Page 1 MS312, MS315, and MS415 User's Guide July 2014 www.lexmark.com Machine type(s): 4514 Model(s): 330, 335, 530...
Page 2: Table Of Contents
MS315 and MS415 Wireless Setup Wizard.......................21 MS312 Wi-Fi Protected Setup...........................21 MS315 and MS415 Wi-Fi Protected Setup......................22 Connecting MS312 to a wireless network using the printer software .............23 Connecting the printer to a wireless network using the Embedded Web Server........24 Verifying printer setup..........................24 MS312 printing menu settings and network setup pages ................24...
Page 3 Understanding the colors of the Sleep button and indicator lights............30 Accessing the Embedded Web Server.....................30 Loading paper and specialty media............31 MS312 paper size and type setup......................31 MS315 and MS415 paper size and type setup..................32 Using the standard bin and paper stop....................32 Loading trays............................33...
Page 4 Using the security lock feature........................71 Statement of Volatility..........................71 Erasing volatile memory..........................72 Erasing non-volatile memory........................72 Finding printer security information.......................73 Understanding the printer menus..............74 MS312 menus list............................74 MS315 and MS415 menus list.........................74 Paper menu.............................75 Reports menu............................87 Network/Ports menu..........................88 Security menu............................100 Settings menu............................102 MS315 and MS415 help menu......................128...
Page 5 Contents Notices.....................206 Product information..........................206 Edition notice............................206 Power consumption..........................211 Index......................219...
Page 6: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8: Learning About The Printer
• Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides are available at http://support.lexmark.com. • Selecting and storing paper and specialty media Note: These guides are also available in other •...
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Printer Configurations
Learning about the printer • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. •...
Page 11 Learning about the printer MS312 printer model Control panel Paper stop Standard bin Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Page 12 Learning about the printer MS315 and MS415 printer models Control panel Paper stop Standard bin Front door release button Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 50‑sheet multipurpose feeder Front door...
Page 13: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 14: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 15 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration.
Page 16: Installing Hardware Options
Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 17: Attaching Cables
Additional printer setup Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 18: Setting Up The Printer Software
Additional printer setup Use the USB port Attach an optional wireless network adapter. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. Parallel port Connect the printer to a computer. Power switch Turn on or turn off the printer.
Page 19: Networking
Purchase a MarkNet N8352 wireless network adapter first before setting up the printer on a wireless network. For information on the compatible adapter, go to www.lexmark.com. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Page 20: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.
Page 21: Ms315 And Ms415 Wireless Setup Wizard
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display. MS312 Wi-Fi Protected Setup Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before connecting the printer to a wireless network, make sure that: •...
Page 22: Ms315 And Ms415 Wi-Fi Protected Setup
Additional printer setup Using the Personal Identification Number (PIN) method From the printer control panel, navigate to: > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi Protected Setup > > Start PIN Method > Copy the eight‑digit WPS PIN.
Page 23: Connecting Ms312 To A Wireless Network Using The Printer Software
Additional printer setup Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the setting. Connecting MS312 to a wireless network using the printer software Notes: •...
Page 24: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Connected. Verifying printer setup MS312 printing menu settings and network setup pages Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
Page 25: Ms315 And Ms415 Printing Menu Settings And Network Setup Pages
Additional printer setup Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
Page 26: Using Ms312
Using MS312 Using MS312 Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
Page 27: Understanding The Colors Of The Sleep Button And Indicator Lights
1.9 seconds in a slow, pulsing pattern Installing the Local Printer Settings Utility Visit http://support.lexmark.com, and then download the software. Double‑click the software installer package. Select an installation type, and then click Install. Click Install to start the installation.
Page 28: Using The Local Printer Settings Utility
Using MS312 Using the Local Printer Settings Utility Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the settings in a command file.
Page 29: Using Ms315 And Ms415
Using MS315 and MS415 Using MS315 and MS415 Using the control panel Use the Display View the printer status and messages. Set up and operate the printer. Left arrow button Scroll to the left. Select button Select menu options. Save settings. Up arrow button Scroll up.
Page 30: Understanding The Colors Of The Sleep Button And Indicator Lights
Using MS315 and MS415 Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing.
Page 31: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media MS312 paper size and type setup Setting the paper size and type From the printer control panel, navigate to: > Paper Menu > > Paper Size/Type > Select Tray [x] Size or Tray [x] Type, and then press...
Page 32: Ms315 And Ms415 Paper Size And Type Setup
Loading paper and specialty media Change the settings, and then press MS315 and MS415 paper size and type setup Setting the paper size and type From the printer control panel, navigate to: > Settings > > Paper Menu > > Paper Size/Type > Press the up or down arrow button to select the tray or feeder, and then press Press the up or down arrow button to select the paper size, and then press Press the up or down arrow button to select the paper type, and then press...
Page 33: Loading Trays
Loading paper and specialty media To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 34 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
