 installing software Non‑Lexmark [supply type], see multipurpose feeder 30 Local Printer Settings Utility 19 User’s Guide [33.xy] 118 Local Printer Settings Utility installing the printer software 18 non‑volatile memory 77...
Page 195 Load [paper source] with [paper Paper Weight menu 53 paper curl 163 size] 123 parallel port 17 paper frequently jams 150 Load [paper source] with [paper parts print job takes longer than type] [paper size] 124 using genuine Lexmark 81 expected 153...
Page 196 Hibernate Timeout 75 Network [x] software error Setup menu 66 Quality menu 69 [54] 129 shipping the printer 88 Non‑Lexmark [supply type], see Sleep mode User’s Guide [33.xy] 118 adjusting 74 Rear USB port disabled [56] 134 PPDS font error [50] 141 conﬁguring 74...
Page 197 Index letterhead 41 horizontal voids appear on on using envelopes 40 prints 177 wireless network on using labels 40 print irregularities 164 conﬁguration information 20 transparencies 41 print is too dark 166 wireless network setup tips on using envelopes 40 print is too light 169 using the Embedded Web toner cartridge...

Lexmark MS310 series User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Related Manuals for Lexmark MS310 series

Summary of Contents for Lexmark MS310 series

Table of Contents