Solving Printer Problems - Lexmark MS310 series User Manual

Troubleshooting
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the
following:
1
Turn off the printer.
2
Unplug the power cord from the electrical outlet.
Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top
to the bottom.
3
Remove the extra tray or trays.
4
Connect the power cord to a properly grounded electrical outlet.
5
Turn the printer back on.

Solving printer problems

Basic printer problems
The printer is not responding
Action
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Yes No
Go to step 2. Turn on the printer.
Press the Sleep Go to step 3.
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Unplug the other Go to step 5.
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
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