Page 35 Loading paper and specialty media • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray. Flex the sheets back and forth to loosen them, and then fan them.
Page 36 Loading paper and specialty media Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 37: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 38 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 39 Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first.
Page 40: Linking And Unlinking Trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name. MS312 tray linking Linking and unlinking trays Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 41: Assigning A Custom Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
Page 42 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column.
Page 43 Loading paper and specialty media Click Submit. Click Custom Types, and then verify if the new custom paper type name has replaced the custom name. Using the printer control panel From the printer control panel, navigate to: > Settings > >...
Page 44: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer trays can automatically feed paper weights up to 90‑g/m (24‑lb) bond grain long paper.
Page 45: Unacceptable Paper
Paper and specialty media guide Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Page 46: Using Recycled Paper And Other Office Papers
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 47: Using Specialty Media
(16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 48: Tips On Using Envelopes
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 49: Tips On Using Letterhead
Paper and specialty media guide • Do not use labels with exposed adhesive. • Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label. • Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be at least 1 mm (0.04 inch) away from edges.
Page 50: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide available at http://support.lexmark.com. Supported paper sizes Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray...
Page 51: Supported Paper Types And Weights
Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.)
Page 52 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 53: Printing
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or select the appropriate tray or feeder. Click Print. MS312 toner darkness adjustment Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 54: Adjusting Toner Darkness
Printing Adjust the toner darkness setting. Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings. Using the printer control panel From the printer control panel, navigate to: >...
Page 55: Ms315 And Ms415 Printing Confidential And Other Held Jobs
For information on printing a menu settings page or a network setup page, see: • “Printing a menu settings page” on page 24 “Printing a network setup page” on page 25 for MS312 • “Printing a menu settings page” on page 25 “Printing a network setup page” on page 25...
Page 56: Canceling A Print Job
Note: The Print Directory menu item appears only when an optional flash memory card is installed. Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
Page 57: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 58: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 59: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 60 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 61: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Copying printer settings to other printers Note: This feature is available only in network printers.
Page 62: Ms312 Printer Management
The printer stops when some supplies become empty to prevent damage. Click Submit. MS312 printer management Accessing the remote control panel The remote control panel on your computer screen lets you interact with the printer control panel, even when you are not physically near the network printer.
Page 63: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 64: Saving Energy
Managing the printer If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds.
Page 65: Setting Hibernate Timeout
Managing the printer Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 66: Ms315 And Ms415 Printer Management
Managing the printer MS315 and MS415 printer management Checking the virtual display Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 67: Reducing Printer Noise
Managing the printer Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed.
Page 68 Managing the printer Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Page 69: Adjusting The Brightness Of The Printer Display
Managing the printer Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 70: Adjusting Sleep Mode
Managing the printer > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes”...
Page 71: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 72: Erasing Volatile Memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non-volatile memory MS312 non-volatile memory erase Erasing non‑volatile memory Turn off the printer. From the printer control panel, hold down and the right arrow button while turning the printer on.
Page 73: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Page 74: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus MS312 menus list Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Print Fonts...
Page 75: Paper Menu
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. Depending on the printer setup, this menu item appears as Standard Network or Network [x]. Paper menu MS312 paper menu Default Source menu Default Source Set a default paper source for all print jobs.
Page 76: Paper Size/Type Menu
Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
Page 77 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
Page 78 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 79: Default Source Menu
Understanding the printer menus MS315 and MS415 paper menus Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper •...
Page 80 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to Cassette for Multipurpose Letter Feeder Size to appear as a menu.
Page 81 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 82: Configure Mp Menu
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
Page 83 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 84: Paper Weight Menu
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 85: Paper Loading Menu
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Page 86: Custom Types Menu
Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Page 87: Reports Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 88: Network/Ports Menu
[list of available network cards] • This menu item appears only when an optional network card is installed. MS312 network/ports menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted.
Page 89 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Page 90: Wireless Menu
Understanding the printer menus Standard Network Setup OR Display and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a wireless Reports network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
Page 91 Understanding the printer menus MS315 and MS415 network/ports menus Standard Network or Network [x] menus Note: Only active ports appear in this menu. Energy Efficient Ethernet Set the printer Ethernet connection to a energy‑saving mode. Enable Note: Enable is the factory default setting. Disable PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires...
Page 92 Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup OR Display and set the printer network settings.
Page 93: Network Card Menu
Understanding the printer menus Compatibility Specify the wireless standard for the wireless network. 802.11b/g Note: The 802.11b/g/n is the factory default setting. 802.11 b/g/n Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network.
Page 94: Ipv6 Menu
Understanding the printer menus Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting.
Page 95: Standard Usb Menu
Understanding the printer menus Enable IPv6 Enable Internet Protocol Version Six (IPv6) in the printer. IPv6 uses bigger numbers to create IP addresses. Note: On is the factory default setting. Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router.
Page 96 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 97 Understanding the printer menus Standard Parallel menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 98: Appletalk Menu
Understanding the printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.
Page 99: Smtp Setup Menu
Understanding the printer menus View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
Page 100: Security Menu
Understanding the printer menus Security menu MS315 and MS415 security menu Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: Once the limit is reached, the print jobs for that user name and PIN are deleted. 2–10 Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Page 101: Set Date And Time Menu
Understanding the printer menus Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 102: Settings Menu
Understanding the printer menus Settings menu MS312 general settings General Settings menu Display Language Set the language of the text appearing on the display. English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce...
Page 103 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state.
Page 104 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting.
Page 105 Understanding the printer menus Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Do nothing Sleep Note: Sleep is the factory default setting. Hibernate Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
Page 106: General Settings Menu
Understanding the printer menus MS315 and MS415 general settings General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 107 Understanding the printer menus Specify a language and custom key information for the display Keyboard keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese...
Page 108 Understanding the printer menus Specify what is displayed in the upper corners of the home screen. Displayed Information Left side For the Left side and Right side menus, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location...
Page 109 Understanding the printer menus Customize the displayed information for certain menus. Displayed Information (continued) Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 110 Understanding the printer menus Specify the audio volume for the buttons. Audio Feedback Button Feedback Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Volume 1–10 Specify whether bookmarks are displayed from the Held Jobs area. Show Bookmarks Note: Yes is the factory default setting.
Page 111 Understanding the printer menus Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 • 20 is the factory default setting. •...
Page 112 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the print job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. •...
Page 113 Understanding the printer menus Print Recovery Set the printer to automatically check for jammed paper. Jam Assist Note: On is the factory default setting. Print Recovery Successfully print a page that may not have printed otherwise. Page Protect Notes: • Off is the factory default setting.
Page 114: Print Settings
Understanding the printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
Page 115: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
Page 116 Understanding the printer menus Separator Sheets Specify whether to insert blank separator sheets. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to (1,1,1) (2,2,2).
Page 117: Quality Menu
Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Page 118: Postscript Menu
Make sure the flash memory card is not read/write‑, write‑, or password‑protected. • Job Buffer Size must not be set to 100%. MS312 print settings Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted.
Page 119: Pcl Emul Menu
Understanding the printer menus Activate Hex Trace Isolate the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. • To exit or deactivate Hex Trace, restart the printer. Coverage Estimator Provide an estimate of the percentage coverage of toner on a page.
Page 120 Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). • Pitch can be increased or decreased in 0.01‑cpi increments. •...
Page 121 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None cannot be selected. It is only displayed when it is selected by the Assign Tray [x] PCL 5 interpreter.
Page 122 Understanding the printer menus Accounting Log Frequency Determine and set how often a log file is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Determine and set how the printer responds when the frequency threshold expires. None Note: None is the factory default setting.
Page 123: Utilities Menu
Understanding the printer menus Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 124 Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • Resident is the factory default setting. This shows the factory default set Flash of fonts downloaded in the RAM. •...
Page 125 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 126: Html Menu
Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 127: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 128: Ms315 And Ms415 Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.lexmark.com. Print All Guides Print all the guides.
Page 129: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 130: Ms312 Jams
Make sure the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. MS312 jams Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display.
Page 131 Clearing jams Area Printer control panel What to do message Standard bin Jam, standard bin [20y.xx] Remove the jammed paper. Rear door Jam, rear door [20y.xx] Open the rear door, and then remove the jammed paper. Tray 1 Jam, pull tray 1. Push down Pull tray 1 completely out, then push the front duplex flap blue flap.
Page 132 Clearing jams Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 133 Clearing jams Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 134 Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 135 Clearing jams Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 136 Clearing jams From the printer control panel, press to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] Pull out the tray completely. Locate the blue lever, and then pull it down to release the jam.
Page 137 Clearing jams Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 138 Clearing jams Insert the tray. From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 139: Ms315 And Ms415 Jams
Clearing jams Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, press to clear the message and continue printing. MS315 and MS415 jams Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the display.
Page 140 Clearing jams Area Control panel message What to do Standard bin [x]‑page jam, clear standard Remove the jammed paper. bin. [20y.xx] Rear door [x]‑page jam, open rear door. Open the rear door, and then remove the jammed paper. [20y.xx] Tray 1 [x]‑page jam, remove tray 1 to Pull Tray 1 completely out, then push the front duplex flap clear duplex.
Page 141 Clearing jams Pull out the toner cartridge using the handle. Lift the green handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a flat, smooth surface.
Page 142 Clearing jams Lift the green flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 143 Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 144 Clearing jams Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 145 Clearing jams From the control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing. [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 146 Clearing jams Locate the blue lever, and then pull it down to release the jam. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the control panel, select Next >...
Page 147 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the control panel, select Next > > Clear the jam, press OK > to clear the message and continue printing.
Page 148 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the control panel, select Next >...
Page 149: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 150: Estimated Number Of Remaining Pages
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 151: Storing Supplies
Extra High Yield Toner Cartridge 505X 500XA The toner cartridge is supported only in MS312 and MS315 printer models. The toner cartridge is supported only in the MS415 printer model. For more information on countries located in each region, visit www.lexmark.com/regions.
Page 152: Replacing Supplies
Maintaining the printer • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials.
Page 153: Replacing The Imaging Unit
Maintaining the printer Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 154 Maintaining the printer Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 155: Moving The Printer
Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 156: Moving The Printer To Another Location
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 157: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages MS312 printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
Page 158 Troubleshooting Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. •...
Page 159 Troubleshooting • Cancel the current print job. Flash memory full [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: >...
Page 160 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 161 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Network error, standard port [54] Try one or more of the following: •...
Page 162 Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Rear USB port disabled [56] Try one or more of the following: •...
Page 163 Troubleshooting Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel. •...
Page 164 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the control panel, press to clear the message and print using a different paper source.
Page 165 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Do either of the following: • From the printer control panel, press to clear the message. • Delete other held jobs to free up additional printer memory. Load Manual Feeder with [custom type name] [orientation] Try one or more of the following: •...
Page 166 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 167 Unplug the router, then wait for 30 seconds, and then plug it back again. • Turn off the printer, and then turn it back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard parallel port disabled [56] •...
Page 168 Troubleshooting Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. Note: The printer discards any data received through the USB port. • From the printer control panel, set USB Buffer to Auto. Too many flash options installed [58] Turn off the printer.
Page 169: Close Front Door
Cartridge, imaging unit mismatch [41.xy] Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies. Notes: •...
Page 170 Troubleshooting Imaging unit low [84.xy] You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit nearly low [84.xy] If necessary, press on the printer control panel to clear the message and continue printing. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon.
Page 171 Troubleshooting Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray.
Page 172 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 173: Solving Printer Problems
• “Basic printer problems” on page 173 • “Option problems” on page 175 • “MS312 paper feed problems” on page 177 • “MS315 and MS415 paper feed problems” on page 178 Basic printer problems The printer is not responding Action Step 1 Go to step 2.
Page 174 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 175: Cannot Detect Internal Option
Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 176: Tray Problems
Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is solved.
Page 177: Jammed Pages Are Not Reprinted
9 users, make sure the printer is set up in Chooser. Resend the print job. Is the tray working? MS312 paper feed problems Paper jam message remains after jam is cleared Action Open front door and remove all trays.
Page 178: Paper Frequently Jams
Troubleshooting MS315 and MS415 paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. •...
Page 179: Solving Print Problems
Troubleshooting Jammed pages are not reprinted Action The problem is solved. Contact customer Turn on jam recovery. support. From the control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press Resend the pages that did not print.
Page 180: Job Prints From The Wrong Tray Or On The Wrong Paper
Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
Page 181: Incorrect Characters Print
Troubleshooting Action Step 2 The problem is solved. Go to step 3. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is solved.
Page 182: Unexpected Page Breaks Occur
Troubleshooting Action The problem is solved. Contact customer From the printer control panel, set the paper size and type in the Paper support. menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 183: Print Job Takes Longer Than Expected
The problem is solved. Contact customer support. Check the original file for manual page breaks. Resend the print job. Did the file print correctly? MS312 printing problems Print job takes longer than expected Action Step 1 Go to step 2. The problem is solved.
Page 184: Confidential And Other Held Jobs Do Not Print
Troubleshooting MS315 and MS415 printing problems Multiple‑language PDF files do not print Action Step 1 The problem is solved. Go to step 2. Check if the print options for the PDF output are set to embed all fonts. Generate a new PDF file, and then resend the print job. Do the files print? Step 2 The problem is solved.
Page 185: Print Quality Problems
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 186: Shadow Images Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
Page 187: Gray Background On Prints
Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray. weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 188 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 189: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 190: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 191: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects equal Check for a distance between the defects that equals: to 80 mm (3.15 in.) •...
Page 192 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
Page 193: Print Is Too Light
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 194: Printer Is Printing Blank Pages
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 195: Skewed Print
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 196: Printer Is Printing Solid Black Pages
Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 197: Streaked Horizontal Lines Appear On Prints
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 198: Streaked Vertical Lines Appear On Prints
Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job.
Page 199 Troubleshooting Action Step 5 Contact customer The problem is solved. support Replace the imaging unit, and then resend the print job. http://support.lexmar k.com or your service Do streaked vertical lines appear on prints? representative. Horizontal voids appear on prints Leading edge Trailing edge Action Step 1...
Page 200 Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Page 201 Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1...
Page 202: Uneven Print Density
Does the toner still rub off? Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? MS312 print quality problem Characters have jagged or uneven edges...
Page 203 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: > Reports > >...
Page 204: Embedded Web Server Does Not Open
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check if the fonts installed on the computer are supported by the printer. Are the fonts installed on the computer supported by the printer? Embedded Web Server does not open Action Step 1 The problem is solved.
Page 205: Contacting Customer Support
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 206: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 207 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 208 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 209: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 210: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 211: Power Consumption
Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. MS312: 520 (one-sided), 340 (two- sided); MS315, MS415: 560 (one- sided); 380 (two-sided) Copy The product is generating hard‑copy output from hard‑copy original documents.
Page 212: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 213: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 214 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 215 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 216 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 217: Limitation Of Liability
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 218 Notices This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative.
Page 219: Index
Index Index Cannot collate large document confidential data Symbols [37] 157 information on securing 73 [x]‑page jam, clear manual feeder. Cannot defrag flash memory confidential jobs [25y.xx] 147 [37] 157 modifying print settings 66 [x]‑page jam, clear standard bin. cannot open Embedded Web confidential print jobs 55 [20y.xx] 144 Server 204...
Page 220 Index control panel, printer modifying confidential print buttons 26 settings 66 General Settings menu 102, 106 indicator light 26, 30 networking settings 61 green settings Sleep button light 30 problem accessing 204 Eco‑Mode 64, 66 using 26 Embedded Web Server — Security: Hibernate mode 64, 68 controller board Administrator's Guide...
Page 221 Load [paper source] with [paper in Local Printer Settings Utility 28 noise emission levels 209 type] [paper size] [orientation] 171 IPv6 94 Non‑Lexmark [supply type], see Load Manual Feeder with [custom Job Accounting 121 User’s Guide [33.xy] 160, 166 string] [orientation] 165 list of 74 non‑volatile memory 71...
Page 222 184 recycled 46 checking status 149 incorrect characters print 181 selecting 45 using genuine Lexmark 150 incorrect margins on prints 188 setting size 32 PCL Emul menu 119, 124 jammed pages are not setting type 32...
Page 223 Bin full. Remove paper. 157 source] [34] 164 [54] 161 Cannot collate large document Insert tray [x] 170 Non‑Lexmark [supply type], see [37] 157 Insufficient memory for Flash User’s Guide [33.xy] 160, 166 Cannot defrag flash memory Memory Defragment operation...
Page 224 8 checking status 149 modifying confidential print Push Button Configuration method conserving 58 settings 66 using 21, 22 storing 151 Security Audit Log menu 100 using genuine Lexmark 150 security lock 71 using recycled paper 58 Quality menu 117...
Page 225 Index supplies, ordering incorrect characters print 181 imaging unit 151 incorrect margins on prints 188 unacceptable paper 45 toner cartridges 150 jammed pages are not uneven print density 202 supply notifications reprinted 177, 179 Unformatted flash detected configuring 61 job prints from wrong tray 180 [53] 168 supported paper sizes 50 job prints on wrong paper 180...
Page 226 Index wireless setup wizard using 21 XPS menu 118...

This manual is also suitable for:

Ms315 Ms415

Lexmark MS312 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Using MS312

Using MS315 and MS415

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Saving Money and the Environment

Managing the Printer

Securing the Printer

Understanding the Printer Menus

Clearing Jams

Maintaining the Printer

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark MS312