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Lexmark Manuals
Printer
MS310 4514-220
Service manual
Lexmark MS310 4514-220 Service Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Product Information
Edition Notice
July
Table of Contents
Notices, Conventions, and Safety Information
Laser Notice
Conventions
Safety Information
General Caution Statements
Change History
General Information
Media Guidelines
Paper Guidelines
Using Recycled Paper and Other Office Papers
Using Specialty Media
Supported Paper Sizes, Types, and Weights
Data Security Notice
Tools Required for Service
Diagnostics and Troubleshooting
Troubleshooting Overview
Performing the Initial Troubleshooting Check
Power-On Reset (POR) Sequence
Understanding the Printer Control Panel
Using the Printer Control Panel
Light Sequences and Error Messages
Light Sequences
Status Screens
Status Messages
User Attendance Messages
Paper Jams
Service Errors
Fixing Print Quality Issues
Initial Print Quality Check
Gray Background or Toner Fog Check
Blank Pages Check
Print Is too Dark Check
Print Is too Light Check
Paper Curl Check
Folded or Wrinkled Paper Check
Solid Black Pages Check
Repeating Defects Check
Skewed Print Check
Streaked Vertical Lines Appear on Prints Check
Horizontal Light Bands Check
Vertical Light Bands Check
Vertical Dark Bands Check
Vertical Dark Streaks with Print Missing Check
White Streaks and Voided Areas Check
Fine Lines Are Not Printed Correctly (Specifically Chinese Characters) Check
Clipped Pages or Images Check
Compressed Images Appear on Prints Check
Incorrect Margins on Prints Check
Toner Rubs off Check
Toner Specks Appear on Prints Check
Paper Jams
Avoiding Jams
Accessing Jam Areas
[X]-Page Jam, Open Front Door. [20Y.XX]
[X]-Page Jam, Clear Standard Bin. [20Y.XX]
[X]-Page Jam, Open Rear Door. [20Y.XX]
[X]-Page Jam, Remove Tray 1 to Clear Duplex. [23Y.XX]
[X]-Page Jam, Open Tray 1. [241.XX]
[X]-Page Jam, Open Tray [2]. [242.XX]
[X]-Page Jam, Clear Manual Feeder. [250.XX]
200 Paper Jams
201 Paper Jams
202 Paper Jams
23Y Paper Jams
241 Paper Jams
242 Paper Jams
25Y Paper Jams
Understanding the Printer Messages
Cartridge, Imaging Unit Mismatch [41.Xy]
Cartridge Low [88.XX]
Cartridge Nearly Low [88.Xy]
Cartridge very Low [88.Xy]
Non-Lexmark Cartridge, See User's Guide [33.Xy]
Replace Cartridge, 0 Estimated Pages Remain [88.Xy]
Replace Cartridge, Printer Region Mismatch [42.Xy]
Reinstall Missing or Unresponsive Cartridge [31.Xy]
Replace Unsupported Cartridge [32.Xy]
Imaging Unit Low [84.Xy]
Imaging Unit Nearly Low [84.Xy]
Imaging Unit very Low [84.Xy]
Non-Lexmark Imaging Unit, See User's Guide [33.Xy]
Replace Imaging Unit, 0 Estimated Pages Remain [84.Xy]
Reinstall Missing or Unresponsive Imaging Unit [31.Xy]
Replace Unsupported Imaging Unit [32.Xy]
Change Media
Incorrect Paper Size, Open [Paper Source] [34]
Load Media
Remove Paper from Standard Output bin
Network [X] Software Error [54]
Standard Network Software Error [54]
Standard Parallel Port Disabled [56]
Standard USB Port Disabled [56]
Insufficient Memory to Collate Job [37]
Insufficient Memory to Support Resource Save Feature [35]
Memory Full [38]
Complex Page, some Data May Not Have Printed [39]
Too Many Trays Attached [58]
User Attendance Messages (0-99.99)
Unresponsive Toner Cartridge Service Check
Unsupported Toner Cartridge Service Check
Printer/Cartridge Mismatch Service Check
Unsupported Imaging Unit Service Check
Imaging Unit Smart Chip Contact Service Check
Toner Smart Chip Compatibility Service Check
Imaging Chip Compatibility Service Check
Media Size Mismatch Service Check
Supplies Mismatch Service Check
Insufficient Memory Service Check
Flash Full Service Check
Imaging Unit Low Service Check
Toner Cartridge Low Service Check
Printer Hardware Errors
111 Errors
Errors
126 Errors
132 Errors
133 Errors
140 Errors
Errors
Procedure before Starting the 9Yy Service Checks
900 Errors
912 Errors
94Y Errors
959 Errors
96Y Errors
97Y Errors
98Y Errors
99Y Errors
Input Option Hardware Errors
321-344 Errors
Other Symptoms
Base Printer Symptoms
Cooling Fan Service Check
