Paper Jam Message Remains After Jam Is Cleared; Jammed Pages Are Not Reprinted - Lexmark MS312 User Manual

Troubleshooting
Action
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
"Adding available options in the print driver" on page
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a
From the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
b
Resend the print job.
Is the tray working?
MS312 and MS317 paper feed problems

Paper jam message remains after jam is cleared

Action
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press to clear the message and continue printing.
Does the paper jam message remain?

Jammed pages are not reprinted

Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
> Settings >
Recovery >
Press the arrow buttons until On or Auto appears, and then
2
press .
b
Resend the pages that did not print.
Were the jammed pages reprinted?
> General Settings >
> Jam Recovery >
Yes
Go to step 5.
19.
The problem is
solved.
Yes
Contact customer
support.
Yes
The problem is
solved.
> Print
162
No
Manually add the
tray in the printer
driver.
Contact customer
support.
No
The problem is
solved.
No
Contact customer
support.