Dead Machine Service Check
Controller Board Service Check
Control Panel Service Check
USB Print Service Check
Network Service Check
Service Menus
Navigating through the Service Menus
Diagnostics Menu
Entering the Diagnostics Menu
Print Diagnostics Menu Instruction Sheet
Print Quality Pages
License List
Defaults
Edge to Edge
Continuous Tray 1 Simplex Print Test
Continuous Tray 1 Duplex Print Test
Continuous Tray 2 Simplex Test
Continuous Tray 2 Duplex Print Test
Par 1 Strobe Adj
Print Event Log
Auto Dark Adj
Mark History
History Mode
Configuration Menu
Entering the Configuration Menu
Print Configuration Menu Instruction Sheet
Restore Base
Restore STD NET
Hex Trace
Print Quality Pages
A5 Loading
Reduced Curl
Demo Mode
Auto CR after LF
Auto LF after CR
Energy Conserve
Wipe All Settings
Font Density
Font Sharpening
Parallel Protocol
Parallel Mode 2
MAC Binary PS
USB Speed
USB Pnp
Set Network Card Speed
Entering Invalid Engine Mode
Entering Recovery Mode
Service Engineer Menu
Accessing the Service Engineer (SE) Menu
Service Engineer (SE) Menu
Parts Removal
Removal Precautions
Data Security Notice
Handling ESD-Sensitive Parts
Controller Board/Control Panel Replacement
Restoring the Printer Configuration after Replacing the Controller Board
Restoring Solutions, Licenses, and Configuration Settings
Updating the Printer Firmware
Ribbon Cable Connectors
Zero Insertion Force (ZIF) Connectors
Horizontal Top Contact Connector
Horizontal Bottom Contact Connector
Vertical Mount Contact Connector
Horizontal Sliding Contact Connector
Low Insertion Force (LIF) Connector
Printhead Assembly Mechanical Adjustment
Removal Procedures
Left Side Removals
Left Cover Removal
Main Drive Gearbox Removal
MPF Solenoid Removal
MPF Gearbox Removal
Reverse Solenoid Removal
ACM Clutch Removal
Cartridge Gearbox Removal
Duplex Gear Assembly Removal
Right Side Removals
Right Cover Removal
Cooling Fan Duct Removal
Cooling Fan Removal
Controller Board Removal
Toner Cartridge Smart Chip Contact Removal
Front Removals
Left Front Mount Removal
Right Front Mount Removal
Transfer Roll Removal
Cartridge Plunger Removal
Bezel Removal
Nameplate Removal
Control Panel Assembly Removal
UICC Removal
MPF Assembly Removal
MPF Pick Roller Cover Removal
MPF Pick Roller Removal
Bail Removal
Jam Access Cover Removal
Front Door Removal
Front Access Cover Removal
Front Door Sensor Removal
Front Input Guide Removal
Separator Pad Removal
Bottom Removals
Power Supply Removal
Power Supply Shield Removal
Duplex Removal
Duplex Sensor and Input Sensor Removal
Toner Density Sensor Removal
Trailing Edge Sensor Removal
ACM Assembly Removal
Rear Side Removals
Dust Cover Removal
Rear Door and Cover Removal
Narrow Media/Bin Full Sensor Removal
Redrive Assembly Removal
Redrive Shaft Removal
Fuser Removal
Top Side Removals
Top Cover Removal
Laser Scanning Unit (LSU) Removal
250/550-Sheet Tray Removals
Pick Roller Removal
Separator Roll Assembly Removal
ACM Assembly Removal
Component Locations
Exterior Locations
Front View
Rear View
Maintenance
Inspection Guide
Lubrication Specification
Cleaning the Printer
Cleaning the Printhead Lenses
Parts Catalog
Legend
Assembly 1: Covers
Assembly 2: Electronics 1
Assembly 3: Electronics 2
Assembly 4: Frame
Assembly 5: Option Trays
Assembly 6: Power Cords
Assembly 7: Miscellaneous
Printer Specifications
Product Power Consumption
Electrical Specifications
Operating Clearances
Acoustics
Operating Environment
Enabling the Security Reset Jumper
Options and Features
Available Internal Options
Media Handling Options
Theory of Operation
POR Sequence
Printer Control
Paper Path Information
Input Tray
Multipurpose Feeder (MPF)
Simplex Printing
Duplex Printing
Media Handling Components
Main Drive Gearbox
Autocompensator Mechanism (ACM)
Key Components
Sensors
Other Key Components
Electrophotographic Process (EP Process)
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MS310
4514-220, -230
Service Manual
•
Start diagnostics
•
Maintenance
•
Safety and notices
•
Trademarks
•
Index
July 12, 2018
P/N 12G2991
www.lexmark.com